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Cisco Unified IP Conference Phone 8831 User Manual Download Page 54

The following table provides a guide to some of the softkey features that are commonly available for various
call states. Also shown is the function of the Call button for the matching state.

Table 13: Feature Map

Call Button

Softkey 4

Softkey 3

Softkey 2

Softkey 1

Call State

Off hook

More1

Apps

New Call

Redial

Idle

More2

Fwd All

Msgs

Contacts

Answer

Divert

Answer

Ring in

Dial

X

Call

Cancel

On hook (pre-dial)

On hook

More1

Apps

Cancel

Redial

Off hook

More2

Calls

Msgs

Contacts

On hook

Callback

Cancel

Ring out

On hook

More1

Apps

End Call

Hold

Connected

More2

Conf

Transfer

Contacts

Top

Park

ConfList

Resume

More1

Apps

New Call

Resume

On hold

Top

Divert

Msgs

Contacts

On hook

More1

Apps

End Call

Hold

Connected (multiple
calls)

More2

Transfer

Swap or Calls

Contacts

Top

Park

ConfList

Conf

The ConfList softkey displays only if you are in a conference.

Note

The Calls softkey displays when more than two calls are connected. Pressing Calls loads a call list.

Note

Survivable Remote Site Telephony Overview

If communication between the conference station and the Cisco Unified Communications Manager is
interrupted, you receive an alert message on your phone. If you are on an active call, the call remains established,
and you enter a failover situation. The Survivable Remote Site Telephony (SRST) feature handles this failover.

Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager

44

Calling Features

Survivable Remote Site Telephony Overview

Summary of Contents for Unified IP Conference Phone 8831

Page 1: ...uide for Cisco Unified Communications Manager First Published 2014 11 20 Last Modified 2020 04 28 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Page 2: ...nna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP hea...

Page 3: ...P T E R 2 Features Overview 5 New and Changed Information 6 New and Changed May 2020 6 New Information for Firmware Release 10 3 1 SR3 6 New Information May 2016 6 Buttons and Hardware 6 LED State Definitions 7 Display Control Unit 8 Sound Base 9 Wireless Extension Microphone and Charger Kit 10 Wireless Microphone LED 11 Wired Extension Microphone Kit 12 Phone Screen 13 Phone Screen Cleaning 14 Ph...

Page 4: ...red and Blind Accessibility Features 22 Mobility Impaired Accessibility Features 23 Cisco Unified Communications Manager Accessibility Features 24 Additional Options 25 Applications 27 C H A P T E R 3 Services 27 Access Services 27 Call History 27 View Call History 28 View Call Record Details 28 Dial from Call History 28 Edit Phone Number 29 Clear Call History 29 Delete Call Record 29 Preferences ...

Page 5: ...sonal Directory Entry 39 Edit Personal Directory Entry 39 Fast Dial Codes with Personal Directory 39 Assign Fast Dial Code to PAB from the Phone 39 Place Call Using Fast Dial Code 40 Delete Fast Dial Code 40 Messages 41 C H A P T E R 5 Access Voicemail 41 Voice Message Identification 41 Access Voice Messages 41 Calling Features 43 C H A P T E R 6 Softkey Feature Map 43 Survivable Remote Site Telep...

Page 6: ...ND On and Off 53 Enhanced Room Coverage 53 Pair Wireless Microphone 54 Unpair Wireless Microphone 55 Cisco Extension Mobility 55 Enable Extension Mobility 56 Hold 56 Hold Active Call 56 Switch Between Active and Multiple Holding Calls 57 Hold Active Call and Answer New Incoming Call 57 Hold Reversion 57 Respond to Hold Reversion Notification 58 Meet Me Conference 58 Host Meet Me Conference 58 Join...

Page 7: ...ok Dialing 63 Dial Number On Hook 63 Plus Dialing 63 Dial International Number 63 Privacy 64 Enable Privacy on Shared Line 64 Quality Reporting Tool 64 Report IP Phone Problems 64 Redial 65 Redial Number 65 Shared Lines 65 Transfer 65 Transfer Call to Another Number 65 Cisco WebDialer 66 Use WebDialer with Another Online Corporate Directory 66 Change WebDialer Preferences 66 Sign In to the Cisco U...

Page 8: ...ce Statements for the European Union 74 CE Marking 74 Compliance Statements for the USA 75 Part 15 Radio Device 75 Compliance Statements for Canada 75 Compliance Statements for New Zealand 75 Permit to Connect PTC General Warning 75 Compliance Statement for Argentina 75 Compliance Information for Brazil 76 Compliance Statement for Singapore 76 Compliance Information for Japan 76 FCC Compliance Sta...

Page 9: ...Important Online Information 77 Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager ix Contents ...

Page 10: ...Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager x Contents ...

Page 11: ... See Phone Connections on page 14 Connect the phone Start with Features of Your Cisco Unified IP Conference Phone on page 5 Use the phone after it is installed See Buttons and Hardware on page 6 Learn what the phone buttons mean See Phone Screen on page 13 Learn about the display screen See Calling Features on page 43 Make calls See Hold on page 56 Put calls on hold See Mute on page 62 Mute calls ...

Page 12: ...case of a power failure or disruption you may need to reset or reconfigure the equipment before using the Service or Emergency Calling Service dialing External Devices Cisco recommends using good quality external devices such as headsets cables and connectors that are shielded against unwanted radio frequency RF and audio frequency AF signals Not all Cisco IP Telephony products support external de...

Page 13: ... regulations may be found at http www bis doc gov index php regulations export administration regulations ear Phone Behavior During Times of Network Congestion Anything that degrades network performance can affect phone audio and in some cases can cause a call to drop Sources of network degradation can include but are not limited to the following activities Administrative tasks such as an internal...

Page 14: ...Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager 4 Preface Accessibility Features ...

Page 15: ...r enhanced IP telephony features including access to network information network services and customizable features and services The conference station provides a backlit LCD screen and a variety of other sophisticated functions Optional microphone extension kits provide enhanced room coverage that can be further expanded by linking two units together The Cisco Unified IP Conference Phone 8831 sup...

Page 16: ...er Kit on page 10 Wireless Microphone Setup and Use on page 17 Linked Mode on page 31 Enhanced Room Coverage on page 53 Additional Options on page 25 Cisco Unified IP Conference Phone 8831NR Support Accessibility Features on page 20 Accessibility information added New Information May 2016 The following new information was added to describe the wireless microphones Wireless Microphone LED on page 1...

Page 17: ...ound base and the DCU Table 1 Conference Phone LED State Table Display Control Unit DCU Sound Base Call on Focus Media Path Status DCU Mute Button DCU Call Button Mute Button Base LEDs 3 No call Off solid red No call with VM Off flash green flash green DND flash Off flash green flash green Incoming call Off flash green flash green Hold Revert Call Off pulse green pulse green Hold Call Off pulse re...

Page 18: ... graphic and table below to identify buttons and hardware on the DCU Table 2 Display Control Unit Buttons and Softkeys Description Item LCD screen that displays conference phone menus and features Phone screen 1 Four programmable keys Softkeys 2 2 way Navigation bar and Select key that allows you to scroll menus and select items on the display Navigation bar with Select key 3 Cisco Unified IP Conf...

Page 19: ...e speaker Volume rocker 7 For details on DCU LED behavior see LED State Definitions on page 7 Note Sound Base The Sound Base provides 360 degree audio coverage via four built in microphones and supports a full duplex speaker phone To provide enhanced room coverage two sound base units can be linked together You can use the graphic and table below to identify buttons and connections on the Sound Ba...

Page 20: ...t unit contains two omni directional wireless microphones a charger unit and two country specific AC power clip adaptors for powering the charger unit Connecting a microphone kit enhances the room coverage of the conference station The Cisco Unified IP Conference Phone 8831NR does not support wireless microphones Note Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified C...

Page 21: ... Battery Cover for CP MIC WRLS S US Wireless Microphone FCC ID LDKMICWR0776 Note See the Canada IC approval number under the Battery Cover for the CP MIC WRLS S US Wireless Microphone IC 2461B MICWR0776 Note Wireless Microphone LED The Wireless Microphone has a single tricolor LED Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager 11 Features of Y...

Page 22: ... base station supports one or two wireless microphones or it supports one wired microphone The secondary unit supports only one wired microphone a wireless microphone cannot be connected to a secondary Sound Base You cannot mix microphone kits if you plan to connect a microphone to both sound bases they must both be wired microphones Wired and wireless microphones cannot be used at the same time a...

Page 23: ...and current directory number Displays menu name when applicable Header 1 Displays line label call details and status messages such as missed calls message waiting and line forwarding information Line details and other phone information 2 Indicates the status of a call such as ringing hold encrypted or connected call Call State icon 3 Displays softkeys for currently available features or actions So...

Page 24: ...components and cause failures Caution Phone Connections The Sound Base contains the network and power connection for the phone The base also contains the mini USB connection for the DCS the wired microphone ports and the daisy chain port for the Linked Mode feature You can use the graphic and table below to identify connections and ports on the Sound Base Cisco Unified IP Conference Phone 8831 and...

Page 25: ...en the posts Attention Mini USB port 3 Two RJ11 microphone ports An optional wired microphone can be connected to each port Wired microphone ports 4 Supports the connection of two base stations in Linked Mode Linked Mode daisy chain port 5 Connect Mini USB Cable to DCU The following images show how to install the USB cable Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unif...

Page 26: ...able in the cable channel Make sure that you leave some slack in the cable Install Ferrite Bead on Network Cable The following images show how to install the ferrite bead on the network cable Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager 16 Features of Your Cisco Unified IP Conference Phone Install Ferrite Bead on Network Cable ...

Page 27: ...s not paired then pair it to the phone The Cisco Unified IP Conference Phone 8831NR does not supports wireless microphones When battery is removed from the microphone or the battery dies the microphone unpairs from the phone Pair it to the phone again You can only charge the wireless microphone battery in the charger You cannot use the wireless microphone when it is in the charger LEDs on the wire...

Page 28: ...reless microphone must be turned off See Power Off the Wireless Microphone on page 19 Procedure Step 1 On the base press Apps Step 2 Select Admin Settings Wireless Microphone and select Wireless Microphone 1 or Wireless Microphone 2 Step 3 Press Pair Step 4 On the wireless microphone hold the Mute button until the LED is solid red and then release the button The base pairs with the microphone and ...

Page 29: ...ator sets up sleep power down and wake power up times for your conference station to save energy In the sleep state the LED for the sound base Mute button becomes solid gray and the DCU powers off Ten minutes before the scheduled sleep time you receive a message that the conference station will power down at a specific time If the power saving mode is enabled by your system administrator you hear ...

Page 30: ... Conference Phone 8831 and 8831NR provides accessibility features for the blind and the visually hearing and mobility impaired Because many of these features are standard they can be used by users with disabilities without requiring any special configuration The term phone support pages refers to the web pages that users can access to set up certain features For Cisco Unified Communications Manage...

Page 31: ...cator 1 The phone screen displays the current state and the LED bar displays Green solid Active call Green flashing Incoming call Green pulsing Held call Red solid Muted call Visual notification of phone state 2 Select Applications Preferences to change the ringtone Adjust the volume level for the phone ring When not in a call press Volume to raise or lower the volume Your administrator can also c...

Page 32: ...id Muted call High contrast visual and audible alert of incoming call 1 11 Use the Mute button to toggle the microphone on or off When the microphone is muted the button lights red When you turn on Mute your phone beeps once when you turn off Mute your phone beeps twice Mute button 2 8 10 Allows you to adjust your phone screen s contrast Back lit grayscale LCD screen with adjustable contrast on th...

Page 33: ... existing or familiar key positions Key 5 has a nib Standard 12 key layout 6 Allows you to increase or decrease the ring volume or the sound Press up on the rocker key to increase the volume Press down on the rocker key to decrease the volume Volume key This key is located to the left of the keypad 7 Mobility Impaired Accessibility Features Your conference phone comes with standard accessibility f...

Page 34: ...s required Your administrator assigns PLKs to your phone You can use the line buttons to initiate answer or switch to a call on a particular line A limited number of features such as speed dial extension mobility privacy Busy Lamp Field BLF speed dial Do Not Disturb DND and Service URLs get assigned to these buttons The PLK feature expands the features that can be assigned to the line buttons to i...

Page 35: ...number DN associated with a speed dial button call log or directory listing on the phone In addition you can use BLF pickup to monitor incoming calls on a directory number When the DN receives an incoming call the system alerts the you so that you can then pick up the call Busy Lamp Field Standard on all Cisco IP Phones configuration is required The Cisco IP Phone is a network device that enables ...

Page 36: ...hout using the transfer feature Call Pickup to answer calls ringing on another phone A shared line to view or join coworkers calls Cisco Extension Mobility to apply the conference station number and user profile to a shared conference station Share conference stations or office space with coworkers See Cisco Extension Mobility on page 55 Ask your administrator about the Cisco Extension Mobility Se...

Page 37: ...are subscribed to For more information contact your system administrator Access Services Procedure Step 1 Press Apps Step 2 Use the Navigation bar and Select button to scroll and select the service you want to access Step 3 Press the Select softkey or press Exit to return to the Applications screen Call History Call History allows you to view information about calls made to and from the conference...

Page 38: ...story Procedure Step 1 Press Apps Step 2 Use the Navigation bar and Select button to scroll and select Call History View Call Record Details Procedure Step 1 Press Apps Step 2 Use the Navigation bar and Select button to scroll and select Call History Step 3 Select a call record and press Details If the Details softkey is not visible on the screen press More first Step 4 Press to return to the Call...

Page 39: ... number Step 8 Press to return to the Call History list Clear Call History Procedure Step 1 Press Apps Step 2 Use the Navigation bar and Select button to scroll and select Call History Step 3 Press Clear Step 4 Press Delete to delete the Call History list or press Cancel to go back to the Call History screen Delete Call Record Procedure Step 1 Press Apps Step 2 Use the Navigation bar and Select bu...

Page 40: ...s Play to play the selected ringtone Step 6 Press Set to select the ringtone Step 7 Press Apply to confirm your selection or press Cancel to go back to the Ringtone screen Step 8 Press to return to the Preferences screen Contrast You can adjust the contrast level of the LCD screen The default contrast level is 50 Adjust Contrast Procedure Step 1 Press Apps Step 2 Use the Navigation bar and Select ...

Page 41: ...conference phones in Linked Mode If the devices are linked in this manner the system software automatically detects which device is to be used as the primary and which is the secondary one Table 12 Linked Mode Setup Best Practice Connect to Secondary Connect to Primary Component No Yes Display Control Unit DCU No Yes Network cable No Yes Wall power Yes Yes Optional Wired Microphone No Yes Optional...

Page 42: ...he secondary sound base Voice dial tone ringer and base LEDs synchronize between the two units Related Topics Linked Mode on page 31 IP Phone Information Phone Information allows you to view the following model information for your phone Model Number IP Address MAC Address Active Load Inactive Load Last Upgrade Active Server Stand by Server Mic 1 status Mic 2 status Wireless Mic 1 RF ID Wireless M...

Page 43: ...ormation Administrator Settings For information on accessing and changing the Administrator Settings contact your system administrator Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager 33 Applications Administrator Settings ...

Page 44: ...Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager 34 Applications Administrator Settings ...

Page 45: ...om Cisco Unified Communications Manager Self Care Portal Corporate Directory You can use a corporate directory to place calls to coworkers You can dial a call from the corporate directory even if you are on another call The system administrator sets up and maintains the directory Tips Use the numbers on your keypad to enter characters on the conference station screen and use the Navigation bar to ...

Page 46: ...al Step 5 Perform one of these actions to handle the original call Dial the second call to automatically put the first call on hold Press Transfer to transfer the first party to the second and drop yourself from the call To complete the action press Transfer again after dialing Press Conference to create a conference call with all parties including you To complete the action press Conference again...

Page 47: ...gging which is indicated by a plus symbol on the call logs redial or call directory entries For more information contact your system administrator Personal Directory Options The following sections describe the personal directory options Sign In and Out of Personal Directory The conference station automatically logs you out of the PAB after a certain amount of time This time limit can vary For more...

Page 48: ...l Directory Procedure Step 1 Press Contacts Step 2 Sign in to Personal Directory Step 3 Select Personal Address Book Step 4 Select the search criteria and press Submit Related Topics Sign In and Out of Personal Directory on page 37 Dial Number from Personal Directory on page 38 Dial Number from Personal Directory Procedure Step 1 Press Contacts Step 2 Sign in to Personal Directory Step 3 Select Pe...

Page 49: ...ith Personal Directory Fast Dial codes enable you to place calls quickly You can assign a fast dial code to an existing PAB entry or you can assign a code directly to a phone number Fast Dial codes that are assigned to numbers rather than to PAB entries are labeled raw in Cisco Unified Communications Manager Self Care Portal The following sections describe using the fast dial codes with Personal D...

Page 50: ...1 Sign in to Personal Directory Step 2 Select Personal Fast Dials Step 3 Scroll to the fast dial code that you want to dial Step 4 Press Dial Delete Fast Dial Code Procedure Step 1 Sign in to Personal Directory Step 2 Select Personal Fast Dials and search for a fast dial code Step 3 Select the fast dial code to delete Step 4 Press Remove Cisco Unified IP Conference Phone 8831 and 8831NR User Guide...

Page 51: ...ed and the phone screen displays the New Voicemail status message You can also configure an audible message indicator using Cisco Unified Communications Manager Self Care Portal If you have configured an audible message indicator listen for a stutter tone when you try to place a call Access Voice Messages Procedure Press Msgs to listen to voice messages You may need to press More first Cisco Unifi...

Page 52: ...Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager 42 Messages Access Voice Messages ...

Page 53: ...page 60 Multiple Calls per Line on page 60 Mute on page 62 On Hook Dialing on page 63 Plus Dialing on page 63 Privacy on page 64 Quality Reporting Tool on page 64 Redial on page 65 Shared Lines on page 65 Transfer on page 65 Cisco WebDialer on page 66 Sign In to the Cisco Unified Communications Self Care Portal on page 67 Softkey Feature Map Depending upon how your system administrator sets up you...

Page 54: ...ld Top Divert Msgs Contacts On hook More1 Apps End Call Hold Connected multiple calls More2 Transfer Swap or Calls Contacts Top Park ConfList Conf The ConfList softkey displays only if you are in a conference Note The Calls softkey displays when more than two calls are connected Pressing Calls loads a call list Note Survivable Remote Site Telephony Overview If communication between the conference ...

Page 55: ...Call Forward No Answer If you press CFwdAll the phone does not ring for all incoming calls No Call Forward Yes Conference The Active Calls softkey is not displayed No Conference to Active Calls Join No Conference List Consult only Yes Transfer No Transfer to Active Calls Direct Transfer Yes Auto Answer Yes Call Waiting Yes Caller ID Yes Audible Message Waiting Indicator Conference is the only feat...

Page 56: ...version and Park Reversion calls that are in an alerting state Incoming calls always have priority over Held or Park Reversion calls When you get a call you see a notification on the conference station screen The call notification remains visible for a preset amount of time If there are multiple simultaneous incoming calls an incoming call list window is displayed and you can select which call to ...

Page 57: ...the call again Call Forward Call Forward allows you to forward incoming calls from the conference station to another number There are two types of call forwarding features that the system administrator can set up for the conference station Unconditional call forwarding Call Forward All Applies to all calls that you receive Conditional call forwarding Call Forward No Answer Call Forward Busy Call F...

Page 58: ...press Msgs to forward all calls to voicemail A visual confirmation displays on the screen while call forwarding is active Step 3 To cancel call forwarding press Fwd OFF Step 4 To forward calls remotely or to set conditions on fall forwarding go to your Cisco Unified Communications Manager Self Care Portal Call Park Call Park allows you to use the conference station to park temporarily store a call...

Page 59: ...onference station picks up the oldest call first Group Pickup Allows you to answer a call on a phone that is outside your call pickup group by Using a group pickup number that is provided by your system administrator Dialing the number of the ringing phone Other Pickup Allows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup grou...

Page 60: ...er Pickup Procedure Step 1 Press OPickup to transfer a call in your pickup group or in an associated group to the conference station Step 2 If the call rings press Answer to connect cBarge The cBarge feature allows you to add yourself to a call on a shared line and create a standard ad hoc conference Join Conference on Shared Line Procedure Press cBarge You may need to press More first Cisco Unifi...

Page 61: ...d Procedure Step 1 Press Conf Step 2 Enter the phone number for the party you want to add If you have several held calls you can press Calls to display a caller list and add a caller to the conference Step 3 After the new party answers press Conf The conference begins Step 4 Optional Repeat these steps to add more parties if desired View Conference Participants Procedure While in a conference pres...

Page 62: ...y your system administrator Do Not Disturb Do Not Disturb DND allows you to turn off notification of incoming calls The ringer as well as audible and visual notifications can be turned off Depending on how your administrator has configured this feature incoming calls are either immediately rejected or the caller information displays on screen The system administrator configures the DND softkey but...

Page 63: ...d the other sound base is the dependant or secondary device In Linked Mode the primary base station supports one or two wireless microphones or it supports one wired microphone The secondary unit supports only one wired microphone a wireless microphone cannot be connected to a secondary Sound Base You cannot mix microphone types on the devices Consult the following tables for allowable configurati...

Page 64: ...one 2 prompt displays and the Pair softkey displays If a microphone is already linked to a particular channel pairing cannot be initiated on the selected channel and the dialog shows that the microphone is linked Step 3 Press Pair If the channel is ready to pair the pairing process begins and a text message displays Step 4 Put the microphone that corresponds to the selected channel in pairing mode...

Page 65: ...phone The microphone channel s registration information in the base deletes If you view the microphone channel s status in phone info menu the status value and RFID are empty Step 5 Press return to revert to the wireless microphones menu and stop the process Related Topics Pair Wireless Microphone on page 54 Cisco Extension Mobility Cisco Extension Mobility allows you to temporarily configure a Ci...

Page 66: ...t Local settings controlled by the phone are not maintained in your Extension Mobility profile Note Enable Extension Mobility Procedure Step 1 Press Apps Step 2 Select EM Service Step 3 Enter your user ID and PIN The user ID and PIN are provided by your system administrator Step 4 If prompted select a device profile Step 5 To sign out press Apps Step 6 Select Services Step 7 Select EM Service Step...

Page 67: ...now active Hold Active Call and Answer New Incoming Call Procedure To place an active call on hold and answer an incoming call pressAnswer Hold Reversion Hold Reversion provides a notification that a call is left on hold Hold reversion notifications are similar to new call notifications Depending on the configuration of the conference station you may see one or more of the following An animated ic...

Page 68: ...ts Note Host Meet Me Conference Procedure Step 1 Obtain a Meet Me phone number from your system administrator Step 2 Distribute the Meet Me phone number to participants Step 3 When you are ready to start the meeting press MeetMe You may need to press More first Step 4 Dial the Meet Me phone number Join Meet Me Conference Procedure Step 1 Dial the Meet Me phone number provided by the conference hos...

Page 69: ...te destination the other remote destinations and the conference station stop ringing disconnect and a missed call message displays on the other remote destinations Enable Mobile Connect Procedure Step 1 Press More Step 2 Press Mobility to display the current remote destination status Enabled or Disabled Step 3 Press Select to change the status Step 4 Press Exit Switch IP Phone Call to Mobile Phone...

Page 70: ...monitoring and recording is also available For details on this aspect of the feature contact your system administrator Multiple Calls per Line The conference station has a single line and supports a maximum of six calls Unless you are in a conference only one call can be connected at any time other calls are automatically placed on hold Multiple Incoming Calls If there is a second incoming call on...

Page 71: ...ted calls on the same line select a call to make it the active call The second call is put on hold Step 2 Press Conference Step 3 Press Calls to view the call list and select the caller to add to the conference Step 4 Wait for the call to connect Step 5 Press Conference to add the participant to your call The conference begins Step 6 Optional Repeat to add additional participants Transfer Two Call...

Page 72: ... placed on hold the Call button on your conference station will flash red Mute Mute allows you to block audio input for the conference station so that you can hear other parties on the call but they cannot hear you The conference station can be muted in two ways Press the Mute button on the Sound Base Press the Mute button on the DCU If connected the optional extension microphones can also be used...

Page 73: ... the star key for at least 1 second to insert a plus sign as the first digit in a phone number when dialing an international number A phone number with the sign in it can be selected and dialed without the need to add digits for international calls Dial International Number Before you begin Before dialing an international call or using Plus Dialing enter any local access code such as 8 or 9 if app...

Page 74: ...dure Step 1 Press More Step 2 Use the Navigation bar and Select button to scroll to the Private softkey Press Private to enable this feature Press Private to disable this feature if it is currently enabled Quality Reporting Tool Your system administrator may temporarily configure the conference station with the Quality Reporting Tool QRT to troubleshoot performance problems Invoking the QRT report...

Page 75: ...can answer the call place the call on hold or transfer the call The Call button on the DCU has an LED that indicates the call state For example Remote in use solid red LED Remote hold pulsing red LED Your call history shows the status for all calls on the shared line For example if a call rings on a shared line and you answer the call your coworkers who share the line see that the call was answere...

Page 76: ...your first time using WebDialer review the preferences on the Make Call window Step 5 Select Dial The call is now placed on your phone line Step 6 To end a call select Hang up in the Make Call window or press End Call on your conference station Change WebDialer Preferences Procedure Step 1 Sign in to your User Option web pages Step 2 Initiate a call using WebDialer to access the Make Call window T...

Page 77: ...evices in your company including your personal computer You can use your computer to sign in to the Cisco Unified Communications Self Care Portal where you can control features settings and services for your phone For example you can manage your phone display language set up services add entries to your personal address book and set up speed dial codes Before you can access any of your options suc...

Page 78: ... password in the Password field Step 6 Select Login Step 7 Select Logout to sign out Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager 68 Calling Features Sign In to the Cisco Unified Communications Self Care Portal ...

Page 79: ... you from using some features during certain hours of the day You cannot hear a dial tone or complete a call Your system administrator may have disabled the button on the conference station A conference station button is unresponsive One or more of the following factors might apply You must change the line state for example go off hook or have a connected call You must press More to reveal additio...

Page 80: ...ooting purposes Then If You Are Asked To Choose Apps Admin Settings Network Configuration and then navigate to the item that you want to view Access network configuration data Choose Apps Admin Settings Status and then navigate to the item that you want to view Access status data Choose Apps Admin Settings Phone Information and then navigate to the item that you want to view Access model informati...

Page 81: ...arranty and license agreements from Cisco com Procedure Step 1 Launch your browser and go to this URL http www cisco com en us products prod_warranties_listing html The Warranties and License Agreements page appears Step 2 To read the Cisco Information Packet follow these steps a Click the Information Packet Number field and make sure that the part number 78 5235 03B0 is highlighted b Select the l...

Page 82: ...ocument Format PDF You can also contact the Cisco service and support website for assistance http www cisco com public Support_root shtml Cisco One Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is a...

Page 83: ...ielded against unwanted radio frequency RF and audio frequency AF signals External devices include headsets cables and connectors Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases we recommend that you take one or more of these actions Move the external device away from the source o...

Page 84: ... Sources of network degradation can include but are not limited to the following activities Administrative tasks such as an internal port scan or security scan Attacks that occur on your network such as a Denial of Service attack UL Warning The LAN Ethernet cable or other cables attached to the device should not be extended outside of the building Product Label The product label is located on the ...

Page 85: ...rique doit supporter les interférences y compris celles susceptibles d entraîner un fonctionnement non souhaitable de l appareil La protection des communications ne peut pas être assurée lors de l utilisation de ce téléphone Le présent produit est conforme aux spécifications techniques applicables d Innovation Sciences et Développement économique Canada Compliance Statements for New Zealand Permit...

Page 86: ...e Statement for Singapore Compliance Information for Japan VCCI Compliance for Class B Equipment FCC Compliance Statements The Federal Communications Commission requires compliance statements for the following FCC Part 15 19 Statement This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this d...

Page 87: ...tenna Increase the separation between the equipment or devices Connect the equipment to an outlet other than the receiver s Consult a dealer or an experienced radio TV technician for assistance Cisco Product Security Overview This product contains cryptographic features and is subject to U S and local country laws that govern import export transfer and use Delivery of Cisco cryptographic products ...

Page 88: ...Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager 78 Product Safety and Security Important Online Information ...

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