©
2011 ADP, Inc.
63698-01
2
Quick Reference Guide
Answering Calls
There are several different ways of
answering calls on your phone.
Answering Calls
To answer an incoming call, press the
Answer
button
.
To end an active call and pick up a new call that is ringing, press the
Navigation pad to select
, highlight the line to disconnect, press the
Options
softkey, and then select
End Call
. Press the
Answer
button
to answer the new call.
Call Waiting
If you get a call while the first call is active, a second session label displays. To
answer the second call and put the first call on hold, press the
Answer
softkey.
Muting Calls
Mute applies to all modes:
handset, headset, and speakerphone.
1.
You can mute your phone by pressing the
Mute
button
. This allows you to
listen to all parties on a call but prevents them from hearing any noise coming
from your line.
2.
Press the
Mute
button
again to unmute your phone.
Placing Calls on Hold
1.
Press the
Hold
softkey. The hold icon displays
.
2.
To resume the call, press the
Resume
softkey.
Switching Between Calls
You can switch between multiple calls
that are active on your phone.
To switch between calls, you need to know if the other call is on the same or a
different line:
Same line
: Press the
Resume
softkey.
Different line
: Use the Navigation button to select the Line View option
,
highlight the other line, and then press the
Resume
softkey.
Forwarding Calls
You can forward all calls to your
phone to ring to another extension or
phone number.
Turning on Call Forwarding
1.
Press the
Options
softkey and then the
CFwdAll
softkey.
2.
Enter a phone number to forward all calls to, and then press the
EndCall
softkey. The Forwarded to [phone number] message displays on the phone’s
screen.
Disabling Call Forwarding
Press the
CFwdAll
softkey to disable call forwarding.
Using Do Not Disturb
When Do Not Disturb (DND) is turned
on, incoming calls on all lines will not
ring on your phone and will go
immediately to voice mail.
Turning On/Off Do Not Disturb (DND)
1.
Press the
Options
softkey and then select
DND
. The DND message displays
on the screen and the corresponding line button turns amber
.
2.
To deactivate the DND feature, press the
Options
softkey and then select
DND
again.
Diverting Calls to Voice
Mail
You can press the iDivert softkey to redirect an incoming, active, or held call directly
to voice mail. This feature is also available when your line is busy and you receive a
second incoming call.
Press the
Options
softkey and then select
iDivert
to redirect a ringing, active,
or held call to your voice mailbox.
Transferring Calls
You can transfer incoming calls to
other extensions at your dealership.
You can perform a “blind” transfer—
where you don’t announce the call—
or a “warm” transfer, where you
announce the call to the transfer
recipient.
1.
While on an active call, press the
Options
softkey, and then select
Trnsfer
.
2.
Dial the extension to transfer the caller to.
3.
Complete the transfer:
Blind
: Once you hear the call ringing, press the Options softkey, and then
select
Trnsfer
to complete the transfer.
Warm
: After the other party picks up the call and you announce it, press the
Options
softkey, and then select
Trnsfer
to complete the transfer.
