Cisco Webex Desk User Manual Download Page 39 | Manualshive

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I Can't See My Preview on Webex or Webex Meetings

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Webex or Webex Meetings Can't Connect to the Camera

, on page 31

My Computer Doesn't Recognize the Camera

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Video Quality is Poor

, on page 32

Cisco Webex Desk Camera User Guide

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Maintain Your Camera

Accessory Hub Can't Detect the Camera

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Summary of Contents for Webex Desk

Page 1: ...x Desk Camera User Guide First Published 2021 02 15 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Page 2: ...he separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compressio...

Page 3: ...the Cisco Webex Desk Camera App 9 Use Your Camera with Webex Apps 11 C H A P T E R 3 Use Your Camera with Cisco Webex Meetings 11 Use Your Camera with Webex 12 Set Your Camera as the Default Video Device for Webex 12 Set the Microphone on Your Camera as the Default Microphone for Webex 13 Use Your Camera with the Camera App 15 C H A P T E R 4 Record a Video 15 Take a Snapshot 16 Configure the Vide...

Page 4: ...Logs with Webex Meetings 29 Troubleshoot Your Camera 29 My Computer Doesn t Recognize the Camera 30 I Can t See My Preview on Webex or Webex Meetings 31 Webex or Webex Meetings Can t Connect to the Camera 31 Video Quality is Poor 32 Accessory Hub Can t Detect the Camera 32 Product Safety and Security 35 C H A P T E R 6 Safety and Performance Information 35 External Devices 35 UL Warning 35 Product...

Page 5: ...FCC Receivers and Class B Digital Statement 37 Cisco Product Security Overview 37 Important Online Information 37 Cisco Webex Desk Camera User Guide v Contents ...

Page 6: ...Cisco Webex Desk Camera User Guide vi Contents ...

Page 7: ...definition audio With multiple options for resolution and frame rate the camera meets the use cases with Webex Webex Meetings Cisco Jabber and all popular third party video conferencing and video streaming apps The autofocus face detection and 10x digital zoom enhance your video experience for meeting and video streaming The camera has a privacy shutter You can use it to turn off the video stream ...

Page 8: ...e front back and bottom of the camera Use this information to familiarize yourself with the hardware features before you use your camera Figure 2 Cisco Webex Desk Camera front view Table 1 Hardware Components on the Front Description Component Supports video stream and static snapshots 1 RGB camera Indicates the camera status Solid green for 1 5 seconds camera is booting Solid green RGB camera is ...

Page 9: ... this port to connect the camera to a computer 7 USB C port Supports multiple mounting options on flat surfaces or on top of displays The adjustable hinges provides flexible angles 8 Camera base and clip Figure 4 Cisco Webex Desk Camera bottom view Table 3 Hardware Component at Bottom Description Component Use the 1 4 20 screw thread to mount the camera to a tripod 9 Tripod screw thread Cisco Webe...

Page 10: ...uments For Help articles go to https cisco com go webexcamhelp Cisco One Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com at this URL https www cisco com go hwwarranty Cisco W...

Page 11: ...ge 8 Install the Cisco Webex Desk Camera App on page 9 Best Practices Keep these limitations in mind when you set up and use your Cisco Webex Desk Camera Your device needs a dry and well ventilated space Cisco Webex Desk Camera operates at 32 to 104 F 0 to 40 C Don t expose the device to water or liquids as they could damage your camera Keep the USB drivers on your computer up to date Make sure th...

Page 12: ... affect image clarity Connect Your Camera Your camera gets power from the computer through the USB cable It s shipped with a USB A and a USB C cable Use the cable that fits the USB port on your computer You can mount your camera on your computer on a display screen on a desk stand or on a tripod and participate in a video call or meeting Procedure Step 1 Open the camera clip Step 2 Adjust the came...

Page 13: ...r the Camera Mounted on a Display Screen You can also mount your camera on a tripod as needed If you have a separate tripod refer to its manual for information about how to mount your camera on the tripod Cisco Webex Desk Camera User Guide 7 Set Up Your Camera Connect Your Camera ...

Page 14: ...r meets or exceeds these requirements before you install the camera app Minimum operating system requirements Windows 10 with Universal C Runtime Mac OS X 10 12 CPU i5 2 4 GHz i7 1 9 GHz Intel processor or a processor with the equivalent processing capabilities RAM 8 GB or more Hard drive space for media file storage USB 2 0 port 4K resolutions require a USB 3 0 or USB C port Related Topics Instal...

Page 15: ...upports Windows and Mac OS Make sure that your computer meets or exceeds the minimum requirements For the system requirements see System Requirements of the Camera App on page 8 Procedure Step 1 Download the app installer for your computer operating system Do any of the following actions Go to Cisco Accessory Hub and download the installation file from Accessory Apps Select the version compatible ...

Page 16: ...nloading Step 2 Double click the executable file to start the installation Step 3 Follow the onscreen instructions to complete the installation Related Topics Update the Camera App on page 26 Use Your Camera with the Camera App on page 15 Cisco Webex Desk Camera User Guide 10 Set Up Your Camera Install the Cisco Webex Desk Camera App ...

Page 17: ...ee you You can select your camera either before you join a meeting or during a meeting Before you begin Close any apps that may use your camera Connect your camera to your computer Procedure Step 1 Choose your camera as the video input device a Click the dropdown arrow on the Stop video or Start video button b Choose Cisco Webex Desk Camera Step 2 Choose your camera as the audio input device a Cli...

Page 18: ...pdown list Related Topics Use Your Camera with Cisco Webex Meetings on page 11 Specify the Media File Directory on page 21 Set Your Camera as the Default Video Device for Webex You can configure Webex to use your Cisco Webex Desk Camera as the default camera for video calls or meetings Before you begin Connect your camera to your computer Procedure Step 1 Click your profile picture and choose Sett...

Page 19: ...ck your profile picture and choose Settings Audio Step 2 Choose Microphone Cisco Webex Desk Camera from the Microphone dropdown list Step 3 Optional Adjust the input level by dragging the Volume slider left or right Step 4 Click Save Related Topics Use Your Camera with Webex on page 12 Set the Microphone on Your Camera as the Default Microphone for Webex on page 13 Cisco Webex Desk Camera User Gui...

Page 20: ...Cisco Webex Desk Camera User Guide 14 Use Your Camera with Webex Apps Set the Microphone on Your Camera as the Default Microphone for Webex ...

Page 21: ...d videos of on site events or meetings with the Cisco Webex Desk Camera app The recordings are saved as AVI files in the Media folder If you close the shutter the recording stops Note Procedure Step 1 Open the Cisco Webex Desk Camera app Step 2 Click Record to start recording Step 3 Click Pause to pause recording Step 4 Click Resume to continue recording Step 5 Click Stop to stop recording Step 6 ...

Page 22: ...e pictures you take Related Topics Install the Cisco Webex Desk Camera App on page 9 Specify the Media File Directory on page 21 Record a Video on page 15 Configure the Video Image Settings on page 16 Flip the Video Image on page 19 Use Digital Zoom on page 19 Configure the Video Image Settings The Cisco Webex Desk Camera is designed to function out of the box You can also adjust the video image s...

Page 23: ...nd computer Default 1280x720 Options 4096x2160 USB 3 0 required 3840x2160 USB 3 0 required 1920x1080 1280x720 864x480 640x360 512x288 448x240 320x180 256x144 Resolution Choose a frame rate from the drop down list The frame rate is measured with frames per second fps A higher frame rate provides a smoother video display consumes more network bandwidth and requires more storage to save the recorded ...

Page 24: ...cus In autofocus mode the camera adjusts the lens to focus on the subject within the camera view If the autofocus mode is turned off you can manually adjust the focus Drag the slider left to make the lense focus closer and right to focus further Default On Auto focus Enables or disables automatic white balance When auto mode is on the camera examines the lighting condition and determines the color...

Page 25: ...e to be in a horizontally reversed view The setting works on video recordings and snapshots as well Procedure Step 1 Open the Cisco Webex Desk Camera app Step 2 Click at the top right corner of the video frame Related Topics Install the Cisco Webex Desk Camera App on page 9 Use Digital Zoom Use digital zoom when you need a closer look at a person or item When zoomed in you can use the onscreen arr...

Page 26: ... click Mute Step 3 To resume the audio click Unmute Related Topics Install the Cisco Webex Desk Camera App on page 9 Adjust the Microphone Volume on page 20 Adjust the Microphone Volume Adjust your microphone volume if you sound too loud or too quiet during a meeting You can t adjust the volume when muted Procedure Step 1 Open the Cisco Webex Desk Camera app Step 2 Click the downward arrow on the ...

Page 27: ... Cisco Camera Media Procedure Step 1 Open the Cisco Webex Desk Camera app Step 2 On the Advanced tab click Change under Media file location Step 3 Choose the desired folder and click Select Folder Related Topics Record a Video on page 15 Take a Snapshot on page 16 Install the Cisco Webex Desk Camera App on page 9 Cisco Webex Desk Camera User Guide 21 Use Your Camera with the Camera App Specify the...

Page 28: ...Cisco Webex Desk Camera User Guide 22 Use Your Camera with the Camera App Specify the Media File Directory ...

Page 29: ...camera with a local firmware file Upgrade the Camera Firmware with the Camera App The Cisco Webex Desk Camera app allows you to download the latest firmware and upgrade the camera with the downloaded firmware file on your local drive Keep the camera firmware up to date to get the latest features Before you begin Close any apps that may use your camera Procedure Step 1 Open the Cisco Webex Desk Cam...

Page 30: ...irmware on Cisco Accessory Hub on page 24 View Camera Information on page 27 Upgrade the Camera Firmware on Cisco Accessory Hub The Cisco Accessory Hub enables you to upgrade the camera firmware through your Google Chrome web browser The tool automatically checks your camera model and current firmware version and gives you the option to upgrade your camera if there is a newer version available You...

Page 31: ...de Note Step 6 When the upgrade completes wait a minute for your camera to reboot Related Topics Upgrade the Camera Firmware with the Camera App on page 23 Reset the Camera Settings Perform a factory reset if you want to return the camera to the original settings This can resolve some technical issues Cisco Webex Desk Camera User Guide 25 Maintain Your Camera Reset the Camera Settings ...

Page 32: ...s available the Update button displays in the upper right corner of the app You can view the current app version from Cisco Webex Desk Camera About Cisco Webex Desk Camera on the menu bar The update installation closes the application Note Procedure Step 1 Click the Update button Step 2 Download the latest installer file to your local drive Step 3 Double click the executable file to start the inst...

Page 33: ...e the camera logs to diagnose and troubleshoot issues with the camera such as dropped frame rates or poor video quality There are several ways you can capture the camera logs Collect camera logs with the Cisco Webex Desk Camera app Get camera logs with the Cisco Accessory Hub at https upgrade cisco com accessories Send camera logs with Webex or Webex Meetings Related Topics Collect Logs with the C...

Page 34: ...era logs for troubleshooting The camera logs are saved to the download directory specified in your web browser You can only use Cisco Accessory Hub with Google Chrome version 68 and later Note Procedure Step 1 Connect your camera to your computer Step 2 Go to https upgrade cisco com accessories in your web browser Step 3 Follow the onscreen instructions until the camera serial number and firmware ...

Page 35: ...eature within Webex Meetings to capture camera logs for troubleshooting Procedure Step 1 Click Help Send Problem Report Step 2 Choose a problem type and the meeting or session where you are having issues Step 3 Provide some details by adding a description Step 4 Click Send Report Related Topics Collect Logs with the Camera App on page 27 Collect Camera Logs with Webex on page 28 Collect Camera Log...

Page 36: ...B drivers on your computer are up to date Update them if there s a new version available If you are using a computer with Mac OS make sure that the Cisco Webex Desk Camera app is allowed to use the camera and the microphone Do the following actions to configure the settings 1 Go to Apple menu System Preferences Security Privacy Privacy 2 Enable Cisco Webex Desk Camera on the Camera and Microphone ...

Page 37: ...t to the Camera on page 31 My Computer Doesn t Recognize the Camera on page 30 Video Quality is Poor on page 32 Webex or Webex Meetings Can t Connect to the Camera Problem When the camera shutter is closed during a Webex meeting the preview frame of Webex or Webex Meetings shows the message Can t connect to the camera Solution If you want to stop your video during Webex meetings use the Stop video...

Page 38: ...x Desk Camera app For information on how to adjust video resolution see Configure the Video Image Settings on page 16 Related Topics Camera Logs on page 27 I Can t See My Preview on Webex or Webex Meetings on page 31 Accessory Hub Can t Detect the Camera on page 32 Webex or Webex Meetings Can t Connect to the Camera on page 31 My Computer Doesn t Recognize the Camera on page 30 Accessory Hub Can t...

Page 39: ... page 31 Webex or Webex Meetings Can t Connect to the Camera on page 31 My Computer Doesn t Recognize the Camera on page 30 Video Quality is Poor on page 32 Cisco Webex Desk Camera User Guide 33 Maintain Your Camera Accessory Hub Can t Detect the Camera ...

Page 40: ...Cisco Webex Desk Camera User Guide 34 Maintain Your Camera Accessory Hub Can t Detect the Camera ...

Page 41: ...ese cases we recommend that you take one or more of these actions Move the external device away from the source of the RF or AF signals Route the external device cables away from the source of the RF or AF signals Use shielded cables for the external device or use cables with a better shield and connector Shorten the length of the external device cable Apply ferrites or other such devices on the c...

Page 42: ...Compliance for Class B Equipment FCC Compliance Statements The Federal Communications Commission requires compliance statements for the following FCC Part 15 19 Statement This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interferen...

Page 43: ... experienced radio TV technician for assistance Cisco Product Security Overview This product contains cryptographic features and is subject to U S and local country laws that govern import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for ...

Page 44: ...Cisco Webex Desk Camera User Guide 38 Product Safety and Security Important Online Information ...

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