WAN Card Slot Network Module Configuration Note 21
Obtaining Service and Support
Obtaining Service and Support
For service and support for a product purchased from a reseller, contact the reseller. Resellers offer
a wide variety of Cisco service and support programs, which are described in the section “Service
and Support” in the information packet that shipped with your chassis.
Note
If you purchased your product from a reseller, you can access Cisco Connection Online
(CCO) as a guest. CCO is Cisco Systems’ primary, real-time support channel. Your reseller offers
programs that include direct access to CCO’s services.
For service and support for a product purchased directly from Cisco, use CCO.
Cisco Connection Online
CCO is Cisco Systems’ primary, real-time support channel. SMARTnet customers and partners can
self-register on CCO to obtain additional content and services.
Note
If you purchased your product from a reseller, you can access CCO as a guest. Your reseller
offers programs that include direct access to CCO’s services.
Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added
services to Cisco’s customers and business partners. CCO services include product information,
software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures,
descriptions of service offerings, and download access to public and authorized files.
CCO serves a wide variety of users through two interfaces that are updated and enhanced
simultaneously—a character-based version and a multimedia version that resides on the World Wide
Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet
e-mail, and is excellent for quick access to information over lower bandwidths. The WWW version
of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well
as hyperlinks to related information.
You can access CCO in the following ways:
•
WWW: http://www.cisco.com.
•
WWW: http://www-europe.cisco.com.
•
WWW: http://www-china.cisco.com.
•
Telnet: cco.cisco.com.
•
Modem: From North America, 408 526-8070; from Europe, 33 1 64 46 40 82. Use the
following terminal settings: VT100 emulation; databits: 8; parity: none; stop bits: 1; and baud
rates up to 14.4 kbps.
For a copy of CCO’s Frequently Asked Questions (FAQ), contact [email protected]. For
additional information, contact [email protected].
