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REFERENCE

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SNET:  CISCO SPA500G SERIES REFERENCE GUIDE 

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CISCO IP PHONE SPA500G SERIES PHONE OVERVIEW

Part of the Cisco Small Business Pro Series, the SIP based Cisco SPA504G 4-Line IP Phone with 2-Port Switch has been tested to 
ensure comprehensive interoperability with equipment from voice over IP (VoIP) infrastructure leaders, enabling service providers to 
quickly roll out competitive, feature-rich services to their customers.

The Cisco SPA504G IP phone also supports productivity-enhancing features such as VoiceView Express and Cisco XML applications 
when used with Cisco Unified Communications 500 Series in SPCP mode

                            

CISCO SPA509G 

DESCRIPTION

FUNCTION

1

Handset

Pick up to place or answer a call.

2

Message Waiting Indicator

Displays solid red when you have a new voicemail message. Flashes red during an incoming call or when the phone’s 
firmware is being updated. (Behavior may differ depending on phone system.)

3

LCD Screen

Displays date and time, phone station name, line extensions, and softkey options. (Not available on the Cisco SPA501G.)

4

Line keys

Indicates phone line status. (Not available on the Cisco SPA502G.) These keys can also be programmed by your phone 
system administrator to perform functions such as speed dial, call pickup, or monitoring an extension.

Line colors depend on the type of phone system to which your phone is connected. (SIP or SPCP).

5

Softkey buttons

Press a softkey button to perform the action shown on the label on the LCD screen above.  
Note: The Cisco SPA501G has the following four buttons:

 Redial

—Dials the last number called.

 Cancel

—Cancels an action (such as a transfer).

 Conference

—While on a call, press to start a conference call and dial another number. After the second party 

answers, press Conference again to create the conference.

 Transfer

—While on a call, press to transfer, then dial the number to which to transfer. Press Transfer again to 

transfer the call.

The photo left shows the Cisco SPA509G. 
Other models differ. Numbered objects in the 
photo are explained in the following table.

Summary of Contents for Small Business Pro SPA 509G

Page 1: ...ERENCE GUIDE Part of the Cisco Small Business Pro Series the SIP based Cisco SPA504G 4 Line IP phone with 2 port switch has been tested to ensure comprehensive interoperability with equipment from voice over IP VoIP infrastructure leaders ...

Page 2: ...REFERENCE i SNET CISCO SPA500G SERIES REFERENCE GUIDE 2 TABLE OF CONTENTS CISCO IP PHONE SPA500G PHONE OVERVIEW 3 CONNECTING YOUR PHONE 4 SOFTKEY BUTTONS 5 USING YOUR IP PHONE 6 ...

Page 3: ...nding on phone system 3 LCD Screen Displays date and time phone station name line extensions and softkey options Not available on the Cisco SPA501G 4 Line keys Indicates phone line status Not available on the Cisco SPA502G These keys can also be programmed by your phone system administrator to perform functions such as speed dial call pickup or monitoring an extension Line colors depend on the typ...

Page 4: ...s such as your directory and speed dials access your call history and set up functions such as call forwarding For the Cisco SPA501G accesses the Interactive Voice Response menu which allows you to perform tasks like getting the IP address of the phone 10 Mute Button Press to mute or unmute the phone When phone is muted the button glows red A flashing mute button indicates the network connection c...

Page 5: ...ocumentation on Cisco com for more information 8 Optional To provide network access to a PC connect one end of an additional Ethernet cable not provided to the PC port on the back of the phone body Connect the other end of the Ethernet cable to the network port on your PC 9 Optional To install the phone on a vertical surface use the Cisco MB100 Wall Mount bracket See the Cisco Small Business IP Ph...

Page 6: ... a called number y n Enters a submenu and when pressed toggles between Yes or No to enable or disable an option BUTTON FUNCTION USING YOUR IP PHONE IF YOU WANT TO THEN Place or Answer Calls To place or answer a call you can pick up the handset press the Speaker or Headset button or press a line button on some phones Put a Call on Hold To put a call on hold press the Hold button The caller hears a ...

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