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Product and service availability are subject to change without notice.
© 2010 Cisco Systems, Inc. All rights reserved.
May 2010 Printed in United States of America

Part Number 4021194 Rev A

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Summary of Contents for DPC2420

Page 1: ...4021194 Rev A Cisco Model DPC2420 and EPC2420 Wireless Residential Gateway with Embedded Digital Voice Adapter User Guide ...

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Page 3: ...Please Read Important Please read this entire guide If this guide provides installation or operation instructions give particular attention to all safety statements included in this guide ...

Page 4: ...his publication We reserve the right to change this publication at any time without notice This document is not to be construed as conferring by implication estoppel or otherwise any license or right under any copyright or patent whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent Software and Firmware Use The software desc...

Page 5: ...lication is subject to change without notice No part of this publication may be reproduced or transmitted in any form by photocopy microfilm xerography or any other means or incorporated into any information retrieval system electronic or mechanical for any purpose without the express permission of Cisco Systems Inc ...

Page 6: ...e qualified to do so Notice à l attention des installateurs de réseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les instructions relatives au fonctionnement ...

Page 7: ...geführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distinta a las contenidas en las instruccio...

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Page 9: ...eway 7 Installation Preparations 8 Install the Residential Gateway 17 Chapter 3 Configuring the DOCSIS Residential Gateway 21 Log in to the DOCSIS Residential Gateway for the First Time 22 Configure Basic Settings 25 Configure Advanced Settings 45 Configure Firewall Settings 67 Configure Parental Control Settings 71 Configure Wireless Settings 80 Chapter 4 Operation of Front Panel Indicators 95 In...

Page 10: ... Chapter 5 Troubleshooting the DOCSIS Residential Gateway 101 Frequently Asked Questions 102 Common Troubleshooting Issues 108 Tips for Improved Performance 110 Chapter 6 Customer Information 111 Customer Support 112 Index 115 ...

Page 11: ...with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long periods of time 14 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been d...

Page 12: ...tall this apparatus in an enclosure such as a bookcase or rack unless the installation provides proper ventilation Do not place entertainment devices such as VCRs or DVDs lamps books vases with liquids or other objects on top of this product Do not block ventilation openings Protect from Exposure to Moisture and Foreign Objects WARNING Avoid electric shock and fire hazard Do not expose this produc...

Page 13: ...c safety precautions should always be followed to reduce the risk of fire electric stock and injury to persons including the following 1 Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 2 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric s...

Page 14: ...t The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers listed are for FCC related questions only and not intended for questions regarding the connection or operation for this device Please contact your service provider for any questions you ma...

Page 15: ... RSS 102 Rev 4 The minimum separation distance from the antenna to general bystander is 7 9 inches 20 cm to maintain compliance EU This system has been evaluated for RF exposure for humans in reference to the ICNIRP International Commission on Non Ionizing Radiation Protection limits The evaluation was based on the EN 50385 Product Standard to Demonstrate Compliance of Radio Base Stations and Fixe...

Page 16: ...tive This declaration is only valid for configurations combinations of software firmware and hardware supported or provided by Cisco Systems for use within the EU The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements ...

Page 17: ...the appropriate product hardware installation guide which is available on Cisco com The following standards were applied during the assessment of the product against the requirements of the Directive 1999 5 EC EMC EN 55022 and EN 55024 EN 61000 3 2 and EN 61000 3 3 Safety EN 60950 1 This product conforms to the following European directives 1999 5 EC 20090724 CE_Modem EMTA ...

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Page 19: ...2420 DOCSIS Residential Gateway EPC2420 DOCSIS Residential Gateway All features described in this guide are standard to these models of residential gateways unless otherwise noted For the purpose of this guide whenever a feature or option applies to only a specific model the model number is specified If a model number is not specified then the feature or option applies to both of the models Audien...

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Page 21: ...esidential gateway and the benefits it offers This chapter also lists the accessories and equipment that are provided with the residential gateway so you can verify that you received all of these items 1 Chapter 1 Introducing the DOCSIS Residential Gateway In This Chapter Introduction 2 What s In the Carton 3 Front Panel Description 4 Back Panel Description 5 ...

Page 22: ...ds along with PacketCable and EuroPacketCable specifications to deliver high end performance and reliability High performance broadband Internet connectivity to energize your online experience Two line embedded digital voice adapter for wired telephony service One 100 10BASE T Ethernet port to provide wired connectivity 802 11g Wireless Access Point Wi Fi Protected Setup WPS including a push butto...

Page 23: ...with power cord May not be provided with all products If any of these items are missing or damaged please contact your service provider for assistance Notes You need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communications Terminal DHCT or a set top converter or a TV to the same cable connection as your residential gatew...

Page 24: ...residential gateway 6 WLAN ON the wireless access point is operational BLINKING indicates that data is being transferred over the wireless connection OFF indicates that the wireless access point has been disabled by the user 7 WLAN SETUP OFF normal condition wireless setup is not active BLINKING indicates the user has activated wireless setup to add new wireless clients on the wireless network 8 L...

Page 25: ...al gateway off using this switch ensures that all AC power is removed from the unit and that it is consuming no energy 3 TELEPHONE 1 and 2 RJ 11 telephone ports connect to home telephone wiring to conventional telephones or fax machines Note The Telephone 2 is optional 4 ETHERNET One RJ 45 Ethernet port connects to the Ethernet port on your PC or your home network 5 REBOOT EMTA A momentary pressin...

Page 26: ... MAC address of the residential gateway 7 CABLE F connector connects to an active cable signal from your service provider 8 WIRELESS SETUP Pressing this switch initiates the wireless setup feature which allows you to add new Wireless Protected Setup compliant WPS compliant clients to your home network ...

Page 27: ... how to properly install the residential gateway and to connect the residential gateway to a computer and other devices 2 Chapter 2 Installing the DOCSIS Residential Gateway In This Chapter Installation Preparations 8 Install the Residential Gateway 17 ...

Page 28: ...f the Internet devices on your system meet or exceed the following minimum hardware and software requirements Note You will also need an active cable input line and an Internet connection Minimum System Requirements for a PC A PC with a Pentium MMX 133 processor or greater 32 MB of RAM Web browsing software CD ROM drive Minimum System Requirements for a Macintosh MAC OS 7 5 or later 32 MB of RAM M...

Page 29: ...lculated With telephone devices that are not labeled each device should be connected and the ring signal should be tested before adding more devices If too many telephone devices are attached and the ring signal can no longer be heard telephone devices should be removed until the ring signal works properly Telephones fax machines and other telephone devices should use the center 2 pins of the RJ 1...

Page 30: ... will set up your account and become your Internet Service Provider ISP Internet access enables you to send and receive e mail access the World Wide Web and receive other Internet services You will need to give your service provider information about the residential gateway in order to use the high speed internet feature that this product offers Refer to Information Your Service Provider Needs on ...

Page 31: ...ic characters preceded by MTA MAC The following illustration shows a sample bar code label the image may vary from the label on the actual product Write down these numbers in the spaces provided Serial Number _______________________ CM MAC MAC Address ________________________ MTA MAC Address ________________________ I Want to Use the Residential Gateway for Telephone Service If your residential ga...

Page 32: ...on to eliminate the need for an additional RF coaxial outlet Choose a location that is relatively protected from accidental disturbance or harm such as a closet basement or other protected area Choose a location so that there is plenty of room to guide the cables away from the residential gateway without straining or crimping them Airflow around the residential gateway should not be restricted Cho...

Page 33: ...endations Ensure that the mounting location is free of obstructions on all sides and the cables should be able to easily reach the residential gateway without strain Leave sufficient clearance between the bottom of the residential gateway and any flooring or shelving underneath to allow access to cabling Allow enough slack in all cables so that the residential gateway can be removed for any requir...

Page 34: ...Chapter 2 Installing the DOCSIS Residential Gateway 14 4021194 Rev A Position the Residential Gateway Use the following illustration to guide you in positioning the residential gateway on the wall ...

Page 35: ... and Dimensions of the Wall Mounting Slots The following illustration shows the location and dimensions of the wall mounting slots on the bottom of the residential gateway Use this illustration as a guide for mounting the residential gateway to the wall ...

Page 36: ...e mounting screws into the anchor bolts leave a gap of about 1 4 inch between the screw head and the wall Then go to step 4 3 Install the mounting screws into the wall leave a gap of about 1 4 inch between the screw head and the wall Then go to step 4 4 Verify that no cables or wires are connected to the residential gateway 5 Lift the residential gateway into position Slip the large end of both mo...

Page 37: ...l gateway for various services Although your model may not support all of the services pictured you can determine which services your model supports by referring to the Benefits and Features list in Introduction on page 2 If your residential gateway to supports high speed Internet service you can share that Internet connection with other Internet devices in your home or office Sharing one connecti...

Page 38: ...ted wiring including Ethernet wiring telephone wiring and coax cable Telephone wiring and connections must be properly insulated to prevent electrical shock Telephone connections to an installed home telephone wiring network must be done by a qualified installer The cable telephone service provider may offer professional installation and connection to the home telephone wiring network A fee may be...

Page 39: ... gateway The telephone ports are light gray and are labeled 1 2 and 2 or 1 and 2 depending on the region of the world the residential gateway is used Notes Make sure to connect your telephone service to the correct RJ 11 port For single line telephone service connect to port 1 2 or 1 In North America residential gateways have multi line capability on the RJ 11 telephone port labeled 1 2 Line 1 is ...

Page 40: ...diate Internet access as soon as the residential gateway is online Note If your PC does not have Internet access refer to How Do I Configure TCP IP Protocol on page 104 for information on how to configure your PC for TCP IP For Internet devices other than PCs refer to the DHCP or IP Address configuration section of the User Guide or Operations Manual for those devices ...

Page 41: ...ples of the WebWizard pages shown here are for illustration purposes only and may differ from the WebWizard pages shown on your residential gateway The pages shown in this guide also represent the default values for the residential gateway Important If you are not familiar with the network configuration procedures detailed in this chapter contact your service provider before attempting to change a...

Page 42: ... configured your computer properly use the following procedure to log in to the residential gateway as an administrator Accessing the Residential Gateway You must access the WebWizard in order to configure the residential gateway To gain access to the WebWizard use the web browser on the PC attached to the gateway and complete the following steps 1 Open the web browser on your PC 2 Type the follow...

Page 43: ...Serial Number A unique sequential series of alphanumeric characters provided to every modem during manufacturing Cable Modem MAC Address A unique alphanumeric address for the cable modem coaxial interface which is used to connect to the cable modem termination system CMTS at the headend A media access control MAC address is a hardware address that uniquely identifies each node of a network Hardwar...

Page 44: ... usParametersAcquired rangingComplete ipComplete todEstablished securityEstablished psrsmTransferComplete registrationComplete operational accessDenied Vendor The name of the manufacturer Boot Revision Identifies the boot revision code version Software File Name and Revisions Section Field Name Description Firmware Name Identifies the name of the firmware Software Revision Identifies the revision ...

Page 45: ...ens Enter your password then click OK to continue to the Setup page First Time Users The gateway ships from the factory without a factory assigned or default password Leave the user name and the password fields blank Then click OK to be directed to the Password Settings page Note You will be prompted to set up a password We highly recommend that you set up a password to prevent unauthorized access...

Page 46: ...in these sections to access the WebWizard page for that selection A description of the selections available in each section follows next Basic Settings The following table provides a description of the pages available from within the Basic Settings section of the Setup page Field Name Description Password Settings Use this link to set or modify your password settings Set Time Use this link to enab...

Page 47: ...e this link to configure IP address filters These filters prevent designated IP addresses from accessing the Internet MAC Address Filtering Use this link to configure MAC address filters These filters prevent designated MAC addresses from accessing the Internet Port Filtering Use this link to configure transmission control protocol TCP and user datagram protocol UDP port filters These filters prev...

Page 48: ...te configure and control Virtual Private Network VPN protocols and manage Internet Protocol Security IPsec VPN tunnels Firewall The following table provides a description of the pages available from within the Firewall section of the Setup page Field Name Description Options Use this link to configure web page filtering and firewall protection Event Logging Use this link to access the firewall eve...

Page 49: ...entication and data encryption Using encryption and authentication prevents unauthorized access to your wireless devices Advanced Use this link to configure your WAP data rates and wireless fidelity Wi Fi thresholds Access Control Use this link to configure the WAP to restrict access to only selected wireless client devices Authorized clients are selected by MAC address Use this link to select Ope...

Page 50: ...Settings section of the Setup page to access the Password Settings page Notes Your gateway modem comes from the factory with no password enabled We highly recommend that you set up a user password to prevent unauthorized users from modifying the settings of your network If you do choose to set up a password use a password that you can easily remember Do not forget your password Setup Basic Setting...

Page 51: ...ate that you have successfully set your password 3 Click on the Setup tab to proceed with setting up your gateway The User Name and Password dialogue box appears as shown below 4 Enter your password then click LOGIN to continue to the main Setup page Note If you set a password on subsequent access to the Setup pages a screen similar to the following appears Do not forget your password Write your p...

Page 52: ...ngs Enable Disable Time Synchronization by Network Time Protocol The following illustration is the initial view of the Basic Settings Enable Disable time synchronization by Network Time protocol page Setup Basic Settings Enable Disable Time Synchronization by Network Time Protocol Page Description The following table provides a description of the fields within the Basic Settings Enable Disable tim...

Page 53: ...he list as required When using Network Time Protocol multiple time servers can be specified for the gateway to query for time of day The gateway will sequentially step through the listed time servers until it acquires the current time There are three well known public time servers entered as default servers Function Keys Key Description Apply Saves all additions edits and changes Add Server Allows...

Page 54: ...ns contact your service provider before you attempt to change any of the residential gateway default network configuration settings Click Network Configuration in the Basic Settings section of the Setup page to access the Setup Basic Settings Network Configuration page Setup Basic Settings Network Configuration The following illustration is an example of the Setup Basic Settings Network Configurat...

Page 55: ...ernet Subnet Mask Displays the subnet mask for your WAN port This address is automatically assigned to your WAN port by your ISP except when a static IP address is set up as described later in this table Gateway IP Displays a Gateway IP address for your WAN port This address is automatically assigned to your WAN port by your ISP except when a static IP address is set up as described later in this ...

Page 56: ...you to enter into this field Secondary DNS static IP only Manual entry is required Your ISP will provide the information for you to enter into this field MTU Size Sets the size of the maximum transmission unit MTU for the network interface The default value is 0 zero Important Do not change this value unless you are an experienced user Function Keys The following function keys appear on the Setup ...

Page 57: ...e IP management procedures detailed in this section contact your service provider before you attempt to change any of the residential gateway default IP management settings Click LAN IP Address Management in the Basic Settings section of the Setup page to access the Setup Basic Settings IP Management page Setup Basic Settings IP Management Page Example The following illustration is an example of t...

Page 58: ...to the Private LAN Notes The Factory Default is 245 The maximum number of devices is 253 This is the combined total of addresses reserved for static IP addresses for example the sum of the IP addresses between 2 and the value entered in the Starting Local Address field and the value entered in the Number of CPEs field The sum of the value entered in the Starting Local Address field and the value e...

Page 59: ... of the IP addresses to be used by your gateway s DHCP server when issuing IP addresses to devices that are connected to your local network Reserving IP addresses is useful in making sure that there are no IP address conflicts on the network for example two devices using the same IP address Another example when using DMZ Host the IP address for the DMZ Host should always have the same IP address N...

Page 60: ...e PC or device for example a printer for which you want to reserve a specific IP address on the network Assign to IP The IP address you assign to the PC or device for which you want to reserve a specific IP address on the network Only MAC addresses within the range of the gateway s DHCP address pool can be reserved with this feature Note The factory configuration of your gateway sets aside IP addr...

Page 61: ...illustration is an example of the Restart Cable Modem page Saving Your Configuration to a PC Use the Setup Basic Settings Save RG Configuration to Local PC page to save your current cable modem RG configuration to the hard drive on your PC or to a floppy disk You will then be able to restore the RG configuration if necessary Note If you are not familiar with the procedures detailed in this section...

Page 62: ...nd filename of the backup configuration appears in the File Name field Then click Download to restore your configuration file A Download Success message appears when the restore is complete Configure Dynamic DNS Use the Setup Advanced Settings Dynamic DNS page to configure the Dynamic Domain Name Service DDNS This service provides the residential gateway that has a variable and frequently changing...

Page 63: ...ice Provides option to disable or activate the DDNS feature Disable Select this option to disable this feature www DynDNS org Select this option to set up service with a DDNS service provider You will need to record the user name password and host name you create when you set up the DDNS service User Name Manually enter the user name you created when you signed up for DDNS service Password Manuall...

Page 64: ...d IP address of your Residential Gateway The device will advise the DDNS service of your current WAN Internet IP address whenever the address changes Status Displays the status of the DDNS service connection Function Keys Key Description Apply Saves the values you enter into the fields without closing the screen ...

Page 65: ... contact your service provider before you attempt to change any of the residential gateway default advanced options settings Click Options in the Advanced Settings section of the Setup page to access the Setup Advanced Settings Options page SetupAdvanced Settings Options Page The following illustration is an example of the Setup Advanced Settings Options page Setup Advanced Settings Options Page D...

Page 66: ...the Remote Config Management box on the Setup Advanced Settings Options page To access your gateway from a remote location you must also know the WAN IP address of the gateway To find the WAN IP address go to the Network Configuration page under Basic Settings You will find the gateway s WAN IP address list on this page Enter the WAN IP address of your gateway into the address field of any web bro...

Page 67: ... change any of the residential gateway default advanced IP filtering settings Click IP Address Filtering in the Advanced Settings section of the Setup page to access the Setup Advanced Settings IP Filtering page Setup Advanced Settings IP Filtering Page The following illustration is an example of the Setup Advanced Settings IP Filtering page Setup Advanced Settings IP Filtering Page Description Us...

Page 68: ...nding outgoing TCP UDP traffic to the WAN using their MAC address Note If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default advanced MAC filtering settings Click MAC Address Filtering in the Advanced Settings section of the Setup page to access the Setup Advanced Settings MAC Fi...

Page 69: ...enu Field Name Description Block Listed Default Select Block to deny Internet access to the MAC addresses of the devices you list in the table All other MAC addresses will be allowed Internet access Pass Select Pass to allow Internet access only to the MAC addresses of the devices you list in the table Any MAC addresses not listed in the table will be denied Internet access Function Keys The follo...

Page 70: ...te If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default advanced port filtering settings Click Port Filtering in the Advanced Settings section of the Setup page to access the Setup Advanced Settings Port Filtering page Setup Advanced Settings Port Filtering Page The following il...

Page 71: ...ixed private LAN IP address for the destination device Note If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default advanced port forwarding settings Click Port Forwarding in the Advanced Settings section of the Setup page to access the Setup Advanced Settings Port Forwarding page ...

Page 72: ...ort Triggers Use the Setup Advanced Settings Port Triggers page to configure TCP UDP port triggers Port triggering is similar to port forwarding but is dynamic In other words the system does not hold the ports open indefinitely For example when the residential gateway detects outgoing data on a specific IP port number set in the Trigger Range the resulting ports set in the Target Range will open f...

Page 73: ...nfigure the Microsoft X Box Online Live for Internet gaming Note For most widely used applications including Microsoft X Box Online Live the built in firewall automatically maps and opens ports required for that application while the application is in use 1 In the first row enter 88 in both Start Port and End Port fields 2 In the same row select UDP from the drop down list in the Protocol field an...

Page 74: ...ced Settings DMZ Host page Setup Advanced Settings DMZ Host Page The following illustration is an example of the Setup Advanced Settings DMZ Host page Setup Advanced Settings DMZ Host Page Description Use this link to place a Private LAN IP device for example an FTP Mail or web server directly on the Internet bypassing the firewall You set the server with a fixed IP address as a DMZ Host by enteri...

Page 75: ... to using a private dedicated leased line for a private network Using industry standard encryption and authentication techniques an Internet Protocol Security IPsec VPN creates a secure connection that operates as if you were directly connected to your local network For example a VPN allows users to sit at home and connect to his her employer s corporate network and receive an IP address in their ...

Page 76: ...llowing illustration is an example of a blank Setup Advanced Settings VPN Termination Status page No VPN tunnels are configured Setup Advanced Settings VPN Termination Status Page with VPN Tunnel Configured The following illustration is an example of the Setup Advanced Settings VPN Termination Status page with a VPN tunnel configured ...

Page 77: ...nected Control Displays one of the following three keys based on the current tunnel enable and connection state Enable Connect Endpoint disabled Configure Displays Edit or Delete keys used for settings management Add New Tunnel Allows you to create a new tunnel configuration When you click Add New Tunnel the VPN Setup page opens Event Log Allows you to access the Event Log page The Event Log page ...

Page 78: ...eway 58 4021194 Rev A Creating and Configuring IPsec VPN Tunnels To create and configure IPsec VPN tunnels click Add New Tunnel on the VPN Termination Status page The VPN Setup page opens The following illustration is an example of the VPN Setup page ...

Page 79: ... after the tunnel is named and configured Click Apply to activate the selected setting Enabled or Disabled Function Keys The following table describes the function keys associated with the Tunnel section of the VPN Setup page Key Description Delete Tunnel Allows you to delete a tunnel Add New Tunnel Allows you to create a heading for the tunnel settings that you can select using the Tunnel drop do...

Page 80: ...ing IP addresses Identity type Allows you to select the local Identity type from one of the following options WAN IP address of the router default User specified IP address Fully qualified domain name FQDN Email address This is the identity that the far endpoint will use for identification of the VPN termination point The remote VPN endpoint on the other end of the tunnel should match these settin...

Page 81: ...t For single IP address enter only the specific IP address For IP address range enter the starting and ending IP addresses Mask Allows you to enter Mask information based on the selected Address group type as follows For IP subnet enter the subnet mask For single IP address enter only the specific IP address in the Subnet field Leave this field blank For IP address range enter the starting IP and ...

Page 82: ...s Allows you to enter either the IP address or the FQDN of the remote endpoint depending on what Network Address type you selected IPsec Settings With VPN tunnels there are two phases of Security Association SA Phase 1 creates an Internet Key Exchange IKE SA When Phase 1 is complete Phase 2 creates one or more IPsec SAs that are then used to key IPsec sessions Field Description Pre shared key Allo...

Page 83: ...use it is more secure Phase 1 SA lifetime Allows you to enter the number of seconds for an individual rotating key to last until a re key negotiation between each endpoint occurs Smaller lifetimes are generally more secure since it would give a hacker a smaller amount of time to try to crack the key However key negotiation does take up bandwidth so network throughput is sacrificed with small lifet...

Page 84: ...d of the VPN tunnel uses the same method Note SHA is recommended because it is more secure Phase 2 SA lifetime Allows you to enter the number of seconds for an individual rotating key to last until a re key negotiation between each endpoint occurs Smaller lifetimes are generally more secure since it would give a hacker a smaller amount of time to try to crack the key However key negotiation does t...

Page 85: ...vanced Settings Save Configuration to Server Page The following illustration is an example of the Setup Advanced Settings Save Configuration to Server page Setup Advanced Settings Save Configuration to Server Page Description The following table describes the fields available on the Setup Advanced Settings Save Configuration to Server page Field Name Description Configuration file name The name of...

Page 86: ... the function keys available on the Setup Advanced Settings Save Configuration to Server page Key Description Get configuration file now Click to retrieve file used to store the gateway s settings Save configuration file now Click to save the gateway s settings Apply Click to save changes without closing the page ...

Page 87: ...ction This page allows you to enable various firewall protection filters Note If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default firewall options settings Click Options in the Firewall section of the Setup page to access the Setup Firewall Options page Setup Firewall Options P...

Page 88: ...is feature helps to protect the devices in your private network from irritating or malicious ActiveX controls that are sent unsolicited to devices in your private network from the Internet These ActiveX controls run automatically when they are received by a PC Filter Popup Windows Enables disables popup windows Some commonly used applications employ popup windows as part of the application If you ...

Page 89: ... Firewall section of the Setup page to access the Setup Firewall Event Logging page Setup Firewall Event Logging Page The following illustration is an example of the Setup Firewall Event Logging page Setup Firewall Event Logging Page Description The Setup Firewall Event Logging page shows events captured by the firewall The log displays the following items Description of the event Number of events...

Page 90: ...s firewall Count Displays the number of times the event has been detected Last Occurrence Displays the time the last occurrence of this event was detected Target Displays the IP address of the device in your private local network to which the event was directed along with the IP port number targeted by the event Source Displays the IP address of the Internet based source of the event along with th...

Page 91: ...d to add or delete the individuals who are authorized to set parental controls Note If you are not familiar with the settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default parental control settings Click User Setup in the Parental Control section of the Setup page to access the Setup Parental Control User Setup page Setup...

Page 92: ...using the drop down menu to edit a user profile The drop down menu allows you to recall the profile to be edited User names and passwords are case sensitive Make sure to check the Enable box to activate the user profile If a profile is not active that user will not have any access to the Internet To remove a user profile use the drop down menu to select the user to be removed and click the Remove ...

Page 93: ...nline If the inactivity timer is triggered the user session will be closed automatically In order to regain Internet access the user must log in again with their user name and password Note Set the Inactivity time value to 0 zero to prevent timeout due to inactivity Available Rules Lists available rules Apply a rule by selecting it from the list and adding it to the current user profile Note This ...

Page 94: ... If you are not familiar with the settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default parental control settings Click Basic Rules in the Parental Control section of the Setup page to access the Setup Parental Control Basic Setup page Setup Parental Control Basic Setup Page The following illustration is an example of th...

Page 95: ...r settings This setting will allow you to assign No Rule status to users who are not subject to content related access restrictions Rule Settings Allows you to edit a content rule by using the drop down menu to recall the rule to be edited To remove a user profile use the drop down menu to select the rule to be removed and click on the Remove Rule button Keyword List Allows you to create a list of...

Page 96: ... contained in the URLs used to access those Internet sites Domain blocking allows you to restrict access to websites based on the site s domain name The domain name is the portion of the URL that precedes the familiar COM ORG or GOV extension Keyword blocking allows you to block access to Internet sites based on a Keyword or text string being present anywhere in the URL not just in the domain name...

Page 97: ...me of Day Rules in the Parental Control section of the Setup page to access the Parental Control Time of Day Access Filter page Setup Parental Control Time of Day Access Filter Page The following illustration is an example of the Setup Parental Control Time of Day Access Filter page Note The residential gateway uses the network time of day clock that is managed by your data service provider The ti...

Page 98: ...Time of Day filter list Apply Saves all additions edits and changes Configure Parental Control Event Reporting Use the Setup Parental Control Event Log page to view events captured by the parental control event reporting feature Note If you are not familiar with the settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default p...

Page 99: ...allows you to track by user any attempts made by that user to access Internet sites that are restricted Field Name Description Last Occurrence Displays the time of the most recent attempt to access a restricted Internet site Target Displays the URL of the restricted site User Displays the user who attempted a restricted site Source Displays the IP address of the PC that was used when attempting to...

Page 100: ...access point WAP parameters including SSID and channel number Note If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default wireless basic settings Click Basic in the Wireless section of the Setup page to access the Setup Wireless Basic page Setup Wireless Basic Page The following i...

Page 101: ...SSID to one that is unique to your wireless network Basic Service Set Identifier BSSID The MAC address of the wireless access point Network Type Allows you to select Open or Closed for your network type Country Allows you to select the country in which you are using your access point New Channel 1 11 Allows setting a communications channel for your access point Note Wireless networking channels ov...

Page 102: ...with a basic level of wireless network security To gain initial access to your wireless network select WPA security on your computer s wireless adapter and enter the WPA key to match the key setup in your gateway The factory default WPA key in the gateway is the serial number of the device You can continue to use this factory default key However to maximize your wireless security it is highly reco...

Page 103: ...ction describes the section headings and fields descriptions of the Setup Wireless Security page Note If you are not familiar with the settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default wireless security settings If you make changes in the Setup Wireless Security page click Apply to save your wireless security setting...

Page 104: ...access to your wireless network to only authorized computers or users Authentication does not protect the data you send over the wireless network connection You must enable encryption to protect data that is transmitted over your wireless network WPA WPA2 Encryption Allows you to select a WPA WPA2 security method The factory default security is WPA PSK TKIP Temporal Key Integrity Protocol data enc...

Page 105: ...Wireless Security page Important As a good security practice it is highly recommended that you change the default PassPhrase to one that is unique to your network Your PassPhrase should be a strong PassPhrase or pre shared key to prevent unauthorized wireless access to your local network A strong PassPhrase is one that uses a mix of numbers and text characters and is at least 12 characters long an...

Page 106: ... is configured to have no authentication 128 bit static key data encryption is automatically selected when 802 1x network authentication is enabled Notes Static key authentication uses one of the four encryption keys as defined below to encrypt your data You must manually change keys The keys do not change or rotate automatically as they do with TKIP 64 bit and 40 bit encryption are two different ...

Page 107: ... You will need these Key values when you set up your client wireless adapter The Key values in each wireless network device must match Network Keys 1 through 4 128 bit keys Select these keys for use with Encryption Mode set to 128 bit encryption Enter 13 byte values for a Key You do not have to set all four Keys Usually only one is needed for a home network Each value is represented in hexadecimal...

Page 108: ...unicate with the network Although not required for WEP operation use of a PassPhrase can simplify the configuration and setup of each of your client wireless adapters Using a PassPhrase eliminates the need to manual enter lengthy encryption keys and reduces the chance of error associated with entering entry of large numbers Important Click Generate WEP Keys when complete Wi Fi Protected Setup WPS ...

Page 109: ...d The same key will be entered into all four key locations Apply Saves all additions edits and changes for the associated section Start WPS Starts WPS after you select your WPS Method Generate PIN Code Automatically generates a PIN code Configuring Wireless Data Rates and Wi Fi Thresholds Use the Setup Wireless Advanced page to configure your WAP data rates and wireless fidelity Wi Fi thresholds N...

Page 110: ...descriptions of the Setup Wireless Advanced page Note If you make changes in the Setup Wireless Advanced page click Apply to apply and save your wireless advanced settings Field Name Description 54g Network Mode Allows you to optimize the performance of your wireless network using one of the following options 54g Only The wireless access point will only accept 802 11g wireless clients 54g Performa...

Page 111: ...100 factory default 75 50 and 25 Beacon Interval Displays the time interval that the WAP uses to announce itself to remote devices The Beacon Interval should be left at 100ms for compliance with most client cards The Beacon Interval specifies how often packets are sent by the Access Point AP to synchronize a wireless network and its clients DTIM Interval Displays the time interval between Broadcas...

Page 112: ...d unicast frame that is longer than the RTS threshold before discarding the frame The factory default is 4 Configuring WirelessAccess PointAccess Control Use the Setup Wireless Access Control page to configure your configure your wireless access point access control Note If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to ...

Page 113: ...sable or enable the network to access by wireless clients When ON is selected the access point does not broadcast the SSID The client device must be configured manually with the SSID and the MAC address of the access point in order to access with wireless network Access List Displays the MAC address of the clients that are subject to wireless access control Connected Clients Displays the Host Name...

Page 114: ...ttempt to change any of the wireless home gateway default wireless advanced settings Click Bridging in the Wireless section of the Setup page to access the Setup Wireless Bridging page Setup Wireless Access Control Page Example The following illustration is an example of the Setup Wireless Bridging page Setup Wireless Bridging Page Description The Setup Wireless Bridging page allows you to Enable ...

Page 115: ...ors when the residential gateway is first powered up during normal operations and in special conditions 4 Chapter 4 Operation of Front Panel Indicators In This Chapter Initial Power Up Calibration and Registration AC Power applied 96 Normal Operations AC Power Applied 98 Special Conditions 99 ...

Page 116: ...age 98 Front Panel LED Status Indicators During Initial Power Up Calibration and Registration Part 1 High Speed Data Registration Step 1 2 3 4 5 6 Front Panel Indicator Self Test Downstream Scan Downstream Signal Lock Ranging Requesting IP Address Request High Speed Data Provisioning File 1 POWER On On On On On On 2 DS On Blinking On On On On 3 US On Off Off Blinking On On 4 ON LINE On Off Off Off...

Page 117: ...oice Service Telephone Registration Complete 1 POWER On On On On On 2 DS On On On On On 3 US On On On On On 4 ON LINE On On On On On 5 PC On On On On On 6 WLAN On or Blinking On or Blinking On or Blinking On or Blinking On or Blinking 7 WLANSETU P Off or Blinking Off or Blinking Off or Blinking Off or Blinking Off or Blinking 8 LINE1 Off Blinking Off Blinking On 9 LINE2 Off Off Blinking Blinking O...

Page 118: ... single device is connected to the Ethernet port and no data is being sent to or from the residential gateway Blinks When only one Ethernet device is connected and data is being transferred between the consumer premise equipment CPE and the wireless home gateway Off When no devices are connected to the Ethernet ports 7 WLANSETUP Off When wireless setup is not active normal condition Blinks When th...

Page 119: ...ns to show when you have been denied network access Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied 1 POWER Slow Blinking once per second 2 DS Slow Blinking once per second 3 US Slow Blinking once per second 4 ON LINE Slow Blinking once per second 5 PC On or Blinking 6 WLAN4 On or Blinking 7 WLANSETUP Off 8 LINE1 Off 9 LINE2 Off ...

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Page 121: ...e residential gateway is installed and provides possible solutions and tips for improved performance of the residential gateway 5 Chapter 5 Troubleshooting the DOCSIS Residential Gateway In This Chapter Frequently Asked Questions 102 Common Troubleshooting Issues 108 Tips for Improved Performance 110 ...

Page 122: ... your local PC or office supply retailer If your residential gateway has a USB port another user at your location can simultaneously connect to the USB port on the residential gateway Contact your service provider for further assistance How Does the Residential Gateway Connect to My Computer The residential gateway connects to the USB port if your residential gateway has a USB port or to the 1000 ...

Page 123: ...s the Internet contact your service provider for further assistance Renewing the IP Address on Macintosh Systems 1 Close all open programs 2 Open your Preferences folder 3 Drag the tcp ip preferences file to the Trash 4 Close all open windows and empty the Trash 5 Restart your computer 6 As your computer starts simultaneously press and hold down the Command Apple Option P and R keys on your keyboa...

Page 124: ...P IP or Transmission Control Protocol Internet Protocol is the basic communication language or protocol used to connect computers on the Internet It is also used in a private network such as your home network to transmit data TCP IP must be appropriately configured on your PC or Macintosh computer in order for you to surf the Internet or communicate with other hosts in your private network How Do ...

Page 125: ...XP Systems 1 Click Start and depending on your Start menu setup choose one of the following options If you are using the Windows XP Default Start Menu select Connect to choose Show all connections and then go to step 2 If you are using the Windows XP Classic Start Menu select Settings choose Network Connections click Local Area Connection and then go to step 3 2 Double click the Local Area Connect...

Page 126: ...completed this procedure If no you must power off your Macintosh 8 With the power off simultaneously press and hold down the Command Apple Option P and R keys on your keyboard Keeping those keys pressed down power on your Macintosh but do not release these keys until you hear the Apple chime at least three times then release the keys and let the computer restart 9 When your computer fully reboots ...

Page 127: ...mber of telephone devices connected to each RJ 11 port is limited by the total Ringing Load of the telephone devices that are connected Many telephone devices are marked with a Ringer Equivalent Number REN Each telephone port on the residential gateway can support up to a 5 REN load The sum of the REN load on all of the telephone devices attached to each port must not exceed 5 REN What if I Don t ...

Page 128: ...u purchase and install an Ethernet card follow the installation instructions very carefully Verify the status of the front panel status indicator lights The Residential Gateway does not register an Ethernet connection after connecting to a hub If you are connecting multiple PCs to the residential gateway you should first connect the residential gateway to the uplink port of the hub using the corre...

Page 129: ...ent telephone set and listen to hear dial tone There may be a problem with your home telephone wiring Use a telephone and connect directly to the same RJ 11 port on the back of the unit If the dial tone is working here but does not work at other locations in the home a professional may need to diagnose and repair a problem with your telephone wiring Verify that the telephone company has removed th...

Page 130: ...ed Verify that your cable service is active and that it supports two way service Verify that all cables are properly connected and that you are using the correct cables If you are using the Ethernet connection verify that your TCP IP is properly installed and configured Verify that you have called your service provider and given them the serial number and MAC address of your residential gateway If...

Page 131: ...4021194 Rev A 111 Introduction This chapter provides contact information to obtain product support 6 Chapter 6 Customer Information In This Chapter Customer Support 112 ...

Page 132: ...band Delivery System products only call Toll free 1 866 787 3866 Local 770 236 2200 Fax 770 236 2488 For all products other than Digital Broadband Delivery System call Toll free 1 800 722 2009 Local 678 277 1120 Fax 770 236 2306 Customer Service Toll free 1 800 722 2009 Local 678 277 1120 Fax 770 236 5477 The United Kingdom and Europe Europe European Technical Assistance Center EuTAC Belgium Produ...

Page 133: ...Support 4021194 Rev A 113 Australia Australia Sydney Technical Support Telephone 011 61 2 8446 5374 Fax 011 61 2 8446 8015 Japan Japan Tokyo Technical Support Telephone 011 81 3 5322 2067 Fax 011 81 3 5322 1311 ...

Page 134: ......

Page 135: ...avior 96 98 99 described 4 operation of 95 installation professional 102 installation requirements for Ethernet connection 8 for telephone service 9 11 minimum system requirements 8 10 ventilation vi Internet how to access 102 service 106 surfing while watching TV 106 unable to access 103 IP address filters 47 IP address renewing 103 L LAN IP ad 35 LEDs 4 96 98 99 location selecting vi 12 M MAC ad...

Page 136: ...ws 2000 105 configuring for Windows XP 105 definition of 104 telephone equipment vii requirements 9 service 107 109 time synchronization 32 troubleshooting 101 U UDP port filtering 50 unpacking 3 USB 3 102 V ventilation requirements vi Voice settings LEDs 4 96 98 99 VPN Termination settings 55 VPN Tunnel settings 58 W wall mounting instructions 16 slots 15 WebWizard logging in 22 overview 22 passw...

Page 137: ......

Page 138: ... trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2010 Cisco Systems Inc All rights reserved May 2010 Printed in United States of America Part Number 4021194 Rev A ...

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