Cisco DPC3848 User Manual Download Page 41 | Manualshive

Page: 41 / 50

background image

OL-30544-01

25

Introduction

This chapter describes the most common issues that may occur after
the residential gateway is installed and provides possible solutions

and tips for improved performance of the residential gateway.

4

Chapter 4

Troubleshooting the DOCSIS

3.0 Wireless Residential

Gateway

In This Chapter



Frequently Asked Questions .............................................................26



Common Troubleshooting Issues .....................................................31



Tips for Improved Performa nce ........................................................32

«
...
39
40
41
42
43
...
»

Summary of Contents for DPC3848

Page 1: ...O L 3 0 5 4 4 0 1 Cisco Model DPC3848 DPC3848V and DPC3848VM DOCSIS 3 0 24x8 Wireless Residential Gateway User Guide ...

Page 2: ......

Page 3: ...Please Read Important Read this entire guide If this guide provides installation or operation instructions give particular attention to all safety statements included in this guide ...

Page 4: ...ht or patent whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent Disclaimer The maximum performance for wireless is derived from IEEE Standard 802 11 specifications Actual performance can vary including lower wireless network capacity data throughput rate range and coverage Performance depends on many factors conditions and...

Page 5: ...to change without notice No part of this publication may be reproduced or transmitted in any form by photocopy microfilm xerography or any other means or incorporated into any information retrieval system electronic or mechanical for any purpose without the express permission of Cisco Systems Inc ...

Page 6: ...re qualified to do so Notice àl attention desinstallateurs deréseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les instructions relatives au fonctionnement à ...

Page 7: ...geführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert Avisoa losinstaladores desistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distinta a las contenidas en las instrucciones...

Page 8: ......

Page 9: ...e DOCSIS 3 0 Wireless Residential Gateway 9 Installation Preparations 10 Install the Wireless Residential Gateway 15 MoCA Installation Guidelines 18 Operation of Front Panel Indicators 21 Initial Power On Calibration and Registration AC Power applied 22 Normal Operations AC Power Applied 23 Special Conditions 24 Troubleshooting the DOCSIS 3 0 Wireless Residential Gateway 25 Frequently Asked Questi...

Page 10: ......

Page 11: ...ith the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long periods of time 14 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been da...

Page 12: ... Do not install this apparatus in an enclosure such as a bookcase or rack unless the installation provides proper ventilation Do not place entertainment devices such as VCRs or DVDs lamps books vases with liquids or other objects on top of this product Do not block ventilation openings OperatingEnvironment This product is designed for operation indoors with a temperature range from 32 to 104 F 0 t...

Page 13: ...n the cover your warranty will be void This product contains no user serviceable parts Check ProductSafety Upon completion of any service or repairs to this product the service technician must perform safety checks to determine that this product is in proper operating condition Protect theProductWhenMovingIt Always disconnect the power source when moving the apparatus or connecting or disconnectin...

Page 14: ...vice provider or an experienced radio television technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone...

Page 15: ...perated The selection of other channels is not possible US This system has been evaluated for RF exposure for humans in reference to ANSI C 95 1 American National Standards Institute limits The evaluation was based in accordance with FCC OET Bulletin 65C rev 01 01 in compliance with Part 2 1091 and Part 15 27 The minimum separation distance from the antenna to general bystander is 7 9 inches 20 cm...

Page 16: ...idential Gateway DPC3848V DOCSIS 3 0 Wireless Residential Gateway DPC3848VM DOCSIS 3 0 Wireless Residential Gateway All features described in this guide are standard to these models of residential gateways unless otherwise noted For the purpose of this guide whenever a feature or option applies to only a specific model the model number is specified If a model number is not specified then the featu...

Page 17: ... the benefits it offers This chapter also lists the accessories and equipment that are provided with the residential gateway so that you can verify that you received all of these items 1 Chapter 1 Introducing the DOCSIS 3 0 Wireless Residential Gateway In This Chapter Introduction 2 What s In the Carton 3 Front Panel Description 4 Back Panel Description 6 Top Panel Description 8 ...

Page 18: ...ty High performance broadband Internet connectivity to energize your online experience Optional Multimedia over Coax Alliance MoCA networking over coaxial cable in the home Four 1000 100 10BASE T Ethernet ports to provide wired connectivity Dual band concurrent 802 11nWireless Access Point WAP with eight Service Set Identifiers SSIDs compatible with 802 11b g n and optional 802 11ac Wireless Prote...

Page 19: ...esidential Gateway One AC power cord Image may vary from product Item varies based on the region where the item is used One Ethernet cable May not be provided with all products If any of these items are missing or damaged please contact your service provider for assistance Note You need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a Digital Hom...

Page 20: ...om the cable network 3 US ON the residential gateway is sending data to the cable network 4 ONLINE ON the residential gateway is registered on the network and fully operational 5 1 4 ON a device is connected to the Ethernet port Blinking indicates that data is being transferred over the Ethernet connection 6 2 4G ON the wireless access point is operational Blinking indicates that data is being tra...

Page 21: ...tup is not active Blinking indicates the user has activated wireless setup to add new WPS clients on the wireless network 9 MoCA Optional ON indicates an active MoCA device is connected Blinking indicates that data is being transferred over the MoCA network Available only with the model DPC3848VM ...

Page 22: ...cted to your PC at the same time 1 USB Optional for some models Connects to selected devices For models that support USB the default is one USB port 2 ETHERNET Four RJ 45 Ethernet ports connect to the Ethernet port on your PC or your home network 3 WIFI ON OFF This button may be administratively disabled by your service provider When this button is enabled momentarily pressing this switch once for...

Page 23: ...to factory default of all settings and then performs a software reset of the device CAUTION The RESET button is for maintenance purposes only Do not use unless instructed to do so by your service provider Doing so may cause you to lose any settings you have selected 5 CABLE F connector connects to an active cable signal from your service provider 6 POWER Connects the residential gateway to the AC ...

Page 24: ...tton on the top panel of the residential gateway shows the status of the Wireless Protected Setup WPS and Page features 1 WIRELESS SETUP Button Press this button to activate the Wireless Setup feature This feature allows users to add new Wireless Protected Setup WPS compliant wireless clients to the home network ...

Page 25: ...e residential gateway and connect the residential gateway to a computer and other devices 2 Chapter 2 Installing the DOCSIS 3 0 Wireless Residential Gateway In This Chapter Installation Preparations 10 Install the Wireless Residential Gateway 15 MoCA Installation Guidelines 18 ...

Page 26: ...ay supports digital telephone service Refer to one of the following topics to learn more about the types of service accounts that you may need to establish High Speed Internet Access Account If you do not have a high speed Internet access account your service provider will set up your account and become your Internet service provider ISP Internet access enables you to send and receive email access...

Page 27: ...er CM MAC The CM MAC address consists of a series of 12 alphanumeric characters The following illustration shows a typical bar coded label the image may vary from the label on the actual product Write down these numbers in the spaces provided Serial Number _______________________ WAN MAC Address ________________________ CM MAC Address ________________________ WhereIs theBest Locationfor MyWireless...

Page 28: ... residential gateway to a wall and includes a list of the equipment that you will need along with suggestions for choosing an appropriate place to mount the residential gateway Select an Appropriate Place to Mount the Wireless Residential Gateway You may mount the residential gateway to a wall that is made of cement wood or drywall When choosing an appropriate mounting place refer to the following...

Page 29: ...all mounting illustrations shown on the following pages Location and Dimensions of the Wall Mounting Slots The following illustration shows the location and dimensions of the wall mounting slots on the side of the residential gateway Use this illustration as a guide for mounting the residential gateway to the wall Note Image not to scale ...

Page 30: ...install the mounting screws into the anchor bolts leave a gap of about 1 2 inch between the screw head and the wall Then go to Step 4 3 Install the mounting screws into the wall leave a gap of about 1 2 inch between the screw head and the wall Then go to Step 4 4 Verify that no cables or wires are connected to the residential gateway 5 Lift the residential gateway into position Slip the large end ...

Page 31: ... The following illustration shows all of the possible connections that can be made to your residential gateway for various services Although your model may not support all of the services pictured you can determine which services your model supports by referring to the Benefits and Features list in Introduction on page 2 Notes Professional installation may be available Contact your local service p...

Page 32: ...evice then unplug them from the power source 3 Connect the active RF coaxial cable from your service provider to the coax connector labeled CABLE on the back of the residential gateway Note To connect a TV DHCT set top or VCR from the same cable connection you will need to install a cable signal splitter not included Always check with your service provider before using a splitter as a splitter may...

Page 33: ...the Power US DS and Online LEDs on the front panel of the residential gateway stop blinking and remain on continuously 6 Plug in and power on your PC and other home network devices If one or more of these devices uses wireless networking the 2 4G or 5G LED on the residential gateway should be on or blinking 7 At this point the installation is complete and you can begin surfing the Internet Note If...

Page 34: ...ectrum Its infrastructure begins at the service provider s drop cable at the first passive splitter connected to the home coax network Recommended MoCAInstallation Guidelines The following guidelines are recommended for a home network prior to installation The maximum cable distance supported between the network coordinator and the last outlet is 300 feet The maximum attenuation permitted between ...

Page 35: ... password when prompted 4 From the menu options go to Gateway Connections MoCA and ensure that MoCA is set to enable 5 If you have not already done so connect the coaxial cable from a wall cable outlet within the home network to the Cable port on the rear panel of the residential gateway 6 If you have not already done so connect the AC power cord provided with your residential gateway Connect the ...

Page 36: ...e device for example a set top computer or PlayStation to the Ethernet port on the residential gateway The ONLINE LED should turn on and the device should be ready to use 9 Follow the steps above to connect additional residential gateways to the network note that up 15 residential gateways can be added to a MoCA network 10 From the user interface you can monitor a limited number of parameters asso...

Page 37: ...rs when the residential gateway is first powered up during normal operations and in special conditions 3 Chapter 3 Operation of Front Panel Indicators In This Chapter Initial Power On Calibration and Registration AC Power applied 22 Normal Operations AC Power Applied 23 Special Conditions 24 ...

Page 38: ...t Panel LED Status Indicators During Initial Power Up Calibration and Registration Part 1 High Speed Data Registration Step 1 2 3 4 5 6 7 Front Panel Indicator Self Test Downstream Scan Downstream Signal Lock Ranging Requesting IP Address Request High Speed Data Provisioning File Data Network Registration Complete 1 POWER On On On On On On On 2 DS On Blinking On On On On On 3 US On Off Off Blinkin...

Page 39: ...inks When the wireless access point is enabled and operational Fast Blinks When data is being transferred between the CPE and the wireless home gateway Off When the wireless access point is disabled by the user 7 5G Blinks When the wireless access point is enabled and operational Fast Blinks When data is being transferred between the CPE and the wireless home gateway Off When the wireless access p...

Page 40: ...t Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied 1 POWER On 2 DS Flashes in unison with the US indicator twice per second 3 US Flashes in unison with the DS indicator twice per second 4 ONLINE Off 5 ETHERNET 1 4 Off No CPE connected On CPE connected Flash CPE data activity 6 2 4G Slow Blinking once per second 7 5G Slow Blinking once per second 8 W...

Page 41: ...dential gateway is installed and provides possible solutions and tips for improved performance of the residential gateway 4 Chapter 4 Troubleshooting the DOCSIS 3 0 Wireless Residential Gateway In This Chapter Frequently Asked Questions 26 Common Troubleshooting Issues 31 Tips for Improved Performance 32 ...

Page 42: ...r Network and Sharing Center click View network connections 3 Right click the connection that you want to change and then click Properties If you are prompted for an administrator password or confirmation type the password or provide confirmation The Local Area Connection Properties window appears 4 Click the Networking tab 5 Under This connection uses the following items click either Internet Pro...

Page 43: ...Step 3 2 Double click the Local Area Connection icon in the LAN or High Speed Internet section of the Network Connections window 3 Click Properties in the Local Area Connection Status window 4 Click Internet Protocol TCP IP and then click Properties in the Local Area Connection Properties window 5 Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Int...

Page 44: ...ys and let the computer restart 9 When your computer fully reboots repeat Steps 1 through 7 to verify that all TCP IP settings are correct If your computer still does not have a Hardware Address contact your authorized Apple dealer or Apple technical support center for further assistance How DoI RenewtheIP AddressonMyPC If your PC cannot access the Internet after the residential gateway is online ...

Page 45: ...f the Finder Scroll down to Control Panels and then click TCP IP 8 Click Edit on the Finder at the top of the screen Scroll down to the bottom of the menu and then click User Mode 9 Click Advanced in the User Mode window and then click OK 10 Click the Up Down selector arrows located to the right of the Connect Via section of the TCP IP window and then click Using DHCP Server 11 Click Options in th...

Page 46: ...onnecttoMyComputer The residential gateway connects to the 10 100 1000BASE T Ethernet port on your PC To use the Ethernet interface your PC needs Ethernet cards These cards are available from your local PC or office supply retailer or from your service provider For best performance over an Ethernet connection your PC should be equipped with a Gigabit Ethernet card After MyWireless Residential Gate...

Page 47: ...tall an Ethernet card follow the installation instructions very carefully Verify the status of the front panel status indicator lights TheWireless Residential Gatewaydoes notregister anEthernetconnectionafter connectingtoahub If you are connecting multiple PCs to the residential gateway you should first connect the residential gateway to the uplink port of the hub using the correct crossover cable...

Page 48: ...minated Verify that your cable service is active and that it supports two way service Verify that all cables are properly connected and that you are using the correct cables If you are using the Ethernet connection verify that your TCP IP is properly installed and configured Verify that you have called your service provider and given them the serial number and MAC address of your residential gatew...

Page 49: ... options to speak with a service engineer Access your company s extranet site to view or order additional technical publications For accessing instructions contact the representative who handles your account Check your extranet site often as the information is updated frequently 5 Chapter 5 Customer Information ...

Page 50: ...8 527 0883 This document includes various trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2014 Cisco and or its affiliates All rights reserved November 2014 Part Number OL 30544 01 ...

Reviews:

No comments

Related manuals for DPC3848

Brand: ABB Pages: 4

Brand: ProSoft Technology Pages: 86

Brand: ZyXEL Communications Pages: 2

Brand: Dragino Pages: 61

Brand: ProSoft Pages: 157

Brand: David Clark Pages: 11

Brand: RTA Pages: 43

Brand: ADTRAN Pages: 2

Brand: ADTRAN Pages: 30

M2M CONTROL C660

Brand: Infranet Technologies Pages: 36

Brand: Gree Pages: 12

access 1000 series

Brand: MICROTRONIX Pages: 93

Brand: Samsung Pages: 20

Brand: Samsung Pages: 17

IPX-G5X0 series

Brand: Samsung Pages: 27

Brand: Samsung Pages: 27

Brand: Samsung Pages: 28

Brand: Samsung Pages: 64

Brands by name

0 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Popular brands

Load more brands