12 |
www.
cistermiser
.co.uk
8. Frequently asked questions
Water flow as expected and then diminishes immediately
Water is always cold
Other alarms
The sensor is flashing
green once a second when
hands are in sensing range
TMV/water pressure issue. Ensure TMV is operating correctly and
water pressures are suitable for TMVs installed.
The sensor is flashing
green once a second when
hands are in sensing range
TMV/hot water plumbing issue. Ensure TMV is set up correctly; hot
water runs in buildings can sometimes be lengthy. There may be a
short delay until hot water is dispensed from the tap.
Double red flash
Faulty wiring. Check wiring.
Faulty solenoid. Call Cistermiser for advice.
Red flash once every
second
Low battery power. Change batteries.
Red flash twice every three
seconds
Sensor covered or heavily scratched. Uncover sensor or polish out
scratches.
Cistermiser product warranty and extended warranty
Cistermiser products are guaranteed for
12 months from the date of manufacture.
The guarantee is for faulty products and parts
only: there is no labour warranty. If you believe
your product is faulty, please either contact
Cistermiser directly on
0118 969 1611
or at
, with a
photograph and the serial number, to help
diagnose the cause of the problem.
The warranty on Cistermiser products
can be extended within one year of date of
manufacture, at no cost, to three years from
the date of installation. Please make a note
of the serial number and take a photograph
of the installation before you leave site.
