23
EN
Problem
Possible cause
Fix
The performance is
weak.
The dust container (
8
) is too
full.
Empty the dust container
(see the “Cleaning and Stor-
age” chapter | “Emptying the
Dust Container and Cleaning
the Filter”).
The HEPA
fi
lter (
5
) and the
fi
lter strap are very dirty.
Clean the HEPA
fi
lter and the
fi
lter strap (see the “Cleaning
and Storage” chapter | “Emp-
tying the Dust Container and
Cleaning the Filter”).
The nozzle being used or the
suction hose (
17
) is clogged.
Switch off the device, pull the
mains plug out of the plug
socket and remove whatever
is causing the blockage.
The rotating brush of the
turbo nozzle (
7
) is clogged.
Clean the turbo nozzle (see
the “Cleaning and Storage”
chapter | “Cleaning the Hous-
ing and Nozzles”).
Dust escapes from
the device during
cleaning.
The vacuum cleaner is full.
Empty the dust container
(see the “Cleaning and Stor-
age” chapter | “Emptying the
Dust Container and Cleaning
the Filter”).
The HEPA
fi
lter is not
inserted correctly.
Press the HEPA
fi
lter
fi
rmly
into the dust container so that
it sits directly on the housing
wall all the way round.
During use, an
unpleasant smell is
detected.
Is the device being used for
the
fi
rst time?
A smell often develops when
new devices are
fi
rst used.
The smell should disappear
once the device has been
used several times.
The HEPA
fi
lter and the
fi
lter
strap are very dirty.
Clean the HEPA
fi
lter and the
fi
lter strap (see the “Cleaning
and Storage” chapter | “Emp-
tying the Dust Container and
Cleaning the Filter”).
Is the HEPA
fi
lter or the
fi
lter strap damaged or is
adequate cleaning no longer
possible?
Contact our customer service
department.
