HDMI 8x8 Matrix Switcher User Guide
19
After-sales service
If there appears to be problems when running the device, refer to the
“Troubleshooting and maintenance” section in this manual. Return shipping
costs are not covered by this warranty.
You can contact Customer Support at [email protected].
Please be ready to provide the following information.
Product model number, version and serial number.
Detailed description of the trouble issues.
Description of all connections and third-party equipment being used.
We offer this product with a three-year warranty, which starts from the first
day you purchase this product.
If, during the warranty period, the unit cannot be repaired, a suitable
replacement will be issued. Replacement units will be comparable to the
original. However, due to potential design changes over time, replacement
units may not be identical to the unit replaced.
Items not covered by this warranty.
Damage caused due to incorrect usage and/or connections.
Damage caused due to installation by person(s) not adequately trained
in the installation of this equipment.
Any attempt to open this unit and access internal components shall
immediately void this warranty.
Damage caused by any physical force (dropping the unit or dropping an
object upon the unit, etc.).
Damage caused by voltage/cycle fluctuations outside acceptable range.
Damage caused by over-current, voltage spikes or lightning damage
due to inadequate surge protection.
A valid invoice of purchase via an authorized dealer shall be required for
any warranty coverage.
