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Cisco 7970 Series Phone Manual Download Page 57

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0

49

Using AutoAnswer with a Headset or Speakerphone

When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings.
Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You
might use AutoAnswer if you receive a high volume of incoming calls.

Tip

AutoAnswer is disabled when the Do Not Disturb feature is active.

If you...

Then...

Use AutoAnswer with a
headset

Keep headset mode active (in other words, keep

illuminated), even

when you are not on a call.

To keep headset mode active, do the following:

•

Press

EndCall

to hang up.

•

Press

New Call

or

Dial

to place new calls.

If your phone is set up to use AutoAnswer in headset mode, calls are
automatically answered only if

is illuminated.

Otherwise, calls ring normally and you must manually answer them.

Use AutoAnswer with the
speakerphone

Keep the handset in the cradle and headset mode inactive (

unlit).

Otherwise, calls ring normally and you must manually answer them.

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Summary of Contents for 7970 Series

Page 1: ...tems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 7 0 SCCP and SIP ...

Page 2: ......

Page 3: ...ose the current window ConfList View conference participants Confrn Create a conference call Delete Remove characters to the right of the cursor when using EditDial Details SCCP only Open the Details record for a multiparty call in the Missed Calls and Received Calls logs Dial Dial a phone number DirTrfr SCCP only Transfer two calls to each other DND Turn on off Do Not Disturb DND EditDial Edit a ...

Page 4: ... Select a menu item or call Transfer Transfer a call Update Refresh content VidMode SCCP only Choose a video display mode Delete entered characters Move through entered characters Phone Screen Icons Call Forwarding enabled Call on hold Connected call Incoming call Off hook On hook Shared line in use Message waiting Authenticated call Encrypted call BLF monitored line is in use BLF monitored line i...

Page 5: ...n Overview of Your Phone 7 Understanding Buttons and Hardware 7 Understanding Lines and Calls 10 Understanding Line and Call Icons 11 Understanding Touchscreen Features 12 Choosing Touchscreen Items 13 Cleaning and Maintaining the Touchscreen 13 Understanding Feature Buttons and Menus 14 Accessing the Help System on Your Phone 14 Understanding Feature Availability 15 Understanding SIP vs SCCP 16 B...

Page 6: ...nference Participants 32 Placing or Receiving Intercom Calls 32 Advanced Call Handling 34 Speed Dialing 34 Picking Up a Redirected Call on Your Phone 35 Storing and Retrieving Parked Calls 36 Logging Out of Hunt Groups 37 Using a Shared Line 37 Understanding Shared Lines 37 Using Barge to Add Yourself to a Shared Line Call 38 Understanding Barge Features 38 Using Barge Features 39 Preventing Other...

Page 7: ...y Dialing 54 Using Corporate Directory on Your Phone 54 Using Personal Directory on Your Phone 55 Accessing Voice Messages 58 Using the User Options Web Pages 59 Accessing Your User Options Web Pages 59 Configuring Features and Services on the Web 60 Using Personal Directory on the Web 60 Using Your Personal Address Book on the Web 60 Configuring Fast Dials on the Web 62 Using the Address Book Syn...

Page 8: ...ng Additional Configuration Options 74 Troubleshooting Your Phone 76 General Troubleshooting 76 Viewing Phone Administration Data 77 Using the Quality Reporting Tool 77 Cisco One Year Limited Hardware Warranty Terms 79 Index 81 ...

Page 9: ...hat the button lights mean See Understanding Buttons and Hardware page 7 Learn about the touchscreen See Understanding Touchscreen Features page 12 Make calls See Placing a Call Basic Options page 17 Put calls on hold See Using Hold and Resume page 22 Mute calls See Using Mute page 23 Transfer calls See Transferring Calls page 25 Make conference calls See Making Conference Calls page 28 Set up spe...

Page 10: ...nal computer Look for the eLearning tutorial English only for your phone model in the documentation list at the following location http www cisco com en US products hw phones ps379 products_user_guide_list html Safety and Performance Information Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone Power Outage Your accessibility...

Page 11: ...ices are attached using good quality cables and connectors Caution In European Union countries use only external speakers microphones and headsets that are fully compliant with the EMC Directive 89 336 EC Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryp...

Page 12: ...e refer to the graphic and table below to connect your phone 1 DC adaptor port DC48V 6 Handset port 2 AC to DC power supply 7 Headset port 3 AC power cord 8 External speaker port 4 Network port 10 1001 SW 1 Your phone may show 10 100 1000 9 Microphone port 5 Access port 10 1001 PC 10 Footstand button 1 8 9 113951 AUX 10 100 1000 SW 10 100 1000 PC DC48V 9 9 10 8 7 5 4 3 2 6 ...

Page 13: ...t rest particularly when wall mounting the phones as this will ensure that the receiver will not readily slip out of the cradle See the table below for instructions Adjusting the Footstand Optional To change the angle of the phone base adjust the footstand while pressing the footstand button 1 Set the handset aside and pull the square plastic tab from the handset rest 2 Rotate the tab 180 degrees ...

Page 14: ...ios some audio noise or echo may still occur An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user Humming or buzzing sounds can be caused by a range of outside sources for example electric lights electric motors or large PC monitors See Using External Devices page 2 for more information Note In some cases hum may be reduced ...

Page 15: ...addition to basic call handling features your 7970 Series Cisco Unified IP Phone can provide enhanced productivity features that extend your call handling capabilities Depending on configuration your phone supports Access to network data XML applications and web based services Online customizing of phone features and services from your Cisco Unified CM User Options web pages A comprehensive online...

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Page 17: ...all Red steady Remote line in use shared line or BLF status Understanding Touchscreen Features page 12 Basic Call Handling page 17 Speed Dialing page 34 Using a Shared Line page 37 Using BLF to Determine a Line State page 40 Placing or Receiving Intercom Calls page 32 2 Footstand button Allows you to adjust the angle of the phone base Adjusting the Footstand Optional page 5 3 Display button Awaken...

Page 18: ...et headset and speakerphone volume off hook and the ringer volume on hook Using a Handset Headset and Speakerphone page 47 10 Speaker button Toggles the speakerphone on or off When the speakerphone is on the button is lit Using a Handset Headset and Speakerphone page 47 11 Mute button Toggles the microphone on or off When the microphone is muted the button is lit Using Mute page 23 12 Headset butt...

Page 19: ...to your phone See Using Hold and Resume page 22 Authenticated call See Making and Receiving Secure Calls page 41 Encrypted call See Making and Receiving Secure Calls page 41 BLF monitored line is idle See Using BLF to Determine a Line State page 40 BLF monitored line is in use See Using BLF to Determine a Line State page 40 BLF monitored line is ringing BLF Pickup See Using BLF to Determine a Line...

Page 20: ...section in the Quick Reference Card at the front of this guide 3 Softkey labels Each displays a softkey function Softkey labels are touch sensitive 4 Status line Displays audio mode icons status information and prompts 5 Call activity area Displays current calls per line including caller ID call duration and call state for the highlighted line standard view Items in this area are touch sensitive S...

Page 21: ...ress the touchscreen as using any other objects could damage the display Be aware that pressing a phone number can cause the phone to dial the number By item number Press the corresponding number on your keypad For example press 4 to choose the fourth item in a menu By scrolling Press the Navigation button to highlight an item Press a softkey to finish the action or tap the item on the touchscreen...

Page 22: ...ture menus Press a feature tab on your touchscreen Each feature menu has a corresponding tab The tab is visible when the feature menu is open If you want to Then View the main menu Press on your phone and wait a few seconds for the menu to display Main menu topics include About Your Cisco Unified IP Phone Details about your phone How do I Procedures for common phone tasks Calling Features Descript...

Page 23: ... using softkeys and line buttons to access features Feature Softkey Line Button Label and Icon Call Back CallBack CallBack Call Forward CFwdALL Forward All Call Park Park Park Call PickUp PickUp PickUp Conference Confrn Conference Conference List ConfList Conference List Do Not Disturb DND Do Not Disturb End Call EndCall End Call Group Pickup GPickUp Group PickUp Hold Hold Hold Hunt Group HLog Hun...

Page 24: ...P Skinny Call Control Protocol Your system administrator determines this configuration Phone features can vary depending on the protocol This Phone Guide indicates which features are protocol specific To learn which protocol your phone is using you can ask your system administrator or you can choose Model Information Call Control Protocol on your phone ...

Page 25: ...all a number displayed with Auto Dial press the number or scroll to it and go off hook If you want to Then For more information see Place a call using the handset Pick up the handset and enter a number An Overview of Your Phone page 7 Place a call using the speakerphone Press and enter a number Using a Handset Headset and Speakerphone page 47 Place a call using a headset Press and enter a number O...

Page 26: ...sume page 22 Speed dial a number Do one of the following Press a speed dial button Use the Abbreviated Dial feature Use the Fast Dial feature Speed Dialing page 34 Dial from a corporate directory on your phone 1 Choose Corporate Directory name can vary 2 Enter a name and press Search 3 Highlight a listing and go off hook Using Call Logs page 52 Dial from a corporate directory on your personal comp...

Page 27: ...a client matter code CMC or a forced authorization code FAC Your system administrator Place a call using your Cisco Extension Mobility profile Log in to the Cisco Extension Mobility service on a phone Using Cisco Extension Mobility page 44 Make a call from a mobile phone using Mobile Voice Access 1 Obtain your Mobile Voice Access number and end user PIN from your system administrator 2 Dial your a...

Page 28: ... line button Contact your system administrator for more information 1 Press the PAB line button 2 Access the contact and select the number 3 Press Dial Using Your Personal Address Book on the Web page 60 If you want to Then For more information see Answer with a headset Press if unlit Or if is lit press Answer or flashing Using a Handset Headset and Speakerphone page 47 Answer with the speakerphon...

Page 29: ...rrent call and press Answer Prioritizing Critical Calls page 42 Answer a call on your mobile phone or other remote destination Set up Mobile Connect and answer your phone When you enable Mobile Connect Your desktop and remote destinations receive calls simultaneously When you answer the call on your desktop phone the remote destinations stop ringing are disconnected and display a missed call messa...

Page 30: ...lashing amber line button depending on the line state Tips Engaging the Hold feature typically generates music or a beeping tone Hang up while using the speakerphone Press or EndCall Hang up one call but preserve another call on the same line Press EndCall If necessary remove the call from hold first If you want to Then Put a call on hold 1 Make sure the appropriate call is highlighted 2 Press Hol...

Page 31: ... Calls You can switch between multiple calls on one or more lines If the call that you want to switch to is not automatically highlighted press the call appearance on your touchscreen or scroll to it If you want to Then Toggle Microphone on Press Toggle Microphone off Press If you want to Then Switch between connected calls on one line 1 Make sure the call that you want to switch to is highlighted...

Page 32: ... the Mobility softkey and select Send call to mobile 2 Answer the in progress call on your mobile phone The desktop phone line button turns red and handset icons and the calling party number appear on the phone display You cannot use same phone line for any other calls but if your desk phone supports multiple lines you can use another line to make or receive calls Switch an in progress call from a...

Page 33: ...your phone has on hook transfer enabled complete the transfer by hanging up Talk to the transfer recipient before transferring a call consult transfer 1 From an active call press Transfer 2 Enter the target number 3 Wait for the transfer recipient to answer 4 Press Transfer again to complete the transfer or EndCall to cancel Note If your phone has on hook transfer enabled complete the transfer by ...

Page 34: ...re you make your selection you can press iDivert again to re display the menu You can also ask your system administrator to configure a longer timeout value Forwarding Calls to Another Number You can use call forwarding features to redirect incoming calls from your phone to another number Your system administrator might allow you to choose from two types of call forwarding features Unconditional c...

Page 35: ...bled a call placed from the target phone to your phone is not forwarded but rings through Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a call forwarding loop or would exceed the maximum number of links permitted in a call forwarding chain If you want to Then Set up Call Forward All on your primary line Press CF...

Page 36: ...sing Conference Features You can create a conference in various ways depending on your needs and the features that are available on your phone If you want to Then Turn on DND Press DND or Do Not Disturb Do Not Disturb is active displays on the phone the DND lights and the ring tone is turned off Turn off DND Press DND or Do Not Disturb Customize DND settings 1 Log in to your User Options web pages...

Page 37: ...o create or join a conference by calling a conference number Use the MeetMe softkey or button Using Conference Conference allows you to call each participant Conference is available on most phones If you want to Then Create a conference 1 From a connected call press Confrn or Conference You may need to press the more softkey to see Confrn 2 Enter the participant s phone number 3 Wait for the call ...

Page 38: ...elect Selected calls display this icon 2 Repeat this step for each call that you want to add 3 Press Join You may need to press the more softkey to see Join Create a conference by joining together existing calls that are on multiple phone lines 1 From an active call press Join You may need to press the more softkey to see Join 2 Press the green flashing line button for the call s that you want to ...

Page 39: ...r more information See a list of participants or remove participants See Viewing or Removing Conference Participants page 32 If you want to Then Start a Meet Me conference 1 Obtain a Meet Me phone number from your system administrator 2 Distribute the number to participants 3 When you are ready to start the meeting go off hook to get a dial tone then press MeetMe 4 Dial the Meet Me conference numb...

Page 40: ...n talk with the caller When using the intercom feature be aware of the following From an intercom line you can only dial other intercom lines You can use only one intercom line at a time When your active call is being monitored or recorded you cannot receive or place intercom calls View a list of conference participants Press ConfList or Conference List Participants are listed in the order in whic...

Page 41: ...om call to a preconfigured intercom target Press intercom target line and after you hear the intercom alert tone begin speaking Place an intercom call to any intercom number Press intercom line Enter the intercom target number or press a speed dial number for your target After you hear the intercom alert tone begin speaking Receive an intercom call When you hear the intercom alert tone handle the ...

Page 42: ... Using Personal Directory on Your Phone page 55 Alternately your system administrator can configure speed dial features for you If you want to Then Use speed dial buttons 1 Set up speed dial buttons See the Setting Up Speed Dials on the Web page 63 2 To place a call press a speed dial button Note If your phone supports the Busy Lamp Field BLF speed dial feature you can see if the speed dial number...

Page 43: ...ed to the call 2 If the call rings press Answer to connect to the call Answer a call that is ringing on another extension outside of your call pickup group 1 Press the GPickUp softkey or the Group PickUp button You might have to go off hook to display the softkey 2 Enter the group pickup number If your phone supports auto pickup you are now connected to the call 3 If the call rings press Answer to...

Page 44: ...irected Call Park button to speed dial the directed call park number and to monitor whether a directed call park number is occupied or available Tips You have a limited time to retrieve a parked call before it reverts to ringing at the original number See your system administrator for details If you want to Then Store an active call using Call Park 1 During a call press Park You may need to press ...

Page 45: ...ber in the group and directs the call to that phone When you are away from your phone you can prevent hunt group calls from ringing your phone by logging out of hunt groups Tip Logging out of hunt groups does not prevent non hunt group calls from ringing your phone Using a Shared Line Your system administrator might ask you to use a shared line if you Have multiple phones and want one phone number...

Page 46: ...Yourself to a Shared Line Call You can use barge features cBarge or Barge to add yourself to calls on your shared line Calls must be non private calls See Using a Shared Line page 37 Understanding Barge Features cBarge and Barge Depending on how your phone is configured you can add yourself to a non private call on a shared line using either cBarge or Barge cBarge converts the call into a standard...

Page 47: ...acy feature to prevent others who share the line from viewing or barging adding themselves to your calls If you want to Then See if the shared line is in use Look for the remote in use icon next to a red line button Add yourself to a call on a shared line Press the red line button for the shared line One of the following occurs You are added to the call A window opens on your phone screen promptin...

Page 48: ...tate of a line listed in a call log or directory Look for one of these indicators next to the line number Line is in use Line is idle Line is in Do Not Disturb state BLF indicator unavailable for this line See the state of a speed dial line Look for BLF indicators next to the line number Line is in use Line is idle Line is in Do Not Disturb state flashing Line is ringing BLF Pickup only BLF indica...

Page 49: ...rypted calls are also authenticated Protected call The phone is receiving and transmitting encrypted audio your conversation with another phone A protected call provides a similar level of security as an encrypted call but adds additional security If the call is protected at both ends a security tone plays at the beginning of the conversation Some features such as conference calling shared lines E...

Page 50: ...nistrator can add Multilevel Precedence and Preemption MLPP to your phone Keep these terms in mind Precedence indicates the priority associated with a call Verify that the phone on the other end of the connection is also secure Look for the encrypted lock icon and listen for a security tone at the beginning of the call When encrypted calling is configured on your phone the lock icon is displayed H...

Page 51: ...tact your system administrator for a list of corresponding precedence numbers for calls Want to make a priority precedence call Enter the MLPP access number provided by your system administrator followed by the phone number Hear a special ring faster than usual or special call waiting tone You are receiving a priority precedence call An MLPP icon on your phone screen indicates the priority level o...

Page 52: ...ut Local settings controlled by the phone are not maintained in your EM profile Managing Business Calls Using a Single Phone Number With Mobile Connect and Mobile Voice Access installed you can use your mobile phone to handle calls associated with your desktop phone number If you want to Then Log in to EM 1 Choose EM Service name can vary 2 Enter your user ID and PIN provided by your system admini...

Page 53: ...mobile phone 1 Dial your assigned Mobile Voice Access number 2 Enter your mobile phone number if requested and PIN 3 Press 2 to activate Mobile Connect 4 Choose whether to turn on Mobile Connect for all configured phones or just one All phones Enter 2 One phone Enter 1 then the remote destination you want to add followed by Make a call from your mobile phone See Placing a Call Additional Options p...

Page 54: ...ted as 666 9999 in the database or your number is 408 999 6666 but it is entered as 1 408 999 6666 in the database If you incorrectly enter any requested information such as mobile phone number or PIN three times in a row the Mobile Voice Access call disconnects and you are locked out for a period of time Contact your system administrator if you need assistance ...

Page 55: ...adset Support page 6 You can use a headset with all of the controls on your phone including and If you use AutoAnswer see Using AutoAnswer with a Headset or Speakerphone page 49 If you want to Then Go off hook Lift the handset Go on hook Replace the handset in the cradle Switch to the speakerphone or headset during a call Press or then hang up the handset Adjust the volume level for a call Press d...

Page 56: ...ideband If the system is not configured for wideband you may not detect any additional audio sensitivity even when using a wideband headset To learn more about your headset refer to the headset documentation or ask your system administrator for assistance Using a Speakerphone Many of the actions you can take to dial a number or answer a call will automatically trigger speakerphone mode assuming th...

Page 57: ...the Do Not Disturb feature is active If you Then Use AutoAnswer with a headset Keep headset mode active in other words keep illuminated even when you are not on a call To keep headset mode active do the following Press EndCall to hang up Press New Call or Dial to place new calls If your phone is set up to use AutoAnswer in headset mode calls are automatically answered only if is illuminated Otherw...

Page 58: ...audible voice message indicator sounds on your phone 1 Log in to your User Options web pages See Accessing Your User Options Web Pages page 59 2 Access your message indicator settings See Controlling Line Settings on the Web page 67 Adjust the volume level for the phone ringer Press while the handset is in the cradle and the headset and speakerphone buttons are off The new ringer volume is saved a...

Page 59: ... accept the new image or press Cancel Enable or disable the touchscreen See Cleaning and Maintaining the Touchscreen page 13 Change the language on your touchscreen 1 Log in to your User Options web pages See Accessing Your User Options Web Pages page 59 2 Access your user settings See Controlling User Settings on the Web page 67 Change the line text label 1 Log in to your User Options web pages S...

Page 60: ...ls only Erase all call records in all logs Press then press Clear Erase all call records in a single log 1 Choose Missed Calls Placed Calls or Received Calls 2 Highlight a call record 3 Press Clear You may need to press the more softkey to display Clear Erase a single call record 1 Choose Missed Calls Placed Calls or Received Calls 2 Highlight a call record 3 Press Delete Dial from a call log whil...

Page 61: ...isplayed number press EditDial followed by or To delete the number press EditDial followed by Delete You may need to press the more softkey to display Delete 4 Press Dial 5 Choose a menu item to handle the original call Hold Puts the first call on hold and dials the second Transfer Transfers the first party to the second and drops you from the call Press Transfer again after dialing to complete th...

Page 62: ... Directory If available personal contacts and associated speed dial codes that you can configure and access from your phone and User Options web pages Personal Directory is comprised of Personal Address Book PAB and Fast Dials PAB is a directory of your personal contacts Fast Dials allows you to assign codes to PAB entries for quick dialing Using Corporate Directory on Your Phone You can use a cor...

Page 63: ...irst call on hold and dials the second Transfer Transfers the first party to the second and drops you from the call Press Transfer again after dialing to complete the action Conference Creates a conference call with all parties including you Press Confrn or Conference again after dialing to complete the action EndCall Disconnects the first call and dials the second See if the phone line in the dir...

Page 64: ...oose Phones to modify a phone number 4 Press Update Add a new PAB entry 1 Access Personal Directory then choose Personal Address Book 2 Access the Search page by choosing Submit You do not need to input search information first 3 Press New 4 Use your phone keypad to enter a name and email information 5 Choose Phones and use the keypad to enter phone numbers Be sure to include any necessary access ...

Page 65: ...ministrator for more information Add a new Fast Dial code not using a PAB entry 1 Choose Personal Directory Personal Fast Dials 2 Press Fast Dial 3 Highlight a Fast Dial code that is unassigned and press Select 4 Press Assign 5 Enter a phone number 6 Press Update Search for Fast Dial codes 1 Choose Personal Directory Personal Fast Dials 2 You can choose Previous or Next to move through listings 3 ...

Page 66: ... Rings and Message Indicators page 50 A flashing message waiting icon and text message on your touchscreen Note The red light and message waiting icon display only when you have a message on your primary line even if you receive voice messages on other lines Listen for A stutter tone from your handset headset or speakerphone when you place a call Note The stutter tone is line specific You hear it ...

Page 67: ...urity settings click Yes or Install Certificate The Cisco Unified Communications Manager User Options main web page displays From this page you can choose User Options to access User Settings Directory features a Personal Address Book and Fast Dials Or to access phone specific options select a device see below Select a device after logging in 1 After you have logged in to your User Options web pag...

Page 68: ...ook Synchronizer Note You can also access PAB and Fast Dials from your phone See Using Personal Directory on Your Phone page 55 Using Your Personal Address Book on the Web This section describes how to use your PAB from your User Options web pages If you want to Then do this after you log in Add a new PAB entry 1 Choose User Options Personal Address Book 2 Click Add New 3 Enter information for the...

Page 69: ...stem administrator must configure the phone to display services Contact your system administrator for more information 1 Choose User Options Device 2 Click Service URL 3 Choose the Personal Address Book service from the Button drop down list box 4 Enter a phone label for the button 5 Click Save 6 Click Reset and then click Restart to refresh the phone configuration You can now press the line butto...

Page 70: ... Click Reset and then click Restart to refresh the phone configuration You can now press the line button to access Fast Dial codes Assign a Fast Dial code to a PAB entry 1 Create a PAB entry See Using Your Personal Address Book on the Web page 60 2 Choose User Options Fast Dials 3 Click Add New 4 Use the Search Options area to find the appropriate PAB entry 5 Click a phone number in the Search Res...

Page 71: ...from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages Your system administrator can give you access to TABSynch and provide detailed instructions Setting Up Speed Dials on the Web Depending on configuration your phone can support several speed dial features Speed dial buttons Abbreviated Dialing Fast Dials Edit a Fast Dial phone ...

Page 72: ...bel for a speed dial button programmable button on your phone 5 Click Save Note Your phone uses the ASCII Label field Set up Abbreviated Dialing 1 Choose User Options Device 2 Choose a phone from the Name drop down menu 3 Click Speed Dials 4 Enter a number and label for an Abbreviated Dialing code 5 Click Save Set up Fast Dials See Configuring Fast Dials on the Web page 62 You can also set up Fast...

Page 73: ...ribe to a service 1 Choose User Options Device 2 Choose a phone from the Name drop down menu 3 Click Phone Services 4 Click Add New 5 Choose a service from the drop down list and click Next 6 Change the service label and or enter additional service information if available optional 7 Click Save Search for services 1 Select a device 2 Click Phone Services 3 Click Find Change or end services 1 Searc...

Page 74: ...ort double byte character sets 6 Click Save 7 Click Reset to reset your phone necessary to see the new button label on your phone Access a service on your phone Select a service using one of the following buttons Programmable phone button Services Feature buttons Messages Services Directories Note The services available for your phone depend on the phone system configuration and the services you s...

Page 75: ...dicators ring patterns and line labels You can set up other line settings directly on your phone Set up call forwarding for your primary phone line see Forwarding Calls to Another Number page 26 Change rings display and other phone model specific settings see Changing Phone Settings page 50 If you want to Then do this after you log in Change your password 1 Choose User Options User Settings 2 In t...

Page 76: ...warding settings for various conditions 6 Click Save Change the voice message indicator lamp setting per line 1 Choose User Options Device 2 Choose a phone from the Name drop down menu 3 Click Line Settings 4 If you have more than one directory number line assigned to your phone choose a line from the Line drop down menu 5 In the Message Waiting Lamp area choose from various settings Note Typicall...

Page 77: ... the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message 6 Click Save Change or create a line text label that appears on your phone screen 1 Choose User Options Device 2 Choose a phone from the Name drop down menu 3 Click Line Settings 4 If you have more than one directory number line assigned to your phone c...

Page 78: ...r the access list will allow or block specified calls 5 Click Save 6 Click Add Member to add phone numbers or filters to the list 7 Select an option from the Filter Mask drop down list box You can filter a directory number calls with restricted caller ID Not Available or calls with anonymous caller ID Private 8 If you select a directory number from the Filter Mask drop down list box enter a phone ...

Page 79: ...one of the following options in the Ring Schedule area All the time Choose this option if you do not want to impose day and time restrictions on ringing the remote destination As specified below Choose this option and select from the following items to set up a ring schedule based on day and time Select a check box for each day of the week you want to allow calls to ring the remote destination For...

Page 80: ...ake Call page appears click Dial See the last row in this table to learn how to suppress this page in the future if desired The call is now placed on your phone 6 To end a call click Hangup or hang up from your phone Use WebDialer with another online corporate directory not your User Options directory 1 Log in to a WebDialer enabled corporate directory and search for coworkers 2 Click the number t...

Page 81: ...ettings and prompts Use permanent device Identifies the Cisco Unified IP Phone and directory number line that you will use to place WebDialer calls If you have one phone with a single line the appropriate phone and line are automatically selected Otherwise choose a phone and or line Phones are specified by host name To display the host name on your phone choose Network Configuration Host Name Use ...

Page 82: ...Need more than one phone line Ask your system administrator to configure one or more additional directory numbers for you Talk to your system administrator or phone support team Need more speed dial buttons First make sure that you are using all of your currently available speed dial buttons If you need additional speed dial buttons try using Abbreviated Dialing or subscribing to the Fast Dial ser...

Page 83: ...or your phone See Using AutoAnswer with a Headset or Speakerphone page 49 Need to make video calls SCCP phones only Consider using Cisco Unified Video Advantage which enables you to make video calls using your Cisco Unified IP Phone your personal computer and an external video camera Contact your system administrator for additional assistance and see the Cisco Unified Video Advantage Quick Start G...

Page 84: ...ne screen appears blank The touchscreen has gone into sleep mode to save power after a period of inactivity Wake the touchscreen by pressing it by lifting the handset or by pressing any button such as See Cleaning and Maintaining the Touchscreen page 13 The phone screen does not illuminate under any circumstances You might have disabled touchscreen illumination on your phone Contact your system ad...

Page 85: ...a call that you have joined using Barge if the call is put on hold transferred or turned into a conference call CallBack fails The other party might have call forwarding enabled The phone shows an error message when you attempt to set up Call Forward All Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a Call Forwa...

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Page 87: ... special terms applicable to your hardware warranty and various services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com at the following URL http www cisco com en US docs general warranty English 1Y1DEN__ html ...

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Page 89: ...nes 37 using 38 BLF 40 Busy Lamp Field 40 button 33 buttons identifying 7 C call activity area 12 call forwarding configuring from web page 67 configuring on phone 26 call logs dialing from a URL entry in 53 erasing 52 viewing and dialing from 52 call overview mode 24 call park 36 call pickup 35 call waiting 20 CallBack 18 caller ID 12 call handling advanced 34 basic 17 calls answering 20 barging ...

Page 90: ...ring 6 securing handset rest 5 troubleshooting 76 web based services for 59 Cisco Unified IP Phone Expansion Module 7914 51 Cisco Unified Video Advantage 75 Cisco WebDialer 72 Client Matter Code see CMC CMC 19 76 conference calls Meet Me 31 removing participants from 32 security level for 32 types of 28 viewing participants for 32 connected 11 corporate directory using from web page 72 using on ph...

Page 91: ...forwarding calls options for 26 G group call pickup 35 H handset light strip 10 securing in cradle 5 using 47 hanging up options for 21 headset answering calls with 20 button for 10 hanging up with 21 placing calls with 17 using 47 headset performance general 6 help button 9 24 help using 14 hold and switching calls 23 and transferring 25 mobile connect call 45 using 22 hookswitch clip removing 5 ...

Page 92: ...4 messages button 9 indicator for 50 58 listening to 58 missed calls records of 52 MLPP using 42 Mobile Connect 44 mobile connect access to remote destinations 45 configuring 44 enabling 71 making call from mobile phone 45 putting call on hold 45 setting up access lists 70 turning off from mobile phone 45 mobile phone make call from 45 turning off mobile connect 45 Mobile Voice Access 44 mobile vo...

Page 93: ...es 37 using 39 programmable buttons description of 9 labels for 12 Q QRT 77 Quality Reporting Tool 77 R received calls records of 52 redial 17 remote destination 44 creating 71 ring schedule 71 turn off access 45 remote in use icon for shared lines 37 resume using 22 ring patterns changing 67 ring schedule for remote destinations 71 ring tones changing 50 ringer customizing 50 indicator for 10 vol...

Page 94: ... 63 TAPS 6 Tool for Auto Registered Phones Support 6 touchscreen adjusting contrast 51 changing language 51 cleaning 13 disabling enabling 13 features of 12 illumination setting 51 sleep mode 13 transferring options for 25 troubleshooting general 76 see also QRT U URL dialing from call log 53 User Options web pages accessing 59 configuring features and services with 60 subscribing to phone service...

Page 95: ...Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7 0 87 WebDialer 72 whisper 11 wideband headset 48 ...

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