Cisco REN301, User Manual

Page: 90 / 92

Chapter 5 Customer Information
66 4038767 Rev A
Return Products for Repair
You must obtain a return material authorization (RMA) number before you send
products to us for repair or upgrade. To return a product for repair or upgrade,
complete the following steps.
1 Obtain the following information about the product that you want to return for
repair or upgrade:
ƒ
The name and model number (if applicable) of the product and the quantity
of returns
ƒ
A reason for the return, such as upgrade or failure symptom
ƒ
Your company name, contact, telephone number, email address, fax number,
repair disposition authority, and any service contract details
ƒ
A purchase order number
Notes:
– If you are unable to issue a purchase order at the time you request an
RMA number, a proforma invoice will be sent to you at the completion of
repair. This invoice lists all costs incurred.
– We must receive a purchase order within 15 days of receipt of proforma.
Important: In-warranty products can accrue costs through damage or misuse, or
if no problem is found. Products incurring costs will not be returned to the
customer without a valid purchase order.
2 Telephone or fax Factory Services at one of the following numbers to request an
RMA number:
ƒ
From North America, call:
–
Tel: 1-800-722-2009
–
Fax: 770-236-5477
ƒ
From Europe, Middle East,
or Africa, call:
– Tel: 32-56-445-444
– Fax: 32-56-445-051
ƒ
From Latin America, call:
–
Tel: 1-770-236-5662
–
Fax: 1-770-236-5888
ƒ
From Asia Pacific, call:
–
Tel: 852-2588-4746
–
Fax: 852-2588-3139
Result: The customer service representative will provide the RMA number and
the shipping instructions to you.
Note: RMA numbers are only valid for 60 days. You must contact a customer
service representative to revalidate your RMA numbers if the number is older
than 60 days. After the RMA number is revalidated, you can return the product.