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BWX 120 PCMCIA Modem User Guide

OL-16321-03

Chapter 15 Troubleshooting Using BWX Modem Diagnostics Tool

The Statistics Window

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Summary of Contents for BWX 120

Page 1: ...rters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 BWX 120 PCMCIA Modem User Guide August 1 2009 Text Part Number OL 16321 03 ...

Page 2: ...to one side or the other of the television or radio Move the equipment farther away from the television or radio Plug the equipment into an outlet that is on a different circuit from the television or radio That is make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses Modifications to this product not authorized by Cisco Systems In...

Page 3: ... E R 7 Physical Characteristics 7 2 C H A P T E R 8 BWX 120 PCMCIA Modem Features 8 1 C H A P T E R 9 Installing the BWX 120 PCMCIA Modem 9 1 C H A P T E R 10 Accessing the Internet 10 1 C H A P T E R 11 Removing the BWX 120 PCMCIA Modem 11 1 C H A P T E R 12 Indicator Light 12 1 C H A P T E R 13 Troubleshooting 13 1 C H A P T E R 14 Installing BWX Modem Diagnostics Tool 14 1 C H A P T E R 15 Trou...

Page 4: ...stics Window 15 9 The About Window 15 11 C H A P T E R 16 Manually Upgrading the BWX Modem Diagnostics Tool 16 1 C H A P T E R 17 Uninstalling The BWX Modem Diagnostics Tool Software 17 1 C H A P T E R 18 Care Maintenance 18 1 C H A P T E R 19 Upgrading the BWX 120 PCMCIA Modem Software 19 1 C H A P T E R 20 What Could go Wrong During the BWX 120 PCMCIA Modem Update 20 1 A P P E N D I X 21 BWX 120...

Page 5: ...ty 1 Follow all warnings and instructions that come with the equipment 2 Do not use the equipment while you are in a bathtub shower pool or spa Exposure of the equipment to water could cause severe electrical shock or serious damage to the equipment 3 Do not allow any type of liquid to come in contact with the equipment Unplug the equipment from the power source before cleaning Use a damp cloth fo...

Page 6: ...1 Safety Information 9 Do not use the equipment under the following conditions When the equipment has been exposed to water or moisture When the equipment has been damaged When the equipment does not operate properly or shows a distinct change in performance ...

Page 7: ...the user When in use the antenna should be pointed vertically upward When using the Desktop Antenna with the BWX 120 PCMCIA Modem a minimum distance of 20 centimeters 8 inches is required from the user or bystander This product conforms with the Australian Standard for Human Exposure to Radiation at a distance of 2 5 cm Closer contact such as touching the aerial will result in radiation in excess ...

Page 8: ...g the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Re orient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help ...

Page 9: ...ete broadband Internet access to residential and small or home office users without the necessity of professional hardware installation The BWX 120 PCMCIA Modem provides portable Internet service A computer with the BWX 120 PCMCIA Modem can be moved from room to room location to location or even city to city as long as there is coverage and appropriate reception in the area This manual will guide ...

Page 10: ...monitoring software the PC drivers and the BWX 120 PCMCIA Modem User s Guide The PC drivers are in two folders one for Windows Vista Operating Systems and one for Windows 2000 and Windows XP Operating Systems When you insert the modem per the installation instructions the PC will detect the new drivers and automatically select the correct one WinVista Drivers netnnpcc_vista inf netnnpcc_vista sys ...

Page 11: ... 3 4 GHz The frequency number appears on the BWX 120 PCMCIA Modem s label These are described in the table below Model Model Number Frequency Range Operating Band 2 3 GHz 2305 2360 BWX 120 PCMCIA Modem 2305 2360 MHz International Only 2 5 2 6 GHz 2 5 2 6 BWX 120 PCMCIA Modem 2500 2686 MHz EBS 3 4 GHz 3410 3525 BWX 120 PCMCIA Modem 3410 3525 MHz WLL 3 5 GHz 3475 3600 BWX 120 PCMCIA Modem 3475 3600 ...

Page 12: ... prior to upgrading the OS Otherwise the BWX 120 PCMCIA Modem will continue to operate but the BWX Modem Diagnostics Tool does not work See Chapter 17 Uninstalling The BWX Modem Diagnostics Tool Software in this Guide Windows 2000 Windows XP or Windows Vista 32bits It is assumed the latest Windows service pack is installed on the Operating System Note The BWX 120 PCMCIA Modem is not supported on M...

Page 13: ... Physical Characteristics The BWX 120 PCMCIA Modem fits into a standard Type II PCMCIA slot A 68 pin connector on the end of the modem connects it to the laptop Two inverted F antennas reside inside the BWX 120 PCMCIA Modem All models also have an external antenna ...

Page 14: ...03 Chapter 7 Physical Characteristics The image below is a picture of the external antenna in the upright position To raise the antenna to its upright position raise the antenna counterclockwise Do not turn the antenna beyond its upright position ...

Page 15: ...n Indicator light showing power on and synchronization with a Base Station OFDMA mode will meet IEEE 802 16e air interface standards Portable Works in Non Line of Sight NLOS conditions using Smart Beamforming technology Automated over the air software upgrades Optional accessory Desktop Antenna This item is no longer available ...

Page 16: ...the Modem close to the body such as on the lap is undesirable Note The screenshots shown in these instructions were taken from a laptop operating with Windows XP If you have a Windows 2000 or Vista operating system the screens you see may vary from the screens shown in the instructions Step Action Illustration Step 1 Insert the modem into the Type II modem slot on your computer Be sure to insert t...

Page 17: ...ppears Select No not this time and click Next The system responds with a window requesting a CD Step 5 Insert the CD that came with the modem in the CD ROM drive Select the Install the software automatically Recommended option and click Next The system responds by searching for a driver until the Hardware Installation window displays Step Action Illustration ...

Page 18: ...e Anyway to install the driver The system responds by copying files and displaying the Completing the Found New Hardware Wizard window Step 7 Click Finish to close the Wizard Step 8 On your Windows Desktop a message is displayed indicating that the new hardware is installed and ready to use Step Action Illustration ...

Page 19: ...The Web page used in the procedure is used for illustration purposes The actual Web page you see depends on your Internet browser settings To access the Internet Step Action Illustration Step 1 Ensure the light on the top of the modem is blinking This indicates that the modem is transmitting data and is ready for use Step 2 Double click the Internet Explorer icon on your desktop or click START All...

Page 20: ...tenna in the upright position while storing the PC in a computer case may damage the modem or the antenna To properly remove the BWX 120 PCMCIA Modem from your computer you must first stop the driver software If you do not stop the driver software first the following window may appear To safely remove the BWX 120 PCMCIA Modem click on the icon indicated in the following illustration Depending on y...

Page 21: ...the BWX 120 PCMCIA Modem s black encasement provides information about the BWX 120 PCMCIA Modem s operation When the light blinks the BWX 120 PCMCIA Modem is trying to synchronize with a Base Station BTS When the light is solid the BWX 120 PCMCIA Modem has acquired synchronization with a Base Station Indicator Light ...

Page 22: ... Modem driver software please review Minimum Computing Requirements and BWX 120 PCMCIA Modem PC Troubleshooting Ensure your computer meets those requirements Also review the installation procedures and ensure all steps were completed properly If you are still experiencing difficulties troubleshoot using the BWX Modem Diagnostics Tool monitoring software or contact your Service Provider ...

Page 23: ...pen your Control Panel Double click on the Users and Passwords symbol You should see Administrator under the Users tab Note The screenshots shown in the instructions were taken from a laptop with Windows XP If you have a Windows 2000 or Vista operating system the screens you see may vary from the screens shown in the instructions Step Action Illustration Step 1 Before installing the BWX Modem Diag...

Page 24: ... automatically attempt to match the language set on your PC under Regional Options The language selection affects how the BWX Modem Diagnostics Tool displays its screens If you receive an error message concerning the language click OK and the BWX Modem Diagnostics Tool defaults to English At this time the BWX Modem Diagnostics Tool supports three options 1 English U S 2 Español Spain and 3 Nederla...

Page 25: ... default installation folder provided by the software is shown in the illustration Step 8 Accept the default and click Next to continue The system responds with the Pre Installation Summary window Step 9 Review the contents for accuracy Click Next to continue The system responds with the Introduction window Step 10 Follow the instructions on the Introduction window and click Install The system res...

Page 26: ...ough 13 Otherwise Follow steps 10 through 13 to install it Step 12 Click Next to install WinPcap The system responds with the License Agreement window Step 13 Click I Agree The system responds by installing the software and displaying the Install Complete window Note You must agree to the License agreement to continue with the Install Step 14 Click Done to close the window Step Action Illustration...

Page 27: ...14 5 BWX 120 PCMCIA Modem User Guide OL 16321 03 Chapter 14 Installing BWX Modem Diagnostics Tool ...

Page 28: ... menu is to close the BWX Modem Diagnostics Tool Click Session Close to close the tool The View Menu The View menu is used to view the Connection Status and Configuration of the BWX Modem Diagnostics tool Please see The Connection Status Window and The Configuration Window in this manual for more information The Help Menu The Help menu appears on the top right corner of all the BWX Modem Diagnotic...

Page 29: ...e window option buttons Connection Status Configuration Trend Analysis Statistics and About Each of these windows provides unique capabilities The Connection Status Window The first button Connection Status corresponds to the default view The following sections describe the various parts of the Connection Status window The Modem ID In the Modem ID sub window the Modems ID appears as 00 04 6A _ _ _...

Page 30: ...th and Signal Quality Bars Signal Strength and Signal Quality are dynamic bar areas that indicate how well your Modem is receiving signals from the Base Station In particular the Signal Strength bar area graphically represents the strength of the synchronization signal your Modem is receiving from BTS The strength of the signal is represented by a group of colored bars The higher the pile of bars ...

Page 31: ...e an excellent signal or a CINR greater than 21 Orange lines indicate a good signal or a CINR greater than or equal to 13 but less than or equal to 21 Red lines indicate a weak signal or an CINR less than 13 How to Increase the Strength and Quality of the Signal To increase the strength and quality of the signal change the location of the PC in which the Modem is inserted Try moving it closer to a...

Page 32: ...ion Status window are four parameters These parameters are BTS ID Network ID Active SW Version and Standby SW Version The BTS ID indicates the BTS to which the Modem is currently synchronized The Network ID indicates the network in which the Modem is allowed to operate Active SW Version and Standby SW Version indicate the version number of the software currently loaded in the active side and stand...

Page 33: ... directed to do so by your Service Provider To access the Configuration window click Configuration If you must update your Modem s software contact your Service Provider to provide you with instructions At the bottom of the window is an Allow Customer Satisfaction Reporting check box This check box is used to enable local logging on your computer This log is useful for any technical support that m...

Page 34: ...ters that evolve over time With this window you can select up to three parameters to plot To view the Trend Analysis window click the Trend Analysis By selecting one or more up to 4 parameters and then clicking on the Plot Graph button the following window appears This window displays the value of the selected parameters over the last five minutes updated once every second The graphic scrolls from...

Page 35: ...d tab associated with the Trend Analysis icon By selecting one or more up to 4 parameters and then clicking on the Plot Graph button the following window appears This window displays the value of the selected parameters over the last five minutes updated once every second The graphic scrolls from right to left WiMAX Mode Stats tab WiMAX Mode Stats tab ...

Page 36: ...ow By clicking on the Show Diagram following window appears This window displays a diagrammatic representation of the selected metrics The Statistics Window The Statistics window lets you view the current value of selected parameters These values are updated as they change over time To view the Statistics window click Statistics ...

Page 37: ...15 10 BWX 120 PCMCIA Modem User Guide OL 16321 03 Chapter 15 Troubleshooting Using BWX Modem Diagnostics Tool The Statistics Window ...

Page 38: ...Window The About Window The About window provides vital information such as the version of the BWX Modem Diagnostics software currently installed on your computer It also provides a website address and telephone number where you can contact your Service Provider To view the About window click About WiMAX Mode WiMAX Mode ...

Page 39: ...at is connected to the Modem To upgrade the BWX Modem Diagnostics Tool Step Action Illustration Step 1 Open the BWX Modem Diagnostics Tool application by double clicking the Navini Diagnostics icon on your desktop The system responds by opening the BWX Modem Diagnostics Tool Step 2 Download the software update from a Web site or insert the CD that contains the software in your CD ROM drive Step 3 ...

Page 40: ...e the update is stored Step 5 Select the load and click Open Note The load will end with a bin extension i e lm060284 bin The 060284 in this example is the software version number of the load The system responds by displaying the path to the load in the File box Step 6 Click Start The system responds by displaying a progress indicator showing the status of the software update Step Action Illustrat...

Page 41: ... connection information Step 10 Ensure the software version in this case 060284 appears in the Active SW Version field This field is in the lower right of the Connection Status window The software version is displayed as 6 2 84 Step 11 Repeat steps 1 through 9 Step 12 Ensure the software version in this case 060284 appears in the Standby SW Version field The software version is displayed as 6 2 84...

Page 42: ...low Note If you are going to upgrade your PC Operating System after loading the BWX Modem Diagnostics Tool software you must first uninstall BWX Modem Diagnostics Tool prior to upgrading the OS Otherwise the BWX Modem Diagnostics Tool does not work Note The screenshots shown in these instructions were taken from a laptop with Windows XP If you have a Windows 2000 or Windows Vista operating system ...

Page 43: ...eft corner click on Start Programs NavDiag Uninstall The system responds with the Uninstaller window Step 2 Click Uninstall The system responds with the Uninstall Options window Step 3 Select the default Complete Uninstall and click Next The system responds with the Uninstall Complete window Note The Uninstall Navini Diagnostics screen indicates the application is uninstalled ...

Page 44: ...ll window Note If any files could not be removed proceed with step 6 otherwise the installation is complete Step 5 Manually delete the folder NavDiag under C Program Files path by right clicking the NavDiag folder and selecting Delete from the menu Step 6 Click Yes The system responds by deleting the NavDiag folder Step 7 End Step Action Illustration ...

Page 45: ...non conductible and a soft damp lint free cloth Do not use any chemicals or abrasives to clean the BWX 120 PCMCIA Modem Also use caution around the connection pins If there is a problem with the BWX 120 PCMCIA Modem do not attempt to repair it yourself Report the problem to your Service Provider Do not apply adhesive labels to the BWX 120 PCMCIA Modem This may cause the BWX 120 PCMCIA Modem to bec...

Page 46: ...oticeable service interruption Your Service Provider may provide a downloadable Web file or CD ROM with software that is installed on your PC and used to upgrade the BWX 120 PCMCIA Modem software This method is used only if the BWX 120 PCMCIA Modem was not inserted and on during the OTA upgrade process If you must upgrade your software using this method your Service Provider will give you instruct...

Page 47: ...ate 1 If you are using the correct BWX 120 PCMCIA Modem but you forgot to stop the BWX Modem Diagnostics Tool application before starting the execution of the upgrade procedure the following message displays Click Done to quit the application Stop the BWX Modem Diagnostics Tool and then execute the upgrade procedure again ...

Page 48: ...top this application and run the BWX Modem Diagnostics Tool to see which loads you currently have in the modem The procedure probably failed because the modem was already upgraded 3 If you get the Modem Not Found message the BWX 120 PCMCIA Modem is not properly inserted Click Done to stop this application insert the BWX 120 PCMCIA Modem then execute the upgrade procedure again ...

Page 49: ...ments and Settings navini Local Settings Temp I1197581883 Windows InstallerData Execute zip C Documents and Settings navini Local Settings Temp I1197581883 InstallerData Resource1 zip C Documents and Settings navini Local Settings Temp I1197581883 Windows InstallerData Resource1 zip C Documents and Settings navini Local Settings Temp I1197581883 InstallerData C Documents and Settings navini Local ...

Page 50: ... Inc java vendor url http java sun com java class version 49 0 java compiler null java home C Documents and Settings navini Local Settings Temp I1197581883 Windows resource jre java io tmpdir C DOCUME 1 navini LOCALS 1 Temp os name Windows XP os arch x86 os version 5 1 path separator file separator file encoding Cp1252 user name navini user home C Documents and Settings navini user dir C Documents...

Page 51: ...iag Status SUCCESSFUL Additional Notes NOTE Directory already existed Make Registry Entry Key HKEY_LOCAL_MACHINE SOFTWARE Navini Networks Value Name Value Data Status SUCCESSFUL Make Registry Entry Key HKEY_LOCAL_MACHINE SOFTWARE Navini Networks NavDiag Value Name Value Data Status SUCCESSFUL Make Registry Entry Key HKEY_LOCAL_MACHINE SOFTWARE Navini Networks NavDiag Value Name InstallDirectory Va...

Page 52: ...xe Status SUCCESSFUL Install File C Program Files NavDiag Uninstall Uninstall NavDiag lax Status SUCCESSFUL Install Directory C Program Files NavDiag Uninstall resource Status SUCCESSFUL Install File C Program Files NavDiag Uninstall resource iawin32 dll Status SUCCESSFUL Install File C Program Files NavDiag Uninstall resource remove exe Status SUCCESSFUL Make Registry Entry Key HKEY_LOCAL_MACHINE...

Page 53: ...Program Files NavDiag Navini Diagnostics exe Status SUCCESSFUL Install File C Program Files NavDiag Navini Diagnostics lax Status SUCCESSFUL Create LaunchAnywhere Navini Diagnostics exe Install All LaunchAnywhere Java Executable Components Status SUCCESSFUL Install Directory C Program Files NavDiag data Status SUCCESSFUL Additional Notes NOTE Directory already existed Install Directory C Program F...

Page 54: ...m Files NavDiag data doc Status SUCCESSFUL Install Directory C Program Files NavDiag jre Status SUCCESSFUL Additional Notes NOTE Directory already existed Install Directory C Program Files NavDiag jre bin Status SUCCESSFUL Additional Notes NOTE Directory already existed Install File C Program Files NavDiag jre bin win32com dll Status SUCCESSFUL Install Directory C Program Files NavDiag jre lib Sta...

Page 55: ...leshooting Results of Correct BWX Modem Diagnostics Tool Installation Install Directory C Documents and Settings navini Desktop Status SUCCESSFUL Additional Notes NOTE Directory already existed Create Shortcut C Documents and Settings navini Desktop Navini Diagnostics lnk Status SUCCESSFUL ...

Page 56: ... RETURN THE ENTIRE PRODUCT FOR A FULL REFUND YOUR RIGHT TO RETURN AND REFUND EXPIRES 30 DAYS AFTER PURCHASE FROM CISCO OR AN AUTHORIZED CISCO RESELLER AND APPLIES ONLY IF YOU ARE THE ORIGINAL END USER PURCHASER The following terms of the Agreement govern Customer s access and use of the Cisco or Cisco supplied software Software except to the extent a there is a separate signed agreement between Cu...

Page 57: ...ii make error corrections to or otherwise modify or adapt the Software or create derivative works based upon the Software or permit third parties to do the same iii reverse engineer or decompile decrypt disassemble or otherwise reduce the Software to human readable form except to the extent otherwise expressly permitted under applicable law notwithstanding this restriction iv use or permit the Sof...

Page 58: ...easonable cost of conducting the audit Export Re Export Transfer and Use Controls The Software Documentation and technology or direct products thereof hereafter referred to as Software and Technology supplied by Cisco under the Agreement are subject to export controls under the laws and regulations of the United States U S Customer shall comply with such laws and regulations governing export re ex...

Page 59: ...o intrusion or attack Restrictions This warranty does not apply if the Software Product or any other equipment upon which the Software is authorized to be used a has been altered except by Cisco or its authorized representative b has not been installed operated repaired or maintained in accordance with instructions supplied by Cisco c has been subjected to abnormal physical or electrical stress ab...

Page 60: ...LICENSORS TO CUSTOMER FOR PERSONAL INJURY OR DEATH CAUSED BY THEIR NEGLIGENCE II CISCO S LIABILITY FOR FRAUDULENT MISREPRESENTATION OR III ANY LIABILITY OF CISCO WHICH CANNOT BE EXCLUDED UNDER APPLICABLE LAW Disclaimer of Liabilities Waiver of Consequential Damages and Other Losses IF YOU ACQUIRED THIS SOFTWARE IN THE UNITED STATES LATIN AMERICA THE CARIBBEAN OR CANADA REGARDLESS OF WHETHER ANY RE...

Page 61: ...clusive jurisdiction over any claim arising under the Agreement or Warranties If you acquired this Software in Canada unless expressly prohibited by local law the Agreement and Warranties are controlled by and construed under the laws of the Province of Ontario Canada notwithstanding any conflicts of law provisions and the courts of the Province of Ontario shall have exclusive jurisdiction over an...

Page 62: ...ressly provided herein the Agreement constitutes the entire agreement between the parties with respect to the license of the Software and Documentation and supersedes any conflicting or additional terms contained in any Purchase Order or elsewhere all of which terms are excluded The Agreement has been written in the English language and the parties agree that the English version will govern Produc...

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