Frequently asked questions about Cisco TMSXN booking
Cisco TMS Extension for IBM Lotus Notes
– Installation and getting started guide
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Frequently asked questions about Cisco
TMSXN booking
Question
: Why do I get multiple meeting requests when I book a meeting?
Answer
: Lotus sends a separate meeting request for each room selected for the meeting. You will
receive an email for each request, acceptance, or denial for each room selected in the meeting
request.
Question
: Do I need to keep the meeting request emails?
Answer
: No, the request, accept, and reject emails are not required in order for the meeting to run
and do not include any additional information beyond that in your calendar entry. Cisco TMS will send
a separate email with call routing information for your meeting.
Question
: My meeting was rejected by the rooms, but is still in my calendar. Why?
Answer
: Cisco TMSXN does not touch your personal calendar. If a meeting you book is denied, your
calendar document still exists. You should update your calendar appropriately if a meeting is rejected.
Question
: How long do I have to wait before I receive accept/reject emails for my reservation?
Answer
: The delay before receiving the response to your requests is dependent on your specific
Lotus installation because all requests in Lotus are handled via email and are handled
asynchronously. As such, there are delays and timers built into Lotus before the requests are received
by the server and returned to you. Typically, on a default Lotus installation, you receive replies within
1-3 minutes.
Question
: I booked my meeting in Lotus Notes, but it is not showing up in Cisco TMS under My
Meetings. Why?
Answer
: If you received the meeting accept emails, the meeting has been booked in Cisco TMS. The
meeting is booked in Cisco TMS under the integration user, not under your username. By default,
normal users cannot see another user’s bookings in Cisco TMS. However, if you are an administrator
or a user with appropriate permissions, you will see your meeting in Cisco TMS booked by the
Integration user.
Question
: Can I book a meeting in Cisco TMS and have it show up in Lotus Notes?
Answer
: Yes, but Lotus Notes users are encouraged to use the Lotus Notes Calendar to book
meetings when using Cisco TMSXN. Meetings booked in Cisco TMS will automatically propagate to
Lotus Notes after the Scheduled Synchronizer Agent has run. However, the meeting will only be in the
Reservation Database Calendar, not in your own Calendar. You have to accept the booking
confirmation email to add the event to your Calendar, or create a Calendar entry manually.
Question
: Using Lotus Notes can I edit my meeting that was booked using Lotus Notes in Cisco
TMS?
Answer
: Yes, if you have permission to modify another user’s bookings, you can edit the meeting
booked in Cisco TMS and the Resource Database Calendars in Lotus Notes after the Scheduled
Synchronizer Agent has run. However, the meeting will only be in the Resource Database Calendars,
not your own Calendar. You must use the iCalendar attachment in your booking confirmation email to
add the event to your Calendar, or create an entry manually.
Question
: Can I book a recurring meeting from my Lotus Notes client using Cisco TMS integrated
rooms?
Answer
: Yes, booking recurring meetings is supported with Cisco TMSXN. All recurring patterns in
Lotus Notes are supported.
