Cleankeys Keyboard User Guide
15
14.3.3.
The wireless receiver does not flash during pairing
1. When the Pairing button is pressed a click should be felt. If there is no click, try
using a paperclip or pin to press the button.
2. Remove the wireless receiver from the USB port and plug it back in.
Verify if the wireless receiver has been enumerated.
3. Remove the wireless receiver from the USB port and plug it into a different
USB port.
Verify if the wireless receiver has been enumerated.
4. Unplug the wireless receiver from the USB port.
Remove the existing HID entry from the HID table cache (for example, the
Windows Device Manager).
Restart the computer.
Plug the wireless receiver into a USB port.
14.3.4.
The keyboard does not flash during pairing
1. Verify that the keyboard is not connected to the computer using a USB cable.
Connecting a USB cable between the keyboard and computer disables the
wireless connection. The keyboard can be paired with the wireless receiver
when the charger is connected to the keyboard.
2. Check the keyboard power light to ensure the keyboard is turned on. If the
power light is not on, press the power button to turn the keyboard on.
3. Verify that the keyboard has enough battery power. See
9. Checking the
battery level on page 10
.
14.3.5. The keyboard does not pair with the wireless receiver
1. Check that the wireless receiver is plugged in a USB port on the computer.
2. Check the keyboard power light to ensure the keyboard is turned on. If the
power light is not on, press the power button to turn the keyboard on.
3. Make sure to press the Pairing button on the keyboard within 10 seconds of
pressing the Pairing button on the wireless receiver.
14.3.6. The keyboard does not charge when connected using a USB cable
1. Check to make sure that the computer is turned on and is not in standby or
sleep mode. These modes do not provide enough power through the USB cable
to charge the keyboard battery.
2. Check that the USB cable is properly connected to both the keyboard and the
computer.
