Troubleshooting
What if I am not receiving the HD-quality picture I expected?
Refer to the Interactive Program Guide (IPG) to determine if the
program is broadcast in HD. If there are black bars to the right and left of
the picture, in most instances your broadcaster is not transmitting in full
HD. If you would like to have your picture fill the entire screen, refer to your
TV manual for details.
What do I do if I am getting poor reception or the picture on
the TV screen is distorted?
Make sure that the set-top box is connected directly to the cable outlet.
Reconnect and hand-tighten any loose cables. Verify that your TV is tuned
to the appropriate input.
What do I do if my IPG is frozen?
Reset your set-top box. Unplug the box, wait a few seconds, then
plug it back in. Please note, it may take a few minutes for the software to
update and the IPG to become operational again.
Why can I see a picture but can’t hear any sound?
Make sure hasn’t been pressed and try turning up the volume.
Verify that the cables attached to the audio input jacks on the back of
your set-top box and your TV or home theater system have been properly
attached and are tight.
What do I do if there is no video picture on the TV screen?
Make sure that your TV, set-top box and home theater system are
powered on, and that your remote is set to the appropriate input source.
Ensure that the cables are connected correctly and hand-tighten any loose
connections. Tune to an authorized cable channel (one that you know that
you get).
What does the “account is locked” error message mean?
Your email is currently being accessed. Double check to make sure
that no one else or no other program is trying to check the same email
account at the same time. Please note: you might see this error message
if you leave your email running at home and then try to check your email
from another location. If you are certain that no other program or person
is trying to check your email, then shut down your email and leave it off for
at least 15 minutes before trying again. If you still receive the same error
message after rebooting, please contact Cincinnati Bell’s customer service
department.
Why can I load some web pages but not others?
Typically, this means that the server hosting the web page you’re
trying to access may be down or that the web page has moved. Verify that
you have the correct URL. Alternately, the web page you’re trying to access
may be too busy. Wait a few minutes then reload the web page.
21
Summary of Contents for CBQ115-MO
Page 1: ...CBQ115 MO ...
Page 2: ...CONNECTED ...
