4-2
Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1
OL-6571-02
Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1
Troubleshooting Caller Connectivity
Troubleshooting Caller Connectivity
•
Unable to Make Calls From a Cisco IP Phone, page 4-2
•
Unable to Call a PSTN Telephone From a Cisco IP Phone or Vice Versa, page 4-2
•
Dead Air Heard When Using an H.323 Device, page 4-3
•
Dead Air Heard When Using a Cisco IP Phone, page 4-3
•
Fast Busy Signal Heard When Using a Cisco IP Phone, page 4-3
•
Unable to Make Dial-Pad Key Selections When Using an H.323 Device, page 4-3
•
Checking the Cisco Unified MeetingPlace Audio Server System When IP Ports Do Not Answer,
page 4-4
•
Checking the Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Server
When IP Ports Do Not Answer, page 4-4
•
Checking Cisco Unified CallManager When IP Ports Do Not Answer, page 4-5
•
Checking the Cisco Unified MeetingPlace Audio Server System When IP Calls Connect But No
Audio Is Heard, page 4-5
•
Checking the Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 When IP
Calls Connect But No Audio Is Heard, page 4-6
•
Checking the Cisco IP Phone When IP Calls Connect But No Audio Is Heard, page 4-6
•
Unable to Dial Out on IP Ports, page 4-6
•
Checking the Cisco Unified MeetingPlace Audio Server System When Unable to Dial Out on IP
Ports, page 4-7
•
Checking the Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Server
When Unable to Dial Out on IP Ports, page 4-7
•
Checking Cisco Unified CallManager When Unable to Dial Out on IP Ports, page 4-8
Unable to Make Calls From a Cisco IP Phone
Possible Cause
—The network may not be functioning properly.
Corrective Action
—Verify your network access.
Possible Cause
—Cisco Unified CallManager may not be configured correctly.
Corrective Action
—Verify your Cisco Unified CallManager configuration.
Unable to Call a PSTN Telephone From a Cisco IP Phone or Vice Versa
Possible Cause
—The voice gateway may not be functioning or configured properly.
Corrective Action
—Verify your configuration settings.
