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Cincinnati Bell Fioptics TV, User Manual, Page: 2 / 32

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Welcome to Cincinnati Bell and thank you for choosing us. Using the very best in advanced network 
technology, we’re able to bring you all the entertainment, information and communication you need at 
the speed of light. This book has been created to give you a glimpse of what your new Cincinnati Bell 
products can do for you.

Fioptics TV

Cincinnati Bell’s Digital TV service delivers more than 350 channels, HD, digital music channels, DVR 
service and On Demand. There’s incredible entertainment everywhere you turn.

Fioptics Internet

You can enjoy download speeds up to 100Mbps. Even during peak times, your Internet connection is 
hands down the fastest in town.

Fioptics Voice

We have more than 14 unique calling services to meet your needs, and plans that allow you to call 
anywhere, anytime in the United States.

Bundles

Our services are all great on their own. But when you bundle them together, the convenience and 
savings you get are unbeatable.
Thanks again for choosing Cincinnati Bell. We’re happy to have you as a new customer and look 
forward to providing you with exceptional services.

Sincerely,
Michael Morrison, Director, Fioptics Services

Fioptics TV

3

Remote

4

Set-Top Box

5

Interactive Program Guide (IPG)

6

My Favorites

9

Reminders

11

My Recordings (DVR)

12

Whole Home DVR

14

Restart TV

15

Parental Controls

16

Fioptics Internet

19

Internet Security

19

Email Setup

20

Fioptics Voice

21

Voicemail

21

Calling Services

22

Support

23

My Account

23

Troubleshooting

24

Legal

26

Contact Us

31

2

14-CINBELL-0042 CinBell WK IPTV Book Q414.indd   2

10/27/14   7:31 PM

Summary of Contents for Fioptics TV

Page 1: ...CONNECTED 14 CINBELL 0042 CinBell WK IPTV Book Q414 indd 1 10 27 14 7 31 PM ...

Page 2: ...e more than 14 unique calling services to meet your needs and plans that allow you to call anywhere anytime in the United States Bundles Our services are all great on their own But when you bundle them together the convenience and savings you get are unbeatable Thanks again for choosing Cincinnati Bell We re happy to have you as a new customer and look forward to providing you with exceptional ser...

Page 3: ...remium channels provide the best in entertainment ፘ ፘ HBO ፘ ፘ Cinemax ፘ ፘ Showtime ፘ ፘ The Movie Channel ፘ ፘ Starz ፘ ፘ Encore Sports You are always in the game with Fioptics TV There is no need to miss a minute of action no matter what sport you enjoy For even more sports content add the Fioptics Sports Package ፘ ፘ NFL Network ፘ ፘ MLB Network ፘ ፘ NHL Network and more International With the Spanish...

Page 4: ...re in picture window SWAP Swap between the two picture in picture screens LIVE Jump to live TV when using DVR DVR CONTROLS Control On Demand and DVR where available EXIT Return to watching television INFO View current program information and preview the program coming next OK Confirm highlighted selections or press while watching Live TV to access the side bar menu ON DEMAND Directly access On Dem...

Page 5: ...bles You will need a separate set top box for each TV on which you wish to receive digital services In order to receive HD programming you must have an HD set top box Video Audio QUICK TIP If your set top box does not turn on it may be updating Wait a few minutes and try again If that doesn t work check that the power cord is plugged in and the outlet is working L R audio connection Digital audio ...

Page 6: ... you love with DVR watch the programs you are not home for when you have time Video On Demand Access thousands of movies and shows when you want and if you forget to DVR a program watch it when you have time On Demand Search Search for upcoming programs to DVR current programs on TV or On Demand titles Self Care Manage your TV pro gramming to best fit your family s needs block programs or set up p...

Page 7: ...he side of your screen ፘ ፘ Press ፘ ፘ Highlight the TV Channels icon using the arrows and press ፘ ፘ Use the arrows to select Channel List and press ፘ ፘ Use the arrows to highlight additional channels and populate the preview screen with the current program ፘ ፘ Press to change the channel to that program ፘ ፘ To exit the Channel List and watch the current program press ፘ ፘ For more information about ...

Page 8: ...you are interested in and the audio for that channel will begin playing ፘ ፘ Press to tune to that channel or press to return to the previous channel you were watching Sports Mosaic Kids Mosaic News Mosaic Info Bar View a brief description of the program you are currently watching and see what is coming up next Also surf through the other channels to see what is currently playing and what will be c...

Page 9: ...thing you d like to watch ፘ ፘ Press Buy to watch the program or Preview to watch a short clip My Favorites Set up all your favorite channels into an easy to access list Don t hassle with scrolling through pages and pages of programs just to see what s on your frequently accessed channels Create up to 15 lists so everyone in the family can customize their own favorites Create a My Favorites List ፘ ...

Page 10: ...tions Highlight Filter and press then choose your favorites list and press again ፘ ፘ To remove the filter follow the steps and choose All Channels ፘ ፘ When exiting the guide the filter will remain Edit My Favorites List ፘ ፘ Press highlight the favorites list you would like to edit ፘ ፘ Choose Rename Delete or Add Remove Channels Rename a list ፘ ፘ Use the arrows and highlight Rename and press ፘ ፘ Us...

Page 11: ...and down arrows to scroll through the reminders and press to tune Setting a Reminder ፘ ፘ Highlight the show you would like to set a reminder for in the guide and press ፘ ፘ Use the arrows to scroll to highlight the Reminders option and press ፘ ፘ Use the up arrow to highlight the start time to set the timing for when you want the reminder to appear you have the options for 1 2 or 5 minutes before th...

Page 12: ...channel guide ፘ ፘ Press ፘ ፘ Highlight the program that you would like to record and press or ፘ ፘ Use the arrows to update your recording settings such as start and stop time or recording a series ፘ ፘ Highlight OK and press Cancel a Reminder ፘ ፘ Highlight the program that you have the reminder set for in the guide and press ፘ ፘ Scroll to the right and highlight the Cancel Reminder option and press ...

Page 13: ... ፘ Press ፘ ፘ Highlight Search by using the arrows and press ፘ ፘ Use the arrows to search by Title Actor or Director or search by text ፘ ፘ Once the program you would like to record appears in the results column use the arrows to highlight your selection and press ፘ ፘ Highlight the program date and time that you wish to record and press ፘ ፘ Highlight Record and press ፘ ፘ Use the arrows to update you...

Page 14: ...hlight the folder and press then use the arrow to highlight Delete and press ፘ ፘ Confirm you would like to delete by highlighting YES and press ፘ ፘ OR when you are in the guide highlight the program you would like to cancel and press on the remote control Control Live TV To pause and play your current program ፘ ፘ Press during a show that you are watching to stop the program ፘ ፘ Press when you are ...

Page 15: ... me bookmark position and press ፘ ፘ Your program will resume where you left off QUICK TIP If you experience pixelation or freezing please wait a minute If the problem persists reset your set top box or turn off all unused boxes in your house Restart TV Go back to the beginning of a show that s already in progress with Restart TV To access Restart TV while in Live TV tune to one of the channels tha...

Page 16: ...o allow the title to be shown Unblock Channels ፘ ፘ Press ፘ ፘ Highlight the channel you would like to unblock with the arrows ፘ ፘ Press for Options Using the arrow highlight Unblock Channel and press ፘ ፘ Enter the password that you set up and press Or to access Restart TV while in the Guide highlight the current program and press the button on the remote control Use the right arrow to access the Re...

Page 17: ...Password field and use the character screen to enter your password and press Done ፘ ፘ Use the arrow to highlight Log In and press Now you can visit your custom stations or listen to your choice of live stations ፘ ፘ To return to Live TV press Fioptics Mail Get the latest updates from Cincinnati Bell including the latest Movies On Demand notifications on new exciting features and important informati...

Page 18: ...s then press ፘ ፘ Use the arrow highlight save and press Background Opacity Set the background transparency to customize your view of Live TV while in the guide Choose the setting that fits your style ፘ ፘ Press Menu and use the arrows and highlight Self Care and press ፘ ፘ Highlight General Settings and press ፘ ፘ Choose from Light Dark or Solid by using your arrows and press ፘ ፘ Use the arrow highli...

Page 19: ...lace it ፘ ፘ Future proof If it becomes obsolete we will replace it Fioptics Internet information at your fingertips The world s on the move and so are you get there with amazing Internet performance With Fioptics Internet you get lightning fast speeds of up to 100Mbps and an all in one protection package Now that s something Online Backup Safely and easily store manage share your content It s easy...

Page 20: ...y we support the following ፘ ፘ Web browsers Internet Explorer 6 0 Firefox 1 5 and Safari ፘ ፘ Operating systems Windows 2000 XP 7 or Vista and Mac OS X ፘ ፘ Processor minimum Intel Pentium 600MHz ፘ ፘ Available hard drive space 320MB While other browsers and operating systems should work with our network Cincinnati Bell does not provide technical support for them at this time QUICK TIP Our email allo...

Page 21: ...ry password 1111 4 Listen to the New Subscriber Tutorial an automated lesson in setting up your mailbox Access your voicemail 1 Dial 966 or 11 2 Enter your password and press If you have purchased Cincinnati Bell s Per Line Privacy feature dial 82 plus the access number to release your number to the voicemail system Voicemail main menu ፘ ፘ To listen to new messages press 11 ፘ ፘ To listen to saved ...

Page 22: ...our Caller ID unit which is available from Cincinnati Bell or wherever you buy phone equipment Distinctive Ring Identify preselected callers with a distinctive ring or call waiting tone ፘ ፘ Cincinnati Bell will assign you new telephone numbers You decide how you want to use them ፘ ፘ Notify callers of your new telephone numbers ፘ ፘ Have a friend call so you can recognize the new ring for that numbe...

Page 23: ...e eBill eBill is our convenient paperless billing solution that makes paying your Cincinnati Bell bill simple and hassle free And best of all it s FREE ፘ ፘ Eliminate paper bills and trips to the mailbox ፘ ፘ Receive a courtesy email when your bill is available ፘ ፘ Access to up to 18 months of past bills online ፘ ፘ View your account online at your convenience 24 7 Autopay Autopay is the simple secur...

Page 24: ...try turning up the volume Verify that the cables attached to the audio input jacks on the back of your set top box and your TV or home theater system have been properly attached and are tight What do I do if there is no video picture on the TV screen Make sure that your TV set top box and home theater system are powered on and that your remote is set to the appropriate input source Ensure that the...

Page 25: ...r at least 15 minutes before trying again If you still receive the same error message after rebooting please contact Cincinnati Bell s customer service department Why can I load some web pages but not others Typically this means that the server hosting the web page you re trying to access may be down or that the web page has moved Verify that you have the correct URL Alternately the web page you r...

Page 26: ... all service charges and any other applicable fees or charges Subscriber shall be entitled to the original amount of the deposit for the equipment without interest or earnings If the returned equipment is received by CINCINNATI BELL and is not found to be in satisfactory working condition or if said equipment has been opened tampered with defaced or damaged normal wear and tear excepted said equip...

Page 27: ...y service charges that are not paid in full by the due date shown on the bill CINCINNATI BELL will provide customer with a minimum of ten 10 days advance written notice of a disconnection of all or part of the Subscriber s service except where disconnection has been requested by the Subscriber is necessary to prevent theft of service or is necessary to reduce or prevent signal leakage as described...

Page 28: ... BELL will be utilized solely for Subscriber s personal non commercial use and will not be duplicated except in compliance with applicable law SEVERABLE PROVISIONS In the event any portion of these rules and regulations should be declared invalid by any court of competent jurisdiction such invalidity shall not affect the remaining portions hereof which shall continue effective PRIVACY CINCINNATI B...

Page 29: ...r services to you and to help us detect theft of service More specifically we use personally identifiable information for the following business purposes ፘ ፘ To ensure that you are receiving the services you ordered ፘ ፘ To allow us to properly maintain those services and to make improvements or upgrades when necessary ፘ ፘ To confirm that you are being properly billed ፘ ፘ To provide you with techni...

Page 30: ... identifiable information about you in our regular business records while you are a subscriber to out cable or other services We may also maintain this information for a period of time after you are no longer a subscriber if it is necessary for business legal or tax purposes We will destroy the information if we have no pending requests orders or court orders for access to this personally identifi...

Page 31: ...enwood 7565 Kenwood Rd Cincinnati OH 45236 ፘ ፘ West Chester 7731 Tylersville Rd West Chester OH 45069 ፘ ፘ Northgate Mall 9597 Colerain Ave Cincinnati OH 45251 ፘ ፘ Crestview Hills Town Center 2895 Dixie Hwy Crestview Hills KY 41017 Telephone Numbers ፘ ፘ Sales Support 513 565 9890 If you have a question that was not answered in this book please contact us or visit www cincinnatibell com fioptics 31 ...

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