BroadSoft BroadCloud PBX
23/07/18
Troubleshooting:
If the device does not come back or there are any issues, perform the following steps:
1. Verify the device MAC is correct in the Dashboard
2. Verify the device MAC has been assigned to a user/phone with a station assignment in the Dashboard
Factory Default Instructions:
For the MP-1288, use the following to process a factory reset of the device:
1.
1. Using a paper Clip or any other similar pointed object, press and hold down the button for at least 10 seconds but no longer
than 30 seconds.
This will default the Device to factory settings.
WARNING: THIS PROCEDURE DESCRIBES HOW TO MANUALLY RECONFIGURE AN AUDIOCODES MP-1288 TO WORK ON
THE BROADSOFT BROADCLOUD PBX NETWORK. ONCE THIS PROCEDURE HAS BEEN COMPLETED, ANY PRIOR
CONFIGURATION ON THE DEVICE WILL BE OVERRIDDEN, INCLUDING THE ADMINISTRATOR PASSWORD, AND THE
DEVICE WILL ONLY BE USEABLE ON THE BROADSOFT BROADCLOUD PBX NETWORK. THE DEVICE MUST BE RETURNED
TO THE AUDIOCODES FACTORY DEFAULT CONFIGURATION BEFORE IT CAN BE USED ON ANY NETWORK OTHER THAN
BROADSOFT BROADCLOUD PBX.
