Cisco Linksys E900 User Manual Download | Manualshive

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Linksys E-Series

Troubleshooting

Troubleshooting

This  chapter  can  help  you  solve  common  setup  issues  and  connect  to  the
Internet  Your router’s CD includes Cisco Connect,  the router setup software
that makes it easy to connect network devices, change router settings, control
guest  access,  enable  parental  controls,  and  connect  to  the  Internet  Cisco
Connect is also installed onto your computer during setup  If Cisco Connect
is prevented from completing the setup, this chapter will guide you through
finding solutions

You can find more help from our award-winning customer support at

linksys.com/support

.

How to run Cisco Connect after setup

When you run the setup CD, Cisco Connect is automatically installed onto your
computer You can then use Cisco Connect to easily manage your network

To start Cisco Connect on a Windows computer:

1.

Click

Start

,

All Programs

, then click

Cisco Connect

The

Cisco Connect

main menu opens

To start Cisco Connect on a Mac oS X computer:

1.

Open

Finder

and click

Applications

in the left panel

2.

Double-click the

Cisco Connect

icon

The

Cisco Connect

main menu opens

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Summary of Contents for Linksys E900

Page 1: ...eless signal is greatly affected by walls and other electronic devices This will reduce the range of the router dramatically Product Features Wireless N Technology 2 4 GHz radio frequency 2x2 Transmit Receive function 2 internal antennas Guest Access feature 4 x 10 100 Ethernet ports Includes Cisco Connect Software Top Panel Security features are included to help protect your data and privacy whil...

Page 2: ... s To know mo you connec of the netwo r end to the p when ther e network a can be turne WPA2 secu SPI firewa on NAT te nternet a si using the la settings is a ore about th ct the Ether ork cable to e Internet po re is a conn ctivity over ed OFF Fo urity provide all blocks un echnology p ingle Interne test version available thr he E900 cli rnet cable fr o the Ethern ort on your ection mad the Inter...

Page 3: ...work s rt is where y ese Etherne Ethernet net nel serve tw evice throug ver a certai e router is po up WPS B such as wi Setup button To learn m you connec et ports con twork devic wo purposes gh one of th in port owered ON Button ireless adap n to automa more about t t the power nnect the ro es s The LED e Ethernet N pters that s atically conf the WPS fe r adapter uter to com D stays lit w ports I...

Page 4: ... 6 Does E900 support remote management SECURITY SUPPORTED 1 What is the default SSID broadcast of E900 2 How many security modes are supported in E900 3 Does E900 allow VPN tunnels using IPSec L2TP or PPTP protocols to pass through the router 4 Does E900 support SPI firewall 5 How does Web Filter work FIRMWARE UPGRADE METHOD 1 How do I upgrade the Firmware of the E900 SPECIAL FEATURES 1 What DDNS ...

Page 5: ... What is E900 The Linksys E900 is a Wireless N router with four Ethernet ports You can also use the router to share resources such as computers printers and files Various security features such as SPI Firewall help protect your data and your privacy while you are online 2 What is the default IP Address Username and Password to login to the E900 s web based setup page The default IP Address is 192 ...

Page 6: ...need to be connected to the Internet to be able to do remote management The Linksys E900 supports this feature If you want to learn more about remote management click here SECURITY SUPPORTED 1 What is the default SSID broadcast of E900 The default SSID of the E900 is CiscoXXXXX NOTE XXXXX is the last five 5 digits of the router s serial number which is found at the bottom of the router 2 How many ...

Page 7: ... 3 Select the file to upgrade by using the Browse button Step 4 Click Start to Upgrade NOTE Do not reset or powercycle the router until the upgrade is complete SPECIAL FEATURES 1 What DDNS providers does the E900 support DynDNS org and TZO com 2 How many connection types does the E900 support The router supports six 6 connection types Automatic Configuration DHCP Static IP PPPoE PPTP Telstra Cable...

Page 8: ...Cable companies require you to register the MAC Address of the modem router or Ethernet adapter of the computer in order to access the Internet If you do not wish to re register the MAC address currently registered with your ISP you may assign the MAC address you have currently registered with your ISP to the router using the MAC Address Clone feature If you want to clone the MAC address of the co...

Page 9: ...secure because it only opens the ports you want to forward while DMZ hosting opens all the ports of one computer exposing the computer to the Internet 13 How many Network modes supported in E900 It supports three 3 Network Modes 802 11b 802 11g 802 11n 14 What is wireless MAC Filter and what is it for Wireless MAC Filter prevents or allows connectivity to the wireless network with the use of the M...

Page 10: ...inksys Wireless N Router for the first time using Cisco Connect click here NOTE Older versions of Cisco Connect for Mac computers have compatibility issues with the latest release of Mac OS X 10 7 Lion Only Cisco Connect versions 1 4 11222 and newer are compatible with the Lion operating system For more information click here ...

Page 11: ...e first time 1 Insert the CD into your CD or DVD drive 2 Click Set up your Linksys Router If you do not see this For Windows click Start Computer then double click the CD drive and the Setup icon For Mac double click the CD icon on your desktop then double click the Setup icon 3 Follow the on screen instructions to complete your router setup Use Cisco Connect to manage your router After your route...

Page 12: ...onnect click Change under Router settings click Advanced settings then click oK or Open a web browser on a computer connected to your network then go to 192 168 1 1 The router prompts you for a user name and password TIPS If you set up your router without using Cisco Connect your router s default password is admin You can leave the user name blank If you used Cisco Connect to set up your router yo...

Page 13: ...ervice Provider ISP Internet Connection Type Select the type of Internet connection your ISP provides from the drop down menu The available types are Automatic Configuration DHCP Static IP PPPoE PPTP L2TP Telstra Cable Automatic Configuration DHCP The default Internet Connection Type is Automatic Configuration DHCP Dynamic Host Configuration Protocol Keep the default only if your ISP supports DHCP...

Page 14: ... and Keep Alive options let you choose whether the router connects to the Internet only as needed useful if your ISP charges network Mode Select the wireless standards your network will support for connect time or if the router should always be connected Select the appropriate option Mixed If you have Wireless N 2 4 GHz Wireless G and Wireless B devices in your network keep the default Mixed Wirel...

Page 15: ...will return to its default value Change the Network Name back to its original name or you will have to reconnect all devices on your wireless network to the new network Channel Width For best performance in a network using Wireless B Wireless G and Wireless N 2 4 GHz devices select Auto 20 MHz or 40 MHz For a channel width of 20 MHz keep the default 20 MHz only Channel Select the channel from the ...

Page 16: ...vice in your wireless network MUST use WPA2 Personal and the same passphrase If you select WPA Personal as your Security Mode each device in your wireless network MUST use WPA Personal and the same passphrase Security option Strength WPA2 Personal Strongest WPA2 WPA Mixed Mode WPA2 Strongest WPA Strong WPA Personal Strong WEP Basic Office options The office options are available for networks that ...

Page 17: ...2 Enterprise as your Security Mode each device in your wireless network MUST use WPA2 Enterprise and the same shared key If you select WPA Enterprise as your Security Mode each device in your wireless network MUST use WPA Enterprise and the same shared key Encryption Select a level of WEP encryption 40 64 bit 10 hex digits or 104 128 bit 26 hex digits The default is 40 64 bit 10 hex digits Passphr...

Page 18: ... you select RADIUS as your Security Mode each device in your wireless network MUST use RADIUS and the same encryption and shared key RADIUS Server Enter the IP address of the RADIUS server RADIUS Port Enter the port number of the RADIUS server The default is 1812 Shared Secret Enter the key shared between the router and the server Encryption Select a level of WEP encryption 40 64 bit 10 hex digits...

Page 19: ...ng the setup this chapter will guide you through finding solutions You can find more help from our award winning customer support at linksys com support How to run Cisco Connect after setup When you run the setup CD Cisco Connect is automatically installed onto your computer You can then use Cisco Connect to easily manage your network To start Cisco Connect on a Windows computer 1 Click Start All ...

Page 20: ... can try the following Press and hold the Reset button on your router with a paperclip or pin for 10 15 seconds then run the Setup program again on the router s CD If the currently installed Service Pack is older than version 3 you need to download and install Service Pack 3 TIP To temporarily connect to the Internet and download the required Service Pack you can use the included Ethernet cable to...

Page 21: ...ernet but may be named Internet or WAn Back view of DSL modem 2 Make sure that your modem is connected to power and is turned on If it has a power switch make sure that it is set to the on or l position 3 If your Internet service is cable verify that the cable modem s CABLE port is connected to the coaxial cable provided by your ISP Or if your Internet service is DSL make sure that the DSL phone l...

Page 22: ...access your router you must be connected to your own network If you currently have wireless Internet access the problem may be that you have accidentally connected to a different wireless network To fix the problem on Windows computers 4 If you are prompted to enter a network key type your password Security Key into the network key and Confirm network key fields then click 1 On yourWindows desktop...

Page 23: ...ese troubleshooting steps In the example below the computer was connected to another wireless network named JimsRouter The name of the Linksys E Series network BronzeEagle in this example is shown selected 2 Click the wireless network name of your Linksys E Series router BronzeEagle in the example 3 Type your wireless network password Security Key into the Password field then click oK TIP For a st...

Page 24: ...e s Wi Fi connection then search for your wireless network name See your device documentation for help 7 Enter the password Security Key provided by Cisco Connect In this example the security key is B6eM9UkCjz noTE Your wireless device must support WPA WPA2 5 On the wireless network device select the network name of your router and enter the password Security Key noTE The password is case sensitiv...

Page 25: ...ensions 188 7 151 7 31 2 mm 7 43 5 97 1 23 Unit Weight 252 7g 8 91 oz Power 12V 0 5A Certifications FCC UL cUL ICES 003 RSS210 CE Wi Fi IEEE 802 11b g n WPA2 WMM Wi Fi Protected Setup Windows 7 Operating Temp 0 to 40 C 32 to 104 F Storage Temp 20 to 60 C 4 to 140 F Operating Humidity 10 to 80 non condensing Storage Humidity 5 to 90 non condensing noTES For regulatory warranty and safety informatio...

Page 26: ...eless MAC filtering Security Key Bits Up to 128 bit encryption Unit Weight 254 1g 8 96 oz Power 12V 0 5A Certifications FCC UL cUL ICES 003 RSS210 CE Wi Fi IEEE 802 11b g n WPA2 WMM Wi Fi Protected Setup Windows 7 Operating Temp 0 to 40 C 32 to 104 F Storage Temp 20 to 60 C 4 to 140 F Operating Humidity 10 to 80 non condensing Storage Humidity 5 to 90 non condensing noTES For regulatory warranty a...

Page 27: ...i Antenna 2 front left 4 88 dBi UPnP Supported Security features WEP WPA WPA2 Security key bits Up to 128 bit encryption Unit Weight 452 g 15 94 oz Power 12V 1A Certifications FCC IC CE Wi Fi A B G N Operating Temp 0 to 40 C 32 to 104 F Storage Temp 20 to 60 C 4 to 140 F Operating Humidity 10 to 80 relative humidity non condensing Storage Humidity 5 to 90 non condensing noTES For regulatory warran...

Page 28: ...z 67 dBm MCS15 Typical 2 4 GHz Dipole Antennas Antenna 1 3 dBi Antenna 2 4 dBi Antenna 3 4 dBi 5 GHz Dipole Antennas Antenna 1 4 5 dBi Antenna 2 4 5 dBi Antenna 3 4 5 dBi Supported Environmental Dimensions 170 x 25 x 190 mm 6 69 x 0 98 x 7 48 Unit Weight 216 g 7 62 oz Power 12V 2A Certifications FCC IC CE Wi Fi A B G N Operating Temp 0 to 40 C 32 to 104 F Storage Temp 20 to 60 C 4 to 140 F Operati...

Page 29: ...ternal PIFA antennas PIFA 1 3 6 dBi Right PIFA 2 3 8 dBi Left PIFA 3 3 8 dBi Front 5 GHz 3 internal PIFA antennas PIFA 1 4 8 dBi Right PIFA 2 5 3 dBi Left PIFA 3 5 2 dBi Front Security Features WEP WPA WPA2 Security Key Bits Up to 128 bit encryption Environmental Dimensions 225 x 25 x 160 mm 8 86 x 0 98 x 6 30 Unit Weight 355 g 12 52 oz Power 12V 2A Certifications FCC IC CE Wi Fi a b g n Windows 7...

Page 30: ...cation Commission Interference Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital dev...

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