B-7
User Guide for the Catalyst Express 500 Switches
OL-8122-01
Appendix B Cisco Support Resources
Obtaining Technical Assistance
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco
service contracts, Cisco SMB Support Assistant provides service and support for
the Catalyst Express 500 switches and other Cisco networking products. Cisco
SMB Support Assistant offers simple-to-use Portal and Client applications,
8 hours a day, 5 days a week TAC support, and Advanced Replacement Next
Business Day. If you do not hold a valid Cisco service contract, please contact
your reseller.
SMB Support Assistant Portal and Client
The Cisco SMB Support Assistant Portal and Client applications are management
tools designed specifically for SMBs. This secure portfolio of tools helps you
access information and inventory as well as providing device management and
technical support tools for covered Cisco networking devices.
The Cisco SMB Support Assistant Portal (Portal) is the online tool, serving as the
how-to arm and starting point for a particular task. It is specifically designed to
offer self-help and support for products covered by Cisco SMB Support Assistant.
The Cisco SMB Support Assistant Client (Client) is the application stored locally
on your computer hard drive and can be installed much like common
Windows-based programs. It runs the tools for performing particular tasks and
interacts with the Portal in launching the support functions.
The Portal and Client are available 24 hours a day, 365 days a year, at this URL:
http://tools.cisco.com/Support/SMBSA/Login.do
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID
and password. If you have a valid service contract but do not have a login ID or
password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
