Chapter 5: Warranty Service
Limitation of Warranty
Clavister warrants to the customer of the SG4500 Series Appliance that the Hardware
components will be free from defects in material and workmanship under normal use for a
period of two (2) years from the Start Date (as defined below). The warranty will only apply to
failure of the product if Clavister is informed of the failure not later than two (2) years from the
Start Date or thirty (30) days after that the failure was or ought to have been noticed by the
customer.
The warranty will not apply to products from which serial numbers have been removed or to
defects resulting from unauthorized modification, operation or storage outside the
environmental specifications for the product, in-transit damage, improper maintenance, defects
resulting from use of third-party software, accessories, media, supplies, consumables or such
items not designed for use with the product, or any other misuse. Any replacement Hardware
will be warranted for the remainder of the original warranty period or thirty days, whichever is
longer.
Note that the term
Start Date
means the earlier of the product registration date OR ninety (90)
days following the day of shipment by Clavister.
Obtaining Warranty Service with an RMA
Warranty service can be obtained within the warranty period with the following steps:
1.
Obtain a
Return Material Authorization
(RMA) number from Clavister. This must be obtained
before the product is sent back.
The Clavister RMA request form can be found online at (clickable link):
http://www.clavister.com/support/support-center/
If the Purchaser's circumstances require special handling of warranty correction, then at the
time of requesting the RMA number, the Purchaser may also propose suitable special
procedures.
2.
The defective product MUST be packaged securely in the original packaging or other
suitable shipping packaging to ensure that it will not be damaged in transit.
3.
The RMA number must be clearly marked on the outside of the package.
4.
The package is then shipped to Clavister with all the costs of mailing/shipping/insurance
73