Notes
Supported
Feature
The softkey causes no action.
No
Group PickUp
The softkey causes no action.
No
Other PickUp
The softkey causes no action.
No
Malicious Call ID
The softkey causes no action.
No
QRT
The softkey causes no action.
No
Hunt Group
The softkey causes no action.
No
Intercom
The softkey causes no action.
No
Mobility
The softkey causes no action.
No
Privacy
The Call Back softkey does not
display.
No
Call Back
Yes
Shared line
Yes
Video
When your phone loses connectivity, your phone may display a message like this:
Service
interruption. Some features unavailable.
Agent Greeting
Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call,
such as a customer call, before you begin the conversation with the caller. You can prerecord a single greeting
or multiple greetings as needed.
When a customer calls, both parties hear the prerecorded greeting. You can remain on mute until the greeting
ends or answer the call over the greeting.
For more information, contact your system administrator.
Answer
Answer allows you to answer the oldest call that is available on all line appearances on your phone, including
Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls are always given priority
over Held or Park Reversion calls.
Your system administrator sets up the Answer button depending on your call-handling needs and work
environment. This feature is typically set up for users who have multiple lines.
When you get a call, you see a notification window on the phone screen, called a call toast. The call toast
remains visible for a preset amount of time. Your system administrator sets up the default time.
Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and
SIP)
42
Calling Features
Agent Greeting
