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Handling and mounting guidelines

Follow these best practices when handling and mounting panels.

Notice. If not avoided, the following could result in property damage.

When moving the panel, always use the handles. Do not carry the panel by the frame.

Do not twist, bend, or tilt the panel.

Do not apply excessive force to the sides of the bezel when mounting the panel or pushing into
its locked position.

Always handle the display panel from the sides or handles.

Follow the following guidelines before removing the panel from the packaging.

To verify normal operation before handling, power on the panel in the packaging.

Always use the handles to pick up and carry the panel.

Leave the panel in the box until the mount is on the wall and you are ready to install the panel.

To avoid putting undue stress on the panel when mounted, make sure the mount is square,
flat, and level.

Do not rest panels on top of a lower panel.

When inserting the panel into the wall, pay close attention to adjacent panels.

Make sure there is a minimum of 0.5 mm between mounted panels to allow for thermal
expansion.

Cleaning the panel

Learn how to clean the display panel.
After disconnecting the power cable, wipe contaminated parts and each part of the product screen
lightly with a dry and soft cloth.
Do not use a liquid, spray cleaners, or any abrasive cleaners to clean the LCD panel.
Washing with various cleaning agents, brighteners, abrasives, waxes, benzene, alcohol, solvent,
surface active agent, may damage the surface of the product.

Package handling

FHD553-X Service Guide

7

020-001658-01 Rev. 1 (01-2019)

Copyright 

©

 2019 Christie Digital Systems USA, Inc. All rights reserved.

Summary of Contents for FHD553-X

Page 1: ...Service Guide 020 001658 01 FHD553 X ...

Page 2: ... been designed modified or approved by Christie for such use g Except where the product is designed for outdoor use problems or damage caused by use of the product outdoors unless such product is protected from precipitation or other adverse weather or environmental conditions and the ambient temperature is within the recommended ambient temperature set forth in the specifications for such product...

Page 3: ...d 13 Replacing the sensor board 14 Replacing the LAN RS232 board 14 Replacing the IR board 14 Replacing the fans 15 Replacing the fan board 15 Replacing the LVDS to FFC board 16 Replacing the power board 17 Replacing the DisplayPort input cable 17 Maintenance and troubleshooting 19 Maintenance 19 Troubleshooting 19 The display does not turn on 19 No picture appears on the display 20 The remote con...

Page 4: ...ears washed out 21 The image is too dark 21 Images from the HDMI source do not display 21 Computer images do not display correctly 22 Content FHD553 X Service Guide 4 020 001658 01 Rev 1 01 2019 Copyright 2019 Christie Digital Systems USA Inc All rights reserved ...

Page 5: ...as been placed within the carton 1 Before unpacking prepare a stable level and clean surface near a wall outlet 2 Set the box in an upright position and pull out the white carton locks 3 Lift up the top cover carton 4 Remove the ESD bag before removing the display from the bottom tray carton 5 Remove any additional packaging such as protective stickers from the display panel FHD553 X Service Guide...

Page 6: ...hrough the packaging 3 Connect the power cord to a power source and turn on the display panel For AC models pull out the extended power cable and connect it to an AC power cord For DC models pull out the DC power cord When connecting to a power source for the first time the display panel automatically cycles through test patterns for 15 minutes only 4 As the display panel is cycling through the te...

Page 7: ...e wall and you are ready to install the panel To avoid putting undue stress on the panel when mounted make sure the mount is square flat and level Do not rest panels on top of a lower panel When inserting the panel into the wall pay close attention to adjacent panels Make sure there is a minimum of 0 5 mm between mounted panels to allow for thermal expansion Cleaning the panel Learn how to clean t...

Page 8: ...njury Do not tilt the product more than 15 degrees Use the handles when moving the shipping package Do not twist bend or tilt the panel Notice If not avoided the following could result in property damage Only clean the components with Christie approved products AC power precautions Learn the safety precautions related to AC power Caution If not avoided the following could result in minor or modera...

Page 9: ...is product is available in the following documents FHD553 X Product Safety Guide P N 020 001657 XX FHD553 X User Guide P N 020 001649 XX FHD553 X Serial Commands Guide P N 020 001659 XX Package handling FHD553 X Service Guide 9 020 001658 01 Rev 1 01 2019 Copyright 2019 Christie Digital Systems USA Inc All rights reserved ...

Page 10: ...ordering replacement parts provide the following information found on the product license label Panel Model Panel Serial Number Manufacture Date Index of parts and modules The following is a list of replaceable parts and part numbers Components must be replaced with exact equivalents Failure to do so may result in unsafe operation Callout Part number Description A 003 121585 01 Keypad board FHD553...

Page 11: ... Transfer board under the fans F 003 121576 01 Power board G 003 121584 01 Sensor board H 003 006734 01 AD board I 003 121579 01 LAN and RS232 board J 003 121679 01 DisplayPort Input cable Replacement parts FHD553 X Service Guide 11 020 001658 01 Rev 1 01 2019 Copyright 2019 Christie Digital Systems USA Inc All rights reserved ...

Page 12: ...hen handling servicing or cleaning electronic assemblies Christie products must be installed and serviced by Christie qualified technicians All procedures must be performed by Christie qualified technicians Follow all service safety guidelines This panel is internationally approved and is designed for safe and reliable operation Required tools 1 and 2 Phillips screw drivers ESD protective strap an...

Page 13: ...emove the seven Phillips screws from the AD board 6 Replace the AD board 7 To re install follow these steps in reverse order Replacing the keypad board The keypad board is located on the left hand rear side of the display panel 1 Remove the rear cover 2 Remove all connectors from the board 3 Remove the two Phillips screws that secure the keypad board to the side of the display panel 4 Replace the ...

Page 14: ...ted at the bottom center rear side of the display panel 1 Remove the rear cover 2 Remove all connectors from the board 3 Remove the two Phillips screws from the LAN RS232 board 4 Replace the LAN RS232 board 5 To re install follow these steps in reverse order Replacing the IR board The IR board is located at the top left rear side of the display panel 1 Remove the rear cover 2 Remove all connectors...

Page 15: ...ecuring the mounting bracket to the panel 3 Remove the four Phillips screws securing the fan to the mounting bracket 4 Replace the fans 5 To re install follow these steps in reverse order Replacing the fan board The fan board is on the middle left rear side of the display panel 1 Remove the rear cover 2 Remove all connectors from the board Replacement procedures FHD553 X Service Guide 15 020 00165...

Page 16: ...ove the rear cover 2 Remove the two screws securing the fan bracket to the display panel 3 Remove all cables connected to the board 4 Remove the two Phillips screws from the LVDS to FFC board 5 Remove the ribbon cable 6 Replace the LVDS to FFC board 7 To re install follow these steps in reverse order Replacement procedures FHD553 X Service Guide 16 020 001658 01 Rev 1 01 2019 Copyright 2019 Christ...

Page 17: ...l follow these steps in reverse order Replacing the DisplayPort input cable The cable provides an additional DisplayPort input on the display panel 1 Remove the rear cover 2 Disconnect the cable from the AD board A 3 Remove the two Phillips screws securing the input port to the side of the display panel Replacement procedures FHD553 X Service Guide 17 020 001658 01 Rev 1 01 2019 Copyright 2019 Chr...

Page 18: ...replace the cable 5 To re install follow these steps in reverse order Replacement procedures FHD553 X Service Guide 18 020 001658 01 Rev 1 01 2019 Copyright 2019 Christie Digital Systems USA Inc All rights reserved ...

Page 19: ... There are no user serviceable or replaceable parts Do not attempt to repair or replace any system component yourself unless you are a qualified factory trained technician as doing so voids the product warranty The display does not turn on No video is displayed on the panel Details Possible causes for this issue include The display is not plugged in or the power outlet is not active The main power...

Page 20: ...ons on the remote control does not affect the display Details Possible causes for this issue include The remote control batteries have run out The buttons are locked IR extender is not connected Resolution Replace the batteries Unlock the buttons by pressing ENTER ENTER EXIT EXIT ENTER and EXIT in sequence Verify that the IR extender cable is correctly connected The image geometry is incorrect The...

Page 21: ...of the displayed image are too bright Resolution Decrease the brightness settings The image is too dark The image appears too dark when the brightness or backlight are set too low Resolution Increase the brightness or backlight settings Images from the HDMI source do not display Source video over HDMI does not display on the panel Details Possible causes for this issue include The resolution and f...

Page 22: ...ssue include The resolution and frequency of the video card in the computer are not compatible with the display Clock and Phase settings need adjustment Resolution Select a compatible resolution and vertical frequency Adjust Clock and Phase settings Maintenance and troubleshooting FHD553 X Service Guide 22 020 001658 01 Rev 1 01 2019 Copyright 2019 Christie Digital Systems USA Inc All rights reser...

Page 23: ...lic of South Africa ph 27 0 11 510 0094 Korea Seoul ph 82 2 702 1601 Japan Tokyo ph 81 3 3599 7481 India ph 91 080 6708 9999 Germany ph 49 2161 664540 France ph 33 0 1 41 21 44 04 Russian Federation and Eastern Europe ph 36 0 1 47 48 100 China Shanghai ph 86 21 6278 7708 China Beijing ph 86 10 6561 0240 Brazil ph 55 11 2548 4753 Australia ph 61 0 7 3624 4888 Worldwide offices Italy ph 39 0 2 9902 1...

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