Chronolife Smart Textile - User Guide ©2022 Chronolife S.A.S
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9. TROUBLE-SHOOTING
Some potential errors that you may experience are listed below.
TRACING THE
PROBLEM
POSSIBLE CAUSE
SOLUTION
I cannot download the
app.
Your smartphone is not
connected to the internet
Please check your internet
connection
Your smartphone is not
compatible with the app
A list of compatible
smartphones with the app.
is listed on Chronolife’s in-
ternet site, available at the
end of this user guide
I cannot connect with the
app.
Your smartphone is not
connected to the internet
Please check your internet
connection
Your ID is invalid
Contact the organism which
gave you your ID
You have not correctly
configured your smart
-
phone’s settings
Check that your smart-
phone is not in power
saving mode, that the use
of Wifi, geolocation and
Bluetooth® is authorized
in standby mode and that
data synchronization in the
background is authorized
(Refer to section 6.3 of the manual)
I cannot scan the QR
Code
The smart shirt has no
power
Charge the shirt for at least
3 hours for a full recharge
The label and the smart-
phone are too far away
from each other
Bring your smartphone
closer to the label and try
again
The label and the smart-
phone are too close to
each other
Move your smartphone
away from the label and try
again
The image of the label is
too blurred
Focus with your smart
-
phone and try again
