For customers in AL, FL, GA, KS, SC, TN
MGCP.U.1304.O
2
Matrix User Guide Table of Contents
Getting Started ..........................................................................................3
CommPortal ................................................................................................3
Support .........................................................................................................3
Understanding Your Phone’s Lines and Buttons ..........................4
Phone Components ..............................................................................4
Softkey Buttons .....................................................................................6
Using Keypad Shortcuts .....................................................................7
Caring for Your Phone .........................................................................8
Using Basic Phone Functions ...............................................................9
Using the Speakerphone ....................................................................9
Using the Headset with Your IP Phone .........................................9
Switching Between the Handset/Headset/Speakerphone ...9
Choosing Your Preferred Audio Device ........................................10
Adjusting Call Volume and Muting .................................................10
Adjusting Call Volume .........................................................................10
Adjusting the Ringer Volume ...........................................................10
Using Mute ...............................................................................................10
Placing or Answering a Call ..............................................................11
Using Dial Assistance ...........................................................................11
Putting a Call on Hold .........................................................................11
Resuming a Call .....................................................................................11
Ending a Call ...........................................................................................12
Transferring Calls ...................................................................................12
Call Park (for Business Groups with Call Park Support) ........13
Redialing ...................................................................................................13
Viewing and Returning Missed Calls ..............................................13
Turning the Missed Calls Shortcut On and Off ..........................14
Turning Call Waiting On and Off .....................................................14
Placing a Three-Way Conference Call ...........................................15
Using Your Personal Directory .........................................................15
Using the Call History Lists................................................................16
Accessing Voicemail ................................................................................17
Direct transfer to Voicemail ..............................................................17
Using Advanced Phone Features ........................................................17
Creating Speed Dials ...........................................................................17
Creating Speed Dials on Unused Buttons ...................................17
Using Speed Dials .................................................................................18
Monitoring/Accessing Another Phone from Your Phone .......18
Customizing Your LCD Screen .............................................................18
Using Ring Tones .......................................................................................19
Rebooting Your Phone ............................................................................19
Additional Support ...................................................................................20
