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CLOUD VOICE S Service

Cisco IP Phone 6921

User Guide

(Version 4.0)

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Summary of Contents for Unified 6921

Page 1: ...CLOUD VOICE S Service Cisco IP Phone 6921 User Guide Version 4 0 ...

Page 2: ...g up Call Forwarding via Internet 9 4 10 Placing a Conference Call 10 4 11 Call Pickup 11 4 11 1 Call Pickup within your Group 11 4 11 2 Directed Call Pickup Specific Group Member 11 5 VoiceMail Service iVoiceMail Plus 12 5 1 Activating VoiceMail 12 5 1 1 Activating VoiceMail on your IP Phone 12 5 1 2 Remote Activation of VoiceMail 12 5 2 Accessing VoiceMail 12 5 3 Remote Access to VoiceMail 13 5 ...

Page 3: ...one features addressing the voice communication needs of a cubicle worker who conducts low to medium telephone traffic 1 Phone Set Features and Functions 1 1 Operation for IP Phone 6921 Item Description 1 DC adaptor port DC48V 2 AC to DC power supply 3 AC power wall plug 4 Port for connecting to Ethernet port in your workplace 5 Handset connection 6 Headset connection optional Notes IP Phone 6921 ...

Page 4: ...oftkey options displayed on your phone screen 4 Transfer button Transfers a call 5 Conference button Creates a conference call 6 Hold button Places an active call on hold 7 Navigation bar and Select button The Navigation bar allows you to scroll through the menus and highlighted items When the phone is on hook displays phone numbers from your Placed Call up arrow or your speed dials down arrow The...

Page 5: ... is on the button is lit 11 Keypad Allows you to dial phone numbers enter letters and select menu items by entering the item number 12 Mute button Toggles the microphone on or off When the microphone is muted the button is lit 13 Volume button Controls the handset headset and speakerphone volume off hook and the ringer volume on hook 14 Messages button Dials to retrieve your Voicemail messages 15 ...

Page 6: ...ing tone are displayed 4 Press the Play softkey to play a sample 5 Press the Set softkey to select the ringtone 6 Press the Apply softkey to confirm your selection or press the Cancel softkey to go back to the Ringtone screen 3 2 Adjusting Contrast 1 Press the Applications button 2 Select Preferences Use the Navigation bar and Select button to scroll and select 3 Select Contrast To increase contra...

Page 7: ...ey Press the NewCall soft key and dial the number 4 To dial the last dialed number press the Redial soft key 4 2 Answering a Call There are 3 options for answering a call 1 Lift the handset 2 Press the Answer softkey 3 Press the Speakerphone button 4 3 Call Waiting If you are enabled with call waiting for your phone you will hear a call waiting indicator flashing in Line 1 button if a new call com...

Page 8: ...phone lifting the handset will disengage mute function 4 6 Putting a Call on Hold 1 To put a call on hold Press the Hold button The Hold icon will be displayed and the Line button will be pulsed to green colour 2 To resume the highlighted call you can Press the Resume softkey 4 7 Transferring a Call to another Party 1 Press the Transfer button 2 Enter an 8 digits local number a 4 digits extension ...

Page 9: ...ss Forward All and Message button 4 9 2 Setting up Call Forwarding from your Mobile 1 Dial 2112 1113 to access Remote Call Forwarding hotline 2 Follow the voice prompts and select the language by pressing 1 for Cantonese 2 for English 3 Enter your Cloud Voice number and Cloud Voice password accordingly 4 Enter the destination of number to which you want to forward all of your calls e g your mobile...

Page 10: ...nference Call 1 During an active call conversation press the Conference button 2 Enter 8 digits local number 4 digits extension number of the other invited party 3 Press the Call softkey and wait for the invited party to answer 4 Press the Conference button again or the Conference softkey 5 The conference call with 3 parties will begin 6 Repeat these steps to add more parties if desired Note If yo...

Page 11: ...softkey to transfer a ringing call within your pickup group to your phone 3 When your phone rings press the Answer softkey to pick up and connect to the call 4 11 2 Directed Call Pickup Specific Group Member 1 Lift up the handset and press the More softkey 2 Press the GPickup softkey 3 Enter the extension number of the phone line with the call that you want to pick up For example if the call is ri...

Page 12: ... you are accessing VoiceMail service from overseas 2 A welcome greeting message will be announced and please select the language by pressing 1 for Cantonese and 2 for English 3 Enter your User ID your Cloud Voice Number followed by 4 Enter your VoiceMail PIN followed by 5 Follow the voice instructions to change the VoiceMail PIN to activate the VoiceMail service Note Starter VoiceMail PIN is your ...

Page 13: ...ok 2000 2003 2007 2010 2013 1 Open your Microsoft Outlook 2 Click Tools 3 Select Accounts 4 Click New 5 Select Microsoft Exchange POP3 IMAP or HTTP and click Next 6 Enter Account Information and click Next 7 Select Internet E mail and click Next 8 Enter Server Information and click Next 9 Click Finish When entering the Account Information please input the following Your Name Name wish to be displa...

Page 14: ... 1288 Please dial 852 2112 1288 when you are accessing VoiceMail service from overseas 2 A welcome greeting message will be announced 3 Enter your User ID your Cloud Voice Number followed by 4 Enter your VoiceMail PIN followed by 5 Follow the voice instructions to change the VoiceMail PIN to activate the VoiceMail service Note Starter VoiceMail PIN is your Cloud Voice Number For security reason pl...

Page 15: ... 2112 1288 when you are accessing VoiceMail service from overseas 2 A welcome greeting message will be announced 3 Enter your User ID your Cloud Voice Number followed by 4 Enter your VoiceMail PIN followed by 5 Follow the voice instructions for voice mail service Note Starter VoiceMail PIN is your Cloud Voice Number For security reason please change your VoiceMail PIN regularly ...

Page 16: ...bar and Select button to scroll and select 3 Select All Lines or the line that you want to view 4 From the Call History list select the call you want to dial and do one of the following Press the Call softkey Press the line key Pick up the handset Press the speakerphone or headset button 6 2 Delete Call Record from the Phone Log 1 Press the Applications button 2 Select Call History Use the Navigat...

Page 17: ... particularly for those who do not routinely conduct business in the same office However you can only login one phone at a time If you want to use another phone you must logout of the first phone 8 1 Login 1 Press the Applications button 2 Select Service 3 Select Extension Mobility 4 Enter your User ID your Cloud Voice Number and IP Phone PIN 5 You can use the IP Phone from now on Note Starter IP ...

Page 18: ...d Management 5 Enter Existing Password 6 Enter New Password 7 Re enter New Password 8 Click Submit Note i Starter Cloud Voice Password is your Cloud Voice Number ii New Cloud Voice Password will be applied to the following services Cloud Voice User Portal Presence Communicator Service Cisco Unified Personal Communicator Account and VoiceMail Login Mobility Apps Services Cisco Jabber Configuration ...

Page 19: ...r Cloud Voice Number and Password 3 Click Login 4 Click here in the foot note 5 Enter your Cloud Voice Number and Password 6 Click Login 7 Click User Option and choose User Setting 8 Enter Current PIN 9 Enter New PIN and Confirm PIN 10 Click Save Note i Starter IP Phone PIN is your Cloud Voice Number ii The New IP Phone PIN will be applied to the following services Personal Directory Extension Mob...

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