background image

 Guide to using your CISCO IP 6961 phone at Imperial College 

 

 
Issued on 11.02.2013                                       Page 2 of 6                                      Produced by Karen Vincent 

 

To make an External business call

 

Dial 

followed by the full telephone number you require including the 

dialling code 

 

To make a personal call

 

Dial 

7

 followed by the full telephone number you require including the 

dialling code 

 

Please note

: Extensions within the college have different classes of service (CoS) which restricts the type of call you can 

make. To find out what the class of service is on an extension, please log a query via 

www.imperial.ac.uk/ict/services/securitynetworkdatacentreandtelephonyservices/telephonyservices/classofservicequery

 

A list of the different CoS can be found on the same web link above. To change the CoS please contact your telecoms rep. 

 
To make an internal call

  

 

Dial the 5 digit extension you require.

 

 
To make cross-campus internal  

Dial the relevant campus prefix followed by the 5 digit extension you 

calls / Global Short Codes 

require.  

 

 

 

See the

 

Internal Call Matrix

 

at 

www.imperial.ac.uk/ict/services/telephones/telephoneuserguides

 

 
 
To make a call to a College Mobile/  
BlackBerry via its Mobex number

 

Dial the 5 digit mobex number you require.

 

 
 

To transfer a call

  

 

 

Announce to the caller you are going to transfer their call 

1.  Press the 

Transfer 

button

. The call will go on hold. 

2.  Dial the extension you wish to transfer to 

3. 

Announce the call. (To return to the caller, if there is no answer, or 
the extension you require is busy. Press the 

End Call

 softkey and 

then press 

Resume 

softkey).

 

4.  Press the 

Transfer 

button 

or the 

Transfer 

softkey  

5.  Replace the receiver 
 

To make an inquiry call

  

 

Whilst you are having a telephone conversation

   

1.  Press the 

Transfer 

button

. The person you were talking to 

will be put on hold. 

2.  Dial the required extension number and speak to your colleague 
3.  To toggle between the calls press the 

Swap

 softkey. Your 

colleague will go on hold and vice versa each time you press 

Swap

4.  To return to the caller once your colleague has answered your 

inquiry, or if there is no answer, or the extension you require is 
busy. If your colleague does not hang up, press the 

End Call

 

softkey and then press the 

Resume 

softkey.  

 

To put a call on hold

  

Announce to the caller you are going to them on hold 

1.  Press 

Hold 

button 

 

2.  To retrieve the call press the 

Resume 

softkey 

 

To Pick Up a call for a colleagues 

 

extension 

 

1.  Lift the receiver 
2.  Press the 

PickUp 

softkey  

 
Please note:

 Your extensions must be in a Pick Up Group to use this feature - To create a Pick Up Group or to change the 

member extensions, please contact your telecoms rep. 

Summary of Contents for 6961 - Unified IP Phone Standard VoIP

Page 1: ...Receiver Phone handset receiver 1 Handset light strip Indicates incoming call flashing red or new voice mail message steady red 2 Phone Screen Shows information about your phone 3 Softkey buttons Enables softkey options on your phone 4 Transfer button Transfers a call 5 Conference button Creates a conference call 6 Hold button Places an active call on hold 7 Navigation bar and Select button Naviga...

Page 2: ...re To transfer a call Announce to the caller you are going to transfer their call 1 Press the Transfer button The call will go on hold 2 Dial the extension you wish to transfer to 3 Announce the call To return to the caller if there is no answer or the extension you require is busy Press the End Call softkey and then press Resume softkey 4 Press the Transfer button or the Transfer softkey 5 Replac...

Page 3: ...aller internal caller who are still on the Aastra Ericsson Telephone Exchange who ring your fixed extension will not be directed to your mobex How to use pick up a Monitor Pick On a Cisco IP 6941 Phone you can have the spare Programmable Up button feature buttons see 3 on the diagram above programmed up as a Monitor Pick Up button which illuminates and rings if requested To request a Monitor Pick ...

Page 4: ...lect Call History Use the Navigation bar and button to scroll and select 3 Navigate to relevant call using Navigation bar 4 Press the Select button centre of Navigation bar with square on it or press the softkey Call Please note For Missed Calls and Received Calls you must prefix the external call entry you chose to dial by pressing EditDial with a 9 or 7 otherwise the first digit the system will ...

Page 5: ...change Name if you have already set up your voicemail box please enter your pin then press the key 3 Enter your pin and press the key 4 The system will then say You have X new voice message and X new email message Main menu to listen to your voicemail messages say voicemail you just then follow the prompts See the Unified Messaging Guides on the following web link for more detailed instructions ww...

Page 6: ...Do Not Disturb i e stop the phone ringing 1 Press DND Screen will change and display DND is on To Deactivate the Do Not Disturb i e allow the phone to ring 1 Press DND Screen will change and display DND is off briefly before returning to the default screen For the Imperial College Dial 0 Externally 020 7 589 5111 Switchboard All internal calls for the Imperial College switchboard by dialing 0 will...

Reviews: