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Chevrolet Express 2020, Owner'S Manual

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Chevrolet Express 2020 Owner'S Manual Download Page 324

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-

13882570) - 2020 - CRC - 6/18/19

Customer Information

323

Customer
Information

Customer Information

Customer Satisfaction

Procedure . . . . . . . . . . . . . . . . . . . 323

Customer Assistance

Offices . . . . . . . . . . . . . . . . . . . . . . 325

Customer Assistance for Text

Telephone (TTY) Users . . . . . 326

Online Owner Center . . . . . . . . . 326
GM Mobility Reimbursement

Program . . . . . . . . . . . . . . . . . . . . 327

Roadside Assistance

Program . . . . . . . . . . . . . . . . . . . . 327

Scheduling Service

Appointments . . . . . . . . . . . . . . . 329

Courtesy Transportation

Program . . . . . . . . . . . . . . . . . . . . 329

Collision Damage Repair . . . . . 330
Publication Ordering

Information . . . . . . . . . . . . . . . . . . 332

Radio Frequency

Statement . . . . . . . . . . . . . . . . . . . 333

Reporting Safety Defects

Reporting Safety Defects to

the United States
Government . . . . . . . . . . . . . . . . . 333

Reporting Safety Defects to

the Canadian
Government . . . . . . . . . . . . . . . . . 334

Reporting Safety Defects to

General Motors . . . . . . . . . . . . . 334

Vehicle Data Recording and
Privacy

Vehicle Data Recording and

Privacy . . . . . . . . . . . . . . . . . . . . . . 335

Cybersecurity . . . . . . . . . . . . . . . . . 335
Event Data Recorders . . . . . . . . 335
OnStar . . . . . . . . . . . . . . . . . . . . . . . 336
Infotainment System . . . . . . . . . . 336

Customer Information

Customer Satisfaction
Procedure

Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:

STEP ONE :

Discuss your concern

with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

STEP TWO :

If after contacting a

member of dealership management,
it appears your concern cannot be

Summary of Contents for Express 2020

Page 1: ...84361137 A Express Owner s Manual 2020 Express C M Y CM MY CY CMY K 20_CHEV_Express_COV_en_US_84361137A_2019JUN21 ai 1 5 30 2019 1 19 38 PM...

Page 2: ...s and Windows 7 Seats and Restraints 26 Storage 76 Instruments and Controls 78 Lighting 110 Infotainment System 117 Climate Controls 145 Driving and Operating 151 Vehicle Care 216 Service and Maintena...

Page 3: ...able in your region or changes subsequent to the printing of this owner s manual If the vehicle has the Duramax Diesel engine see the Duramax diesel supplement for additional and specific information...

Page 4: ...ext Symbols are shown along with the text describing the operation or information relating to a specific component control message gauge or indicator M Shown when the owner s manual has additional ins...

Page 5: ...ure Warning A Lane Keep Assist Malfunction Indicator Lamp Oil Pressure X Park Assist Pedestrian Ahead Indicator O Power 7 Rear Cross Traffic Alert I Registered Technician Remote Vehicle Start Seat Bel...

Page 6: ...Chevrolet Express Owner Manual GMNA Localizing U S Canada Mexico 13882570 2020 CRC 6 18 19 Introduction 5 Instrument Panel Overview...

Page 7: ...Current See Power Outlets 0 83 13 Rear Heating System 0 147 If Equipped Lane Departure Warning LDW 0 192 If Equipped Forward Collision Alert FCA System 0 188 If Equipped 14 Passenger Airbag On Off Swi...

Page 8: ...tion 19 Exterior Mirrors Convex Mirrors 20 Manual Mirrors 20 Trailer Tow Mirrors 21 Power Mirrors 21 Folding Mirrors 21 Heated Mirrors 21 Interior Mirrors Interior Rearview Mirrors 22 Manual Rearview...

Page 9: ...y RKE transmitter if equipped are connected to the provided key rings The ignition key and key rings and RKE transmitter if equipped are designed to work together as a system to reduce the risk of uni...

Page 10: ...r connected service plan an OnStar Advisor may remotely unlock the vehicle See OnStar Overview 0 337 Remote Keyless Entry RKE System See Radio Frequency Statement 0 333 If there is a decrease in the R...

Page 11: ...from outside the vehicle using the RKE transmitter See Remote Vehicle Start 0 11 To turn on or off see Vehicle Personalization 0 104 L Press and release to initiate vehicle locator The turn signal la...

Page 12: ...a risk of battery explosion Dispose of used batteries according to instructions and local laws Do not attempt to burn crush or cut the used battery Replace the battery if the DIC displays REPLACE BATT...

Page 13: ...amps press and hold for at least four seconds When the engine starts the parking lamps will turn on and remain on while the engine is running The doors will be locked The engine will continue to run f...

Page 14: ...wn out of the vehicle in a crash is Continued Warning Continued increased if the doors are not locked So all passengers should wear seat belts properly and the doors should be locked whenever the vehi...

Page 15: ...l override the delayed locking feature and immediately lock all the doors This feature will not operate if the key is in the ignition This feature can be programmed using the Driver Information Center...

Page 16: ...r side door to engage the security feature Move the button to the right for the passenger side door to return the door locks to normal operation Side Sliding Door For the side sliding door move the bu...

Page 17: ...sure that both doors are completely closed The swing out doors have a check strap assembly in the door frame to keep the door from opening beyond 90 degrees To open the door beyond 90 degrees close t...

Page 18: ...he doors can be unlocked and opened while the vehicle is moving The chance of being thrown out of the vehicle in a crash is increased if the doors are not locked So all passengers should wear seat bel...

Page 19: ...pen press the inside Q 3 After 30 seconds the alarm system will arm Pressing Q on the RKE transmitter a second time will bypass the 30 second delay and immediately arm the alarm system The vehicle ala...

Page 20: ...oor This should set off the alarm If the alarm does not sound when it should but the lamps flash check to see if the horn works The horn fuse may be blown To replace the fuse see Fuses and Circuit Bre...

Page 21: ...ogrammed and turn the ignition on within 10 seconds of removing the previous key The security message will turn off once the key has been programmed It may not be apparent that the security message we...

Page 22: ...or out Power Mirrors If equipped with power mirrors select each mirror by turning the knob clockwise for the passenger side mirror or counterclockwise for the driver side mirror The center position i...

Page 23: ...Video Manual Mirror If equipped this manual dimming mirror provides a camera view of the area behind the vehicle The video display feature comes on when the vehicle is shifted in R Reverse and turns o...

Page 24: ...Power RAP 0 168 Using the window switch press to open or pull to close the window The windows may be temporarily disabled if they are used repeatedly within a short time Express Down The driver windo...

Page 25: ...s ETG ETG is part of the overall occupant protection system on cargo vans with five seating positions and passenger vans ETG may help keep passengers sitting next to these fixed windows from being eje...

Page 26: ...artition behind the front seats or vertical metal panels on the inside of the rear side door windows These are part of the occupant protection system Do not remove them Sun Visors To block out glare s...

Page 27: ...bag System 44 Where Are the Airbags 46 When Should an Airbag Inflate 48 What Makes an Airbag Inflate 49 How Does an Airbag Restrain 49 What Will You See after an Airbag Inflates 49 Airbag On Off Switc...

Page 28: ...e vehicle if you try to adjust a driver seat while the vehicle is moving Adjust the driver seat only when the vehicle is not moving To adjust the seat 1 Lift the bar under the front edge of the seat c...

Page 29: ...crash That could cause injury to the person sitting there Always push and pull on the seatbacks to be sure they are locked To recline the seatback 1 Lift the lever on the inboard side of the seat 2 Mo...

Page 30: ...is could cause serious internal injuries For proper protection when the vehicle is in motion have the seatback upright Then sit well back in the seat and wear the seat belt properly Do not have a seat...

Page 31: ...cap with a black L marked on it Carpet Floor Covering Vinyl Floor Covering The right side pin has a black cap with a white R marked on it On a four passenger seat each half of the seat has a set of pi...

Page 32: ...the seat belt latch to the trim just inside the side door For the last row of seats stow the seat belt latch plate on the clip at the window trim Roll the mini latch into the seat belt webbing and the...

Page 33: ...e and push the seat to line up the pins with the base On a three passenger seat the pin with the black cap marked R must be installed on the right side and the pin with the gray cap marked L must be i...

Page 34: ...les attached at the outboard positions of the bench seat Do not twist the belts 11 Check that all locking pins are locked into place before operating the vehicle Seat Belts This section describes how...

Page 35: ...why wearing seat belts makes such good sense Questions and Answers About Seat Belts Q Will I be trapped in the vehicle after a crash if I am wearing a seat belt A You could be whether you are wearing...

Page 36: ...ating position Wear the lap part of the belt low and snug on the hips just touching the thighs In a crash this applies force to the strong pelvic bones and you would be less likely to slide under the...

Page 37: ...trim around the rear seatback folding handle or side airbag In a crash pinched seat belts might not be able to provide adequate protection Never allow seat belts to be routed under plastic trim piece...

Page 38: ...e way and start again If the locking feature stays engaged after letting the belt go back to stowed position on the seat move the seat rearward or recline the seat until the shoulder belt retractor lo...

Page 39: ...s slammed against a seat belt damage can occur to both the seat belt and the vehicle Seat Belt Height Adjuster The vehicle has a seat belt height adjuster for the driver and front outboard passenger p...

Page 40: ...ot sit on the outboard seat belt while entering or exiting the vehicle or at any time while sitting in the seat Sitting on the seat belt can damage the webbing and hardware Rear Seat Belt Comfort Guid...

Page 41: ...rt the two edges of the belt into the slots of the guide 3 Be sure that the belt is not twisted and it lies flat The elastic cord must be behind the belt with the plastic guide on the front Warning A...

Page 42: ...l Adjustable Style Warning A seat belt that is not properly worn may not provide the protection needed in a crash The person wearing the belt could be seriously injured The shoulder belt should go ove...

Page 43: ...e proper use and fit of seat belt extenders see the instruction sheet that comes with the extender Safety System Check Periodically check the seat belt reminder seat belts buckles latch plates retract...

Page 44: ...system in the vehicle A damaged seat belt system may not properly protect the person using it resulting in serious injury or even death in a crash To help make sure the seat belt systems are working p...

Page 45: ...tboard passenger is separate from the roof rail airbag for the passenger seated directly behind the front outboard passenger If the van is equipped with a 60 40 swing out door a single roof rail airba...

Page 46: ...h airbags Airbags are designed to work with seat belts not replace them Also airbags are not designed to inflate in every crash In some crashes seat belts are the only restraint See When Should an Air...

Page 47: ...eriously injured or killed Always secure children properly in the vehicle To read how see Older Children 0 55 or Infants and Young Children 0 57 There is an airbag readiness light on the instrument pa...

Page 48: ...has a single seating row and it has roof rail airbags for the driver and front outboard passenger the roof rail airbags are in the ceiling above the side windows Driver Side Shown Passenger Side Simi...

Page 49: ...nic sensors which help the airbag system determine the severity of the impact Deployment thresholds can vary with specific vehicle design Frontal airbags are designed to inflate in moderate to severe...

Page 50: ...de of the vehicle Airbags supplement the protection provided by seat belts by distributing the force of the impact more evenly over the occupant s body Rollover capable roof rail airbags are designed...

Page 51: ...then on again the fuel system will return to normal operation the doors can be locked the interior lamps can be turned off and the hazard warning flashers can be turned off using the controls for thos...

Page 52: ...airbag on off switch that you can use to manually turn on or off the front outboard passenger airbag No other airbag is affected by the airbag on off switch United States Canada and Mexico This switc...

Page 53: ...Condition A passenger has a medical condition which according to his or her physician Causes the passenger airbag to pose a special risk for the passenger and Makes the potential harm from the passeng...

Page 54: ...readiness light ever comes on and stays on it means that something may be wrong with the airbag system For example the front outboard passenger frontal airbag could inflate even though the airbag on o...

Page 55: ...ration of the airbag system can also be affected by changing including improperly repairing or replacing any parts of the following Airbag system including airbag modules front or side impact sensors...

Page 56: ...the vehicle A damaged airbag system may not properly protect you and your passenger s in a crash resulting in serious injury or even death To Continued Warning Continued help make sure the airbag sys...

Page 57: ...aintained for the length of the trip If yes continue If no return to the booster seat Q What is the proper way to wear seat belts A An older child should wear a lap shoulder belt and get the additiona...

Page 58: ...Young Children Everyone in a vehicle needs protection This includes infants and all other children Neither the distance traveled nor the age and size of the traveler changes the need for everyone to u...

Page 59: ...to crash forces an infant or a child will become so heavy it is not possible to hold it during a crash For example in a crash at only 40 km h 25 mph a 5 5 kg 12 lb Continued Warning Continued infant w...

Page 60: ...with the child restraint states the weight and height limitations for that particular child restraint In addition there are many kinds of child restraints available for children with special needs Wa...

Page 61: ...ooster seat See the seat belt fit test in Older Children 0 55 Securing an Add On Child Restraint in the Vehicle Warning A child can be seriously injured or killed in a crash if the child restraint is...

Page 62: ...nt Warning A child can be seriously injured or killed in a crash if the child is not properly secured in the child restraint Secure the child properly following the instructions that came with that ch...

Page 63: ...seating positions better than others Depending on where you place the child restraint and the size of the child restraint you may not be able to access adjacent seat belts or LATCH anchors for additi...

Page 64: ...e as long as the booster seat can be positioned properly and there is no interference with the proper positioning of the lap shoulder belt on the child Make sure to follow the instructions that came w...

Page 65: ...b X X Forward Facing Child Restraint Greater than 29 5 kg 65 lb X See Securing Child Restraints With the Seat Belt in the Rear Seat 0 70 or Securing Child Restraints With the Seat Belt in the Front Se...

Page 66: ...hook 2 on the child restraint connects to the top tether anchor in the vehicle in order to reduce the forward movement and rotation of the child restraint during driving or in a crash The child restra...

Page 67: ...t Passenger Position i Seating positions with top tether anchors The second third and fourth row with three passenger seats have exposed metal lower anchors in the crease between the seatback and the...

Page 68: ...restraint say that the top tether must be attached According to accident statistics children and infants are safer when properly restrained in a child restraint system or infant restraint system secu...

Page 69: ...old the rear seatback when the seat is occupied Do not fold the empty rear seat with a seat belt buckled This could damage the seat belt or the seat Unbuckle and return the seat belt to its stowed pos...

Page 70: ...2 3 Route and tighten the top tether according to your child restraint instructions and the following instructions If the position you are using does not have a headrest or head restraint and you are...

Page 71: ...ecessary replacements made as soon as possible If the vehicle has the LATCH system and it was being used during a crash new LATCH system parts may be needed New parts and repairs may be necessary even...

Page 72: ...traint needs to be installed in the rear seat be sure to read Where to Put the Restraint 0 61 1 Put the child restraint on the seat 2 Pick up the latch plate and run the lap and shoulder portions of t...

Page 73: ...ild restraint at the seat belt path and attempt to move it side to side and back and forth When the child restraint is properly installed there should be no more than 2 5 cm 1 in of movement To remove...

Page 74: ...irbag could inflate even though the airbag on off switch is turned off To help avoid injury to yourself or others have the vehicle serviced right away See Airbag Readiness Light 0 90 for more informat...

Page 75: ...t 0 91 2 Put the child restraint on the seat 3 Pick up the latch plate and run the lap and shoulder portions of the vehicle seat belt through or around the child restraint The child restraint instruct...

Page 76: ...ther anchor Refer to the instructions that came with the child restraint and to Lower Anchors and Tethers for Children LATCH System 0 62 8 Before placing a child in the child restraint make sure it is...

Page 77: ...Tie Downs 77 Storage Compartments Warning Do not store heavy or sharp objects in storage compartments In a crash these objects may cause the cover to open and could result in injury Front Storage If...

Page 78: ...in a collision if the top tether strap is damaged Properly secure all cargo Warning Properly secure all cargo with ropes or straps to help prevent it from sliding or shifting Do not place cargo highe...

Page 79: ...Voltmeter Gauge 89 Seat Belt Reminders 90 Airbag Readiness Light 90 Airbag On Off Light 91 Charging System Light 92 Malfunction Indicator Lamp Check Engine Light 92 Brake System Warning Light 94 Antil...

Page 80: ...o the next favorite radio station track on a CD or folder on an iPod or USB device c x Press to go to the previous favorite radio station track on a CD or folder on an iPod or USB device Also press to...

Page 81: ...Overview 0 337 if equipped SRCE Press to switch between the radio and CD and for equipped vehicles the front auxiliary Press to go to the next radio station while in AM FM or SiriusXM if equipped If e...

Page 82: ...is on top of the turn signal lever L Push the paddle to spray washer fluid on the windshield The wipers will clear the window and then either stop or return to the preset speed Compass This vehicle ma...

Page 83: ...C display does not show a heading for example N for North or the heading does not change after making turns there may be a strong magnetic field interfering with the compass Such interference may be c...

Page 84: ...softkey under the forward arrow that is currently displayed on the infotainment display until the time 12H hour and 24H hour and the date MM DD month and day and DD MM day and month are displayed 2 P...

Page 85: ...n use The light comes on when the ignition is on equipment requiring less than 150 watts is plugged into the outlet and no system fault is detected The indicator light does not come on when the igniti...

Page 86: ...pins or other flammable items are put in the ashtray hot cigarettes or other smoking materials could ignite them and possibly damage the vehicle Never put flammable items in the ashtray Warning Lights...

Page 87: ...Chevrolet Express Owner Manual GMNA Localizing U S Canada Mexico 13882570 2020 CRC 6 18 19 86 Instruments and Controls Instrument Cluster English Shown Metric Similar...

Page 88: ...on Center DIC 0 99 Fuel Gauge Metric English The fuel gauge when the ignition is on indicates how much fuel is left in the vehicle fuel tank An arrow on the fuel gauge indicates the side of the vehicl...

Page 89: ...speed outside temperature and oil viscosity but readings above the low pressure zone indicate the normal operating range A reading in the low pressure zone may be caused by a dangerously low oil level...

Page 90: ...tuate and approach the 122 C 250 F mark If the gauge reaches the 125 C 260 F mark it indicates that the cooling system is working beyond its capacity See Engine Overheating 0 237 Voltmeter Gauge When...

Page 91: ...o fasten their seat belt Then the light stays on solid until the belt is buckled This cycle may continue several times if the driver remains or becomes unbuckled while the vehicle is moving If the dri...

Page 92: ...l go off when the airbag has been turned on See Airbag On Off Switch 0 51 for more information including important safety information United States Canada and Mexico Warning If the front outboard pass...

Page 93: ...gnition key is turned to START but the engine is not running as a check to show it is working If it does not have the vehicle serviced by your dealer The light should go out once the engine starts If...

Page 94: ...f the light is flashing A malfunction has been detected that could damage the emission control system and increase vehicle emissions Diagnosis and service may be required To help prevent damage reduce...

Page 95: ...ection This can happen if the 12 volt battery has recently been replaced or run down or if the vehicle has been recently serviced See your dealer if the vehicle will not pass or cannot be made ready f...

Page 96: ...ve it fixed so it will be ready to warn if there is a problem If the light comes on while driving stop as soon as it is safely possible and turn off the vehicle Then start the engine again to reset th...

Page 97: ...is turned off If StabiliTrak ESC is off the Traction Control System TCS is also off If the StabiliTrak ESC and TCS are off the system does not assist in controlling the vehicle Turn on the TCS and th...

Page 98: ...es for about a minute and then stays on there may be a problem with the TPMS If the problem is not corrected the light will come on at every ignition cycle See Tire Pressure Monitor Operation 0 267 En...

Page 99: ...e Driver Information Center DIC 0 99 Security Light The security light should come on briefly as the engine is started If it does not come on have the vehicle serviced by your dealer If the system is...

Page 100: ...de air temperature automatically appears in the bottom right corner of the DIC display If there is a problem with the system that controls the temperature display the numbers will be replaced with das...

Page 101: ...eature called the retro active reset This can be used to set the trip odometer to the number of kilometers miles driven since the ignition was last turned on This can be used if the trip odometer is n...

Page 102: ...of liters L or gallons gal of fuel used since the last reset of this menu item To reset the fuel used information press and hold V while FUEL USED is displayed Timer Press 3 until TIMER displays This...

Page 103: ...To reset the engine oil life system see Engine Oil Life System 0 226 Side Blind Zone Alert If the vehicle has Side Blind Zone Alert SBZA this display allows the system to be turned on or off Press T u...

Page 104: ...tire positions To re learn the tire positions see Tire Pressure Monitor System 0 266 See Tire Inspection 0 270 and Tire Rotation 0 271 Change Compass Zone The vehicle may have this feature To change...

Page 105: ...vice as soon as possible Under certain operating conditions propulsion will be disabled Try restarting after the vehicle has been off for 30 seconds Vehicle Speed Messages SPEED LIMITED TO XXX KM H MP...

Page 106: ...This feature allows you to select the language in which the DIC messages will appear Press U until the LANGUAGE screen appears on the DIC display Press V once to access the settings for this feature T...

Page 107: ...shifted into P Park NO CHANGE No change will be made to this feature The current setting will remain To select a setting press V while the desired setting is displayed on the DIC REMOTE DOOR LOCK This...

Page 108: ...LAY DOOR LOCK This feature allows you to select whether or not the locking of the doors will be delayed When locking the doors with the power door lock switch and a door is open this feature will dela...

Page 109: ...to a normal level LOUD The chime volume will be set to a loud level NO CHANGE No change will be made to this feature The current setting will remain There is no default for chime volume The volume wil...

Page 110: ...nd Controls 109 Exiting the Feature Settings Menu The feature settings menu will be exited when any of the following occurs The vehicle is no longer on The 3 or T DIC buttons are pressed The end of th...

Page 111: ...n Control 114 Dome Lamps 114 Reading Lamps 115 Lighting Features Entry Lighting 115 Entry Exit Lighting 115 Exit Lighting 115 Battery Load Management 115 Battery Power Protection 116 Exterior Lighting...

Page 112: ...ior Lamps Off Reminder If a door is open a reminder chime sounds when the headlamps or parking lamps are manually turned on and the key is out of the ignition To turn off the chime turn the headlamp s...

Page 113: ...mp System When it is dark enough outside and the headlamp switch is in AUTO the automatic headlamp system turns on the headlamps along with the taillamps sidemarker lamps parking lamps and the instrum...

Page 114: ...de the exterior lamps remain on for 30 seconds after the ignition is turned off Lights On with Wipers If the windshield wipers are activated in daylight with the engine on and the exterior lamp contro...

Page 115: ...s at each flash of the turn signal and the message TURN SIGNAL ON also appears in the Driver Information Center DIC To turn off the chime and message move the turn signal lever to the off position Int...

Page 116: ...door is opened or the key is removed from the ignition Exit Lighting If it is dark enough outside the exterior lamps will turn on when the ignition is turned off This feature may be programmable See V...

Page 117: ...are cases at the highest levels of corrective action this action may be noticeable to the driver If so a Driver Information Center DIC message might be displayed such as SERVICE BATTERY CHARGING SYSTE...

Page 118: ...an cause a crash You or others could be injured or killed Do not give extended attention to infotainment tasks while driving Limit your glances at the vehicle displays and focus your attention on driv...

Page 119: ...nstalled audio system radio speakers amplifier if equipped induction system and exhaust system to work properly Deactivation is required by your dealer if related aftermarket equipment is installed Th...

Page 120: ...through the favorite pages 3 MENU Press to set the number of favorite pages Press to select the Speed Compensation Volume setting Press to turn Auto Page Text Information on or off 4 Buttons 1 6 Pres...

Page 121: ...RCE Press to scroll through auxiliary devices AM FM or SXM if equipped 10 FWD Press and hold to fast forward through a track 11 s REV Press and hold to go backward fast through a track 12 P Press to t...

Page 122: ...to scroll through the favorite pages 3 MENU Press to set the number of favorite pages Press to select the Speed Compensation Volume setting Press to turn Auto Page Text Information on or off 4 Buttons...

Page 123: ...em on and off Turn clockwise or counterclockwise to increase or decrease the volume 4 Press to switch the display between the radio station frequency and the time While the ignition is off press this...

Page 124: ...AL FADE To adjust the balance or fade 1 Press the f knob until the speaker control tabs display 2 Highlight the desired speaker control tab by doing one of the following Press the f knob Press the sof...

Page 125: ...station frequency flashes while the radio is in the scan mode Press either button again to stop scanning The radio seeks and scans stations only with a strong signal that are in the selected band Scan...

Page 126: ...CAT The CAT button is used to find SXM channels if equipped while the radio is in the SXM mode Finding a Channel BAND or SRCE Press to switch between FM1 FM2 AM and SXM if equipped The selection displ...

Page 127: ...on to be stored as a favorite The number of favorites pages can be set up using the MENU button To set up the number of favorites pages 1 Press MENU to display the radio setup menu 2 Press the softkey...

Page 128: ...Multi Band Antenna The multi band antenna is on the roof of the vehicle The antenna is used for the Navigation System OnStar and the SiriusXM Satellite Radio Service System if the vehicle has these f...

Page 129: ...scratched the CD does not play properly or not at all Do not touch the bottom side of a CD while handling it this could damage the surface Pick up CDs by the outer edges or the edge of the hole and th...

Page 130: ...d or press multiple times to continue moving forward through the tracks on the CD s REV Press and hold to reverse playback quickly within a track FWD Press and hold to advance playback quickly within...

Page 131: ...racks in each folder When the last track of the last folder has played play continues from the first track of the first folder File System and Naming The song name that displays is the song name conta...

Page 132: ...Release FWD to resume playing The elapsed time of the file displays S c Press the softkey below the S c tab to go to the first track in the previous folder c T Press the softkey below the c T tab to g...

Page 133: ...ould play The CD is dirty scratched wet or upside down The air is very humid If so wait about an hour and try again There was a problem while burning the CD The label is caught in the CD player If the...

Page 134: ...e audio player is not connected No Input Device Found displays SRCE If equipped press to listen to the radio when a portable audio device is playing The portable audio device continues playing Press t...

Page 135: ...Files with an mp3 or wma file extension AAC files stored on an iPod FAT16 FAT32 Connecting a USB Storage Device or iPod The USB port can be used to control an iPod or a USB storage device To connect...

Page 136: ...play additional information about the selected track Using Softkeys to Control a USB Storage Device or iPod The five softkeys below the infotainment display are used to control the functions listed be...

Page 137: ...f to scroll through the folders or files in the selected menu 5 Press f to select the desired file to be played To skip through large lists the five softkeys can be used to navigate in the following...

Page 138: ...t folder on a USB storage device OnStar System OnStar with 4G LTE If equipped with OnStar 4G LTE up to seven devices such as smartphones tablets and laptops can be connected to high speed Internet thr...

Page 139: ...umbers in this section for more information Warning When using a cell phone it can be distracting to look too long or too often at the screen of the phone or the infotainment system Taking your eyes o...

Page 140: ...fore pairing the cell phone Pairing Information A Bluetooth phone with MP3 capability cannot be paired to the vehicle as a phone and an MP3 player at the same time Up to five cell phones can be paired...

Page 141: ...hold b g for two seconds 2 Say Bluetooth 3 Say Delete The system asks which phone to delete 4 Say the name of the phone you want to delete Connecting to a Different Phone To connect to a different cel...

Page 142: ...digit it heard followed by a tone After the last digit has been entered say Store and then follow the directions given by the system to save a name tag for this number Using the Delete Command 1 Press...

Page 143: ...em say Clear at any time to clear the last number To hear all of the numbers recognized by the system say Verify at any time 1 Press and hold b g for two seconds 2 Say Digit Dial 3 Say each digit one...

Page 144: ...ing a Call Audio can be transferred between the Bluetooth system and the cell phone The cell phone must be paired and connected with the Bluetooth system before a call can be transferred The connectio...

Page 145: ...or Name Tag During a Call 1 Press b g The system responds Ready followed by a tone 2 Say Dial 3 Say the number or name tag to send Clearing the System Unless information is deleted out of the in vehi...

Page 146: ...ation for the vehicle can be controlled with this system Vehicles without Air Conditioning 1 Fan Control 2 Temperature Control 3 Air Delivery Mode Control 9 Turn the knob clockwise or counterclockwise...

Page 147: ...or outlets and front side windows The air conditioning compressor might turn on in this setting to dehumidify the air Do not drive the vehicle until all the windows are clear Vehicles with Air Conditi...

Page 148: ...pped the rear heating system lets you adjust the amount of air flowing into the rear of the vehicle from the front seating area This feature works with the main climate control system in the vehicle A...

Page 149: ...rol 2 Air Delivery Mode Control 3 Temperature Control Use this control panel to maintain a separate temperature setting Adjust the direction of the airflow or adjust the fan speed for the rear seat pa...

Page 150: ...ear seating area This disables the front control panel To return control to the front panel move the fan knob out of AUX 9 Turns the system off 9 Turn clockwise or counterclockwise to increase or decr...

Page 151: ...system Clear snow off the hood to improve visibility and help decrease moisture drawn into the vehicle Keep the path under the front seats clear of objects to help circulate the air inside of the veh...

Page 152: ...fting Into Park 170 Shifting out of Park 171 Parking over Things That Burn 172 Engine Exhaust Engine Exhaust 172 Running the Vehicle While Parked 173 Automatic Transmission Automatic Transmission 173...

Page 153: ...rupt stops Avoid idling the engine for long periods of time When road and weather conditions are appropriate use cruise control Always follow posted speed limits or drive more slowly when conditions r...

Page 154: ...r too often could cause a crash resulting in injury or death Focus your attention on driving Refer to the infotainment section for more information on using that system and the navigation system if eq...

Page 155: ...s while the vehicle is being driven brake normally but do not pump the brakes Doing so could make the pedal harder to push down If the engine stops there will be some power brake assist but it will be...

Page 156: ...ore effective than braking Holding both sides of the steering wheel allows you to turn 180 degrees without removing a hand Antilock Brake System ABS allows steering while braking Off Road Recovery The...

Page 157: ...ed surface and slow down when you have any doubt Try to avoid sudden steering acceleration or braking including reducing vehicle speed by shifting to a lower gear Any sudden changes could cause the ti...

Page 158: ...or through mountains is different than driving on flat or rolling terrain Tips include Keep the vehicle serviced and in good shape Check all fluid levels and brakes tires cooling system and transmissi...

Page 159: ...s in shaded areas The surface of a curve or an overpass can remain icy when the surrounding roads are clear Avoid sudden steering maneuvers and braking while on ice Turn off cruise control Blizzard Co...

Page 160: ...others could be injured The vehicle can overheat causing an engine compartment fire or other damage Spin the wheels as little as possible and avoid going above 56 km h 35 mph Rocking the Vehicle to Ge...

Page 161: ...lar B pillar The tire and loading information label shows the number of occupant seating positions 1 and the maximum vehicle capacity weight 2 in kilograms and pounds The Tire and Loading Information...

Page 162: ...d capacity is 650 lbs 1400 750 5 x 150 650 lbs 5 Determine the combined weight of luggage and cargo being loaded on the vehicle That weight may not safely exceed the available cargo and luggage load c...

Page 163: ...453 kg 1 000 lbs 3 Available Cargo Weight 0 kg 0 lbs Refer to the vehicle tire and loading information label for specific information about the vehicle s capacity weight and seating positions The comb...

Page 164: ...inued Warning Continued Never stack heavier things like suitcases inside the vehicle so that some of them are above the tops of the seats Do not leave an unsecured child restraint in the vehicle When...

Page 165: ...owing capabilities of the vehicle and more information Following break in engine speed and load can be gradually increased Ignition Positions 0 Stopping the Engine LOCK OFF 1 ACC ACCESSORY 2 ON RUN 3...

Page 166: ...driving turn off the vehicle only in an emergency In an emergency if the vehicle cannot be pulled over and must be turned off while driving 1 Push the key all the way in toward the steering column th...

Page 167: ...ng The transmission is also unlocked in this position If the key is left in ON RUN with the engine off the battery could drain and the vehicle may not start 3 START This is the position that starts th...

Page 168: ...and damage the cranking motor and drain the battery Wait at least 15 seconds between each try to let the cranking motor cool down 2 If the engine does not start after five to 10 seconds especially in...

Page 169: ...tained Accessory Power RAP These vehicle accessories can be used for up to 10 minutes after the engine is turned off Audio System Power Windows if equipped These features will work when the ignition i...

Page 170: ...ord for damage If it is damaged do not use it See your dealer for a replacement Inspect the cord for damage yearly 5 Plug it into a normal grounded 110 volt AC outlet Warning Improper use of the heate...

Page 171: ...ice on this Shifting Into Park 1 Hold the brake pedal down then set the parking brake 2 Move the shift lever into the P Park position by pulling the shift lever toward you and moving it up as far as i...

Page 172: ...sh yours a little uphill to take some of the pressure from the parking pawl in the transmission Then you should be able to pull the shift lever out of P Park Shifting out of Park The vehicle has an au...

Page 173: ...ventilation parking garages tunnels deep snow that may block underbody airflow or tail pipes The exhaust smells or sounds strange or different The exhaust system leaks due to corrosion or damage The...

Page 174: ...o use when starting the engine because the vehicle cannot move easily When parked on a hill especially when the vehicle has a heavy load you might notice an increase in the effort to shift out of P Pa...

Page 175: ...ing out of P Park or N Neutral with the engine running at high speed may damage the transmission The repairs would not be covered by the vehicle warranty Be sure the engine is not running at high spee...

Page 176: ...ding to how the vehicle is being used such as with a heavy load or when the temperature changes During this adaptive shift control process shifting might feel different as the transmission determines...

Page 177: ...and Cruise Control 0 182 Manual Mode Range Selection Mode If equipped Range Selection Mode helps control the vehicle s transmission and vehicle speed while driving downhill or towing a trailer by lett...

Page 178: ...the Tow Haul Mode on and off by pressing the button on the instrument panel When Tow Haul is on a light on the instrument cluster will come on See Tow Haul Mode Light 0 95 Also see Tow Haul Mode under...

Page 179: ...t too close to the vehicle ahead there will not be enough time to apply the brakes if that vehicle suddenly slows or stops Always leave enough room ahead to stop even with ABS Using ABS Do not pump th...

Page 180: ...ly the brake pedal as the driving situation dictates Brake Assist disengages when the brake pedal is released Hill Start Assist HSA Warning Do not rely on the HSA feature HSA does not replace the need...

Page 181: ...C 0 213 If cruise control is being used and traction control or StabiliTrak ESC begins to limit wheel spin cruise control will disengage Cruise control may be turned back on when road conditions allow...

Page 182: ...ld g until the StabiliTrak ESC OFF light g comes on and stays on in the instrument cluster then release The appropriate message will display in the DIC To turn TCS and StabiliTrak ESC on again press a...

Page 183: ...automatically disengages See Traction Control Electronic Stability Control 0 180 When road conditions allow you to safely use it again cruise control can be turned back on If the brakes are applied cr...

Page 184: ...s displayed Reducing Speed While Using Cruise Control If the cruise control system is already activated Press and hold SET until the desired lower speed is reached then release it To slow down in smal...

Page 185: ...Systems These systems do not replace the need for paying attention and driving safely You may not hear or see alerts or warnings provided by these systems Failure to use proper care when driving may r...

Page 186: ...eature performance Driver Information Center DIC messages may display when the systems are unavailable or blocked Front and rear bumpers and the area below the bumpers Front grille and headlamps Front...

Page 187: ...use proper care may result in injury death or vehicle damage When the vehicle is on and shifted into R Reverse the video image appears on the inside rearview mirror The video image disappears after th...

Page 188: ...e at speeds greater than 8 km h 5 mph To prevent injury death or vehicle damage even with Park Assist always check the area around the vehicle and check all mirrors before backing How the System Works...

Page 189: ...ckhammer or the compression of air brakes on a very large truck Forward Collision Alert FCA System If equipped the FCA system may help to avoid or reduce the harm caused by front end crashes When appr...

Page 190: ...and FCA sensors clean and in good repair Collision Alert When your vehicle approaches another detected vehicle too rapidly the red FCA display will flash on the windshield Also eight rapid high pitch...

Page 191: ...warning display will light up in the corresponding outside side mirror and will flash if the turn signal is on Warning SBZA does not alert the driver to vehicles rapidly approaching outside of the sid...

Page 192: ...tion zones that extend back from the side of the vehicle do not move further back when a trailer is towed Use caution while changing lanes when towing a trailer SBZA may alert to objects attached to t...

Page 193: ...lanes on winding or hilly roads If LDW only detects lane markings on one side of the road it will only warn you when departing the lane on the side where it has detected a lane marking Always keep yo...

Page 194: ...Tier Fuel GM recommends the use of TOP TIER Detergent Gasoline to keep the engine clean reduce engine deposits and maintain optimal vehicle performance Look for the TOP TIER Logo or see www toptiergas...

Page 195: ...ries The U S Canada and Mexico post fuel octane ratings in anti knock index AKI For fuel not to use in a foreign country see Prohibited Fuels 0 194 Fuel Additives TOP TIER Detergent Gasoline is highly...

Page 196: ...t your GM dealer Caution Some additives are not compatible with E85 or FlexFuel and can harm the vehicle s fuel system Use only additives approved by GM for E85 or FlexFuel vehicles Damage caused by u...

Page 197: ...the fuel cap counterclockwise to remove When refueling hang the fuel cap from the hook on the fuel door Fully insert and latch the fill nozzle begin fueling Warning Overfilling the fuel tank by more...

Page 198: ...ile it is inside a vehicle in a vehicle s trunk in a pickup bed or on any surface other than the ground Bring the fill nozzle in contact with the inside of the fill opening before operating the nozzle...

Page 199: ...d follow all state and local laws that apply to trailer towing These requirements vary from state to state State laws may require the use of extended side view mirrors Even if not required you should...

Page 200: ...The combination of the vehicle and trailer is longer and not as responsive as the vehicle itself Get used to the handling and braking of the combination by driving on a level road surface before driv...

Page 201: ...o trailer will not go over soft shoulders over curbs or strike road signs trees or other objects Always signal turns well in advance Do not steer or brake suddenly Driving on Grades Reduce speed and s...

Page 202: ...ave all passengers get out of the vehicle before backing onto the sloped part of the ramp Lower the driver and passenger side windows before backing onto the ramp This will provide a means of escape i...

Page 203: ...ires are clear of the chocks 6 Stop and have someone pick up and store the chocks 7 Slowly pull the trailer from the water Caution If the vehicle tires begin to spin and the vehicle begins to slide to...

Page 204: ...cle is used to tow a trailer Trailering Weight Ratings When towing a trailer the combined weight of the vehicle vehicle contents trailer and trailer contents must be below all of the maximum weight ra...

Page 205: ...weight of all passengers 4 Add the weight of all cargo in the vehicle 5 Add the weight of hitch hardware such as a draw bar ball load equalizer bars or sway bars 6 Add the weight of any accessories o...

Page 206: ...ht GCWR a G2500 Cargo Van 2WD Short Wheelbase 4 3LV6 3 42 3 357 kg 7 400 lb 5 897 kg 13 000 lb 6 0LV8 3 42 4 536 kg 10 000 lb 7 258 kg 16 000 lb G2500 Cargo Van 2WD Long Wheelbase 4 3LV6 3 42 3 220 kg...

Page 207: ...Short Wheelbase 4 3LV6 3 42 3 039 kg 6 700 lb 5 897 kg 13 000 lb 6 0LV8 3 42 4 355 kg 9 600 lb 7 258 kg 16 000 lb G3500 Passenger Van 2WD Long Wheelbase 4 3LV6 3 42 2 858 kg 6 300 lb 5 897 kg 13 000 l...

Page 208: ...3 73 b 7 258 kg 16 000 lb 6 0LV8 5 579 kg 12 300 lb GVWR 4 10 b 8 618 kg 19 000 lb 6 0LV8 6 441 kg 14 200 lb GVWR 4 10 b 9 072 kg 20 000 lb a The Gross Combined Weight Rating GCWR is the total allowab...

Page 209: ...uting 454 kg 1 000 lb The trailer tongue weight contributes to the Gross Vehicle Weight GVW GVW includes the curb weight of your vehicle any passengers cargo equipment and the trailer tongue weight Ve...

Page 210: ...tongue weight on the trailer hitch and the rear axle If a cargo carrier is used in the trailer hitch receiver choose a carrier that positions the load as close to the vehicle as possible Make sure th...

Page 211: ...ions and instructions Weight Distributing Hitch Adjustment A weight distributing hitch may be useful with some trailers 1 Front of Vehicle 2 Body to Ground Distance When using a weight distributing hi...

Page 212: ...ness Basic Trailer Wiring If the vehicle is not equipped with a trailer connector on the rear bumper a seven wire trailering harness is tied to the vehicle s frame The harness requires the installatio...

Page 213: ...wiring package The harness contains the following circuits Electric Trailer Brakes Dark Blue Battery Feed Red White Brake Apply Signal Light Blue Ground Black There are four blunt cut wires under the...

Page 214: ...ide motion of a trailer while towing If the vehicle is towing a trailer and the TSC detects that sway is increasing the vehicle brakes are selectively applied at each wheel to help reduce excessive tr...

Page 215: ...ers recommend replacing tires more than six years old Overloading is another leading cause of trailer tire blow outs Never load your trailer with more weight than the tires are designed to support The...

Page 216: ...and would not be covered by the vehicle warranty Always check with your dealer before adding electrical equipment Add on equipment can drain the vehicle s 12 volt battery even if the vehicle is not o...

Page 217: ...trol Function Check 245 Ignition Transmission Lock Check 245 Park Brake and P Park Mechanism Check 245 Wiper Blade Replacement 246 Windshield Replacement 246 Headlamp Aiming Front Headlamp Aiming 247...

Page 218: ...will receive genuine GM parts and GM trained and supported service people Genuine GM parts have one of these marks California Proposition 65 Warning Warning Most motor vehicles including this one as...

Page 219: ...he vehicle warranty Damage to vehicle components resulting from modifications or the installation or use of non GM certified parts including control module or software modifications is not covered und...

Page 220: ...e fluids reservoir caps or dipsticks Hood Warning Turn the vehicle off before opening the hood If the engine is running with the hood open you or others could be injured Warning Components under the h...

Page 221: ...e hood prop rod from the underside of the hood Return the prop rod to its retainer The prop rod must click into place when returning it to the retainer to prevent hood damage 3 Lower the hood 20 cm 8...

Page 222: ...Chevrolet Express Owner Manual GMNA Localizing U S Canada Mexico 13882570 2020 CRC 6 18 19 Vehicle Care 221 4 3L V6 Engine...

Page 223: ...Out of View See Cooling System 0 232 5 Engine Air Cleaner Filter 0 231 6 Engine Oil Dipstick See Checking Engine Oil under Engine Oil 0 224 7 Engine Oil Fill Cap See When to Add Engine Oil under Engin...

Page 224: ...Chevrolet Express Owner Manual GMNA Localizing U S Canada Mexico 13882570 2020 CRC 6 18 19 Vehicle Care 223 6 0L V8 Engine...

Page 225: ...dding Washer Fluid under Washer Fluid 0 239 Engine Oil For diesel engine vehicles see Engine Oil in the Duramax diesel supplement To ensure proper engine performance and long life careful attention mu...

Page 226: ...el When to Add Engine Oil 4 3L V6 Engine 6 0L V8 Engine If the oil is below the cross hatched area at the tip of the dipstick and the engine has been off for at least 15 minutes add 1 L 1 qt of the re...

Page 227: ...e Specification earlier in this section Engine Oil Additives Engine Oil Flushes Do not add anything to the oil The recommended oils meeting the dexos1 specification are all that is needed for good per...

Page 228: ...er level If the system is ever reset accidentally the oil must be changed at 5 000 km 3 000 mi since the last oil change Remember to reset the oil life system whenever the oil is changed How to Reset...

Page 229: ...tarting a fire Too little fluid could cause the transmission to overheat Be sure to get an accurate reading if checking the transmission fluid Wait at least 30 minutes with the engine off before check...

Page 230: ...at idle for two minutes or more Then without shutting off the engine use the steps that follow The transmission dipstick is near the center of the engine compartment and will be labeled with the grap...

Page 231: ...tic transmission fluid may damage the vehicle and the damage may not be covered by the vehicle warranty Always use the correct automatic transmission fluid See Recommended Fluids and Lubricants 0 315...

Page 232: ...and inspecting the engine air filter see Maintenance Schedule 0 307 How to Inspect the Engine Air Cleaner Filter Do not start the engine or have the engine running with the engine air filter housing o...

Page 233: ...ne side of the air cleaner filter end cap with the arrow on top of the housing base 5 Install the housing cover by aligning the arrow on top of the cover to the arrow on top of the housing base and fa...

Page 234: ...underhood electric fan Warning Do not touch heater or radiator hoses or other engine parts They can be very hot and can burn you Do not run the engine if there is a leak all coolant could leak out Tha...

Page 235: ...t meets GM Standard GMW3420 and clean drinkable water Anything else can cause damage to the engine cooling system and the vehicle which would not be covered by the vehicle warranty Never dispose of en...

Page 236: ...e the proper coolant mixture will With plain water or the wrong mixture the engine could get too hot but there would not be an overheat warning The engine could catch fire and you or others could be b...

Page 237: ...se is no longer hot Turn the pressure cap slowly counterclockwise until it first stops Do not press down while turning the pressure cap If a hiss is heard wait for that to stop A hiss means there is s...

Page 238: ...uge on the vehicle s instrument cluster See Engine Coolant Temperature Gauge 0 89 If the decision is made not to lift the hood when this warning appears but instead get service help right away see Roa...

Page 239: ...nue to drive normally and have the cooling system checked for proper fill and function If the warning continues pull over stop and park the vehicle right away If there is still no sign of steam push d...

Page 240: ...ick with a clean rag 4 Replace the cap and completely tighten it 5 Remove the cap again and look at the fluid level on the dipstick The level should be at the COLD FILL mark If necessary add only enou...

Page 241: ...ution to freeze and damage the washer fluid tank and other parts of the washer system When using concentrated washer fluid follow the manufacturer instructions for adding water Fill the washer fluid t...

Page 242: ...hange in many other ways if the wrong replacement brake parts are installed or if parts are improperly installed Brake Fluid The brake master cylinder reservoir is filled with DOT 3 brake fluid See En...

Page 243: ...mark What to Add Use only GM approved DOT 3 brake fluid from a clean sealed container See Recommended Fluids and Lubricants 0 315 Warning The wrong or contaminated brake fluid could result in damage...

Page 244: ...A fluid loss could indicate a problem Have it inspected and repaired This service can be complex See your dealer Do not directly power wash the transfer case and or front rear axle output seals High p...

Page 245: ...d into any new vehicle for the purpose of noise control prior to its sale or delivery to the ultimate purchaser or while it is in use or 2 The use of the vehicle after such device or element of design...

Page 246: ...h the engine off turn the ignition on but do not start the engine Without applying the regular brake try to move the shift lever out of P Park with normal effort If the shift lever moves out of P Park...

Page 247: ...windshield when no wiper blade is installed could damage the windshield Any damage that occurs would not be covered by the vehicle warranty Do not allow the wiper arm to touch the windshield 1 Lift th...

Page 248: ...s or any bulb changing procedure not listed in this section contact your dealer Caution Do not replace incandescent bulbs with aftermarket LED replacement bulbs This can cause damage to the vehicle el...

Page 249: ...t in the lamp assembly 7 Reinstall the lamp assembly into the grille until the outboard clip snaps into place Taillamps To replace a taillamp turn signal lamp or back up lamp bulb 1 Remove the two inb...

Page 250: ...p assembly and applique Center High Mounted Stoplamp CHMSL The Center High Mounted Stoplamp CHMSL is above the rear doors at the center of the vehicle To replace a bulb 1 Remove the two screws from th...

Page 251: ...by electrical problems Fuses and circuit breakers protect power devices in the vehicle Replace a bad fuse with a new one of the identical size and rating If there is a problem on the road and a fuse n...

Page 252: ...lems Look at the silver colored band inside the fuse If the band is broken or melted replace the fuse Be sure you replace a bad fuse with a new one of the identical size and rating Engine Compartment...

Page 253: ...elays and features shown Fuses Usage 1 ABS motor 2 ABS module Fuses Usage 3 Right trailer stoplamp Turn signal lamp 4 5 6 Fuel system control module Ignition 7 Body control module 5 8 Body control mod...

Page 254: ...age 31 Transmission control module Ignition 32 Transmission control module 1 battery 33 Rear parking aid module 34 35 36 Fuel system control module battery 41 Transmission control module 2 battery sig...

Page 255: ...module 6 73 Lighter Data link connector 74 Front blower 75 Engine control module 76 77 O2 sensor 1 78 Engine control module powertrain signal 1 Fuses Usage 79 Ignition coils injectors even Relays Usa...

Page 256: ...ss Owner Manual GMNA Localizing U S Canada Mexico 13882570 2020 CRC 6 18 19 Vehicle Care 255 Mega Fuse Holder Fuse Usage 1 Starter motor Floor Console Fuse Block The floor console fuse block is under...

Page 257: ...irbag Automatic occupant sensing F11 OnStar F12 ECM batt V6 gas F13 HVAC 2 F14 HVAC 1 F15 Reflected LED display F16 Upfitter aux 1 Gas ambulance F17 Heated outside mirrors F18 Rear window defogger F19...

Page 258: ...tire manufacturer Warning Poorly maintained and improperly used tires are dangerous Overloading the tires can cause overheating as a result of too much flexing There could be a blowout and a serious...

Page 259: ...cted All season tires provide adequate performance for most winter driving conditions but they may not offer the same level of traction or performance as winter tires on snow or ice covered roads See...

Page 260: ...t of Transportation DOT code indicates that the tire is in compliance with the U S Department of Transportation Motor Vehicle Safety Standards DOT Tire Date of Manufacture The last four digits of the...

Page 261: ...ect ratio construction type and service description See the Tire Size illustration later in this section for more detail 2 TPC Spec Tire Performance Criteria Specification Original equipment tires des...

Page 262: ...and Vehicle Load Limits 0 159 Tire Designations Tire Size The examples show a typical passenger vehicle and light truck tire size Passenger P Metric Tire 1 Passenger P Metric Tire The United States v...

Page 263: ...LT Metric tire illustration it would mean that the tire s sidewall is 75 percent as high as it is wide 4 Construction Code A letter code is used to indicate the type of ply construction in the tire T...

Page 264: ...gs A code molded into the sidewall of a tire signifying that the tire is in compliance with the U S Department of Transportation DOT Motor Vehicle Safety Standards The DOT code includes the Tire Ident...

Page 265: ...ty trucks and multipurpose vehicles Recommended Inflation Pressure Vehicle manufacturer s recommended tire inflation pressure as shown on the tire placard See Tire Pressure 0 265 and Vehicle Load Limi...

Page 266: ...he correct amount of air pressure to operate effectively Warning Neither tire underinflation nor overinflation is good Underinflated tires or tires that do not have enough air can result in Tire overl...

Page 267: ...press on the metal stem in the center of the tire valve to release air Re check the tire pressure with the tire gauge Put the valve caps back on the valve stems to keep out dirt and moisture and prev...

Page 268: ...pon subsequent vehicle start ups as long as the malfunction exists When the malfunction indicator is illuminated the system may not be able to detect or signal low tire pressure as intended TPMS malfu...

Page 269: ...nd its location Also see Tire Pressure 0 265 The TPMS can warn about a low tire pressure condition but it does not replace normal tire maintenance See Tire Inspection 0 270 Tire Rotation 0 271 and Tir...

Page 270: ...age come on and stay on TPMS Sensor Matching Process Each TPMS sensor has a unique identification code The identification code needs to be matched to a new tire wheel position after rotating the vehic...

Page 271: ...ep 5 7 Proceed to the passenger side rear tire and repeat the procedure in Step 5 8 Proceed to the driver side rear tire and repeat the procedure in Step 5 The horn sounds two times to indicate the se...

Page 272: ...el Replacement 0 277 If the full size spare tire is part of the tire rotation make sure the tire rotated into the spare position is stored securely Push pull and then try to rotate or turn the tire If...

Page 273: ...ce or on the wheel nuts or bolts Dual Tire Rotation When the vehicle is new or whenever a wheel wheel bolt or wheel nut is replaced or serviced check the wheel nut torque after 160 1 600 and 10 000 km...

Page 274: ...rect sunlight to slow aging This area should be free of grease gasoline or other substances that can deteriorate rubber Parking for an extended period can cause flat spots on the tires that may result...

Page 275: ...ge Use the correct size brand and type of tires on all wheels Warning Using bias ply tires on the vehicle may cause the wheel rim flanges to develop cracks after many miles of driving A tire and or wh...

Page 276: ...echnician See Buying New Tires 0 273 and Accessories and Modifications 0 218 Uniform Tire Quality Grading The following information relates to the system developed by the United States National Highwa...

Page 277: ...ring hydroplaning or peak traction characteristics Temperature The temperature grades are A the highest B and C representing the tire s resistance to the generation of heat and its ability to dissipat...

Page 278: ...ts wheel nuts or Tire Pressure Monitor System TPMS sensors with new GM original equipment parts Warning Using the wrong replacement wheels wheel bolts or wheel nuts can be dangerous It could affect th...

Page 279: ...ith LT225 75R16 or LT245 75R16 size tires use Low Profile Z Chain cables SAE Class S chains are not recommended If the vehicle has dual rear tires do not use individual tire chains Use tire chains tha...

Page 280: ...If a tire goes flat avoid further tire and wheel damage by driving slowly to a level place well off the road if possible Turn on the hazard warning flashers See Hazard Warning Flashers 0 113 Warning...

Page 281: ...ff of the mounting bracket Equipment needed for a 15 passenger seating arrangement is secured on the rear floor on the passenger side of the vehicle Remove the retaining wing bolt and lift it out of t...

Page 282: ...st handle on an angle through the hole in the rear floor panel above the bumper Be sure the hoist handle connects to the hoist shaft The chiseled end of the hoist handle is used to lower the spare tir...

Page 283: ...h counterclockwise The wheel nut caps are designed to remain with the center cap Remove the center cap If the wheel has a smooth center piece place the chisel end of the wheel wrench in the slot on th...

Page 284: ...ear position jacking point is on the rear axle If the exhaust system interferes with the jack location in the rear axle such as in Diesel vehicles place the jack 1 on the rear axle between the axle ho...

Page 285: ...enough off the ground so there is enough room for the spare tire to fit 6 Remove all the wheel nuts 7 Take the flat tire off of the mounting surface Warning Rust or dirt on a wheel or on the parts to...

Page 286: ...rning If wheel studs are damaged they can break If all the studs on a wheel broke the wheel could come off and cause a crash If any stud is damaged because of a loose running wheel it could be that al...

Page 287: ...ly Turn the wheel wrench clockwise and in a crisscross sequence as shown 12 Put the wheel cover or the center cap and plastic wheel nut caps back on Remove any wheel blocks Have a technician check the...

Page 288: ...ire when the vehicle is parked on a level surface Store the tire under the rear of the vehicle in the spare tire carrier 1 Spare Tire 2 Tire Wheel Retainer 3 Hoist Cable 4 Hoist Assembly 5 Hoist Shaft...

Page 289: ...he tire part way upward Make sure the retainer is seated in the wheel opening 7 Raise the tire fully against the underside of the vehicle by turning the wheel wrench clockwise until you hear two click...

Page 290: ...s because they will not fit Keep the spare tire and its wheel together If this vehicle has a spare tire that does not match the original road tires and wheels in size and type do not include the spare...

Page 291: ...he other vehicle It must have a 12 volt battery with a negative ground system Caution If the other vehicle does not have a 12 volt system with a negative ground both vehicles can be damaged Only use a...

Page 292: ...more light Battery fluid contains acid that can burn you Do not get it on you If you accidentally get it in your eyes or on your skin flush the place with water and get medical help immediately Warnin...

Page 293: ...ative terminal on the vehicle with the dead battery On your van use the unpainted radio antenna bracket as a remote negative terminal 8 Connect the other end of the negative cable to the negative term...

Page 294: ...e would not be covered by the vehicle warranty Do not lash or hook to suspension components Use the proper straps around the tires to secure the vehicle Do not drag a locked wheel tire Use tire skates...

Page 295: ...nal vehicle towing These laws may vary by region What is the towing capacity of the towing vehicle Be sure to read the tow vehicle manufacturer s recommendations What is the distance that will be trav...

Page 296: ...ed nor intended to be towed with any of its wheels on the ground If the vehicle must be towed see Towing the Vehicle 0 293 Appearance Care Exterior Care Locks Locks are lubricated at the factory Use a...

Page 297: ...e vehicle well before washing and after to remove all cleaning agents completely If they are allowed to dry on the surface they could stain Dry the finish with a soft clean chamois or an all cotton to...

Page 298: ...ion Use only approved cleaning solutions for aluminum chrome or stainless steel Some cleaners are highly acidic or contain alkaline substances and can damage the moldings Always dilute a concentrated...

Page 299: ...ades Bugs road grime sap and a buildup of vehicle wash wax treatments may cause wiper streaking Replace the wiper blades if they are worn or damaged Damage can be caused by extreme dusty conditions sa...

Page 300: ...wear and rotors for surface condition Inspect drum brake linings shoes for wear or cracks Inspect all other brake parts Steering Suspension and Chassis Components Visually inspect steering suspension...

Page 301: ...paint shop Chemical Paint Spotting Airborne pollutants can fall upon and attack painted vehicle surfaces causing blotchy ring shaped discolorations and small irregular dark spots etched into the paint...

Page 302: ...ng the windshield with water during the first three to six months of ownership will reduce tendency to fog Speaker Covers Vacuum around a speaker cover gently so that the speaker will not be damaged C...

Page 303: ...vehicle displays First use a soft bristle brush to remove dirt that can scratch the surface Then gently clean by rubbing with a microfiber cloth Never use window cleaners or solvents Periodically hand...

Page 304: ...bleach Rinse with cold water and then dry completely Care of Seat Belts Keep belts clean and dry Warning Do not bleach or dye seat belt webbing It may severely weaken the webbing In a crash they might...

Page 305: ...xico 13882570 2020 CRC 6 18 19 304 Vehicle Care Use the floor mat with the correct side up Do not turn it over Do not place anything on top of the driver side floor mat Use only a single floor mat on...

Page 306: ...ain the value of the vehicle if it is sold It is the responsibility of the owner to have all required maintenance performed Your dealer has trained technicians who can perform required maintenance usi...

Page 307: ...ecommended limits on the Tire and Loading Information label See Vehicle Load Limits 0 159 Are driven on reasonable road surfaces within legal driving limits Use the recommended fuel See Recommended Fu...

Page 308: ...l is changed See Engine Oil Life System 0 226 Extended Idle Use When the vehicle is used in a way that requires extended idle time one hour of use shall be deemed the same as 53 km 33 mi See Driver In...

Page 309: ...See Safety System Check 0 42 Visually inspect fuel system for damage or leaks Visually inspect exhaust system and nearby heat shields for loose or damaged parts Lubricate body components See Exterior...

Page 310: ...5 6 0 0 0 k m 9 7 5 0 0 mi 1 6 8 0 0 0 k m 1 0 5 0 0 0 mi 1 8 0 0 0 0 k m 11 2 5 0 0 mi 1 9 2 0 0 0 k m 1 2 0 0 0 0 mi 2 0 4 0 0 0 k m 1 2 7 5 0 0 mi 2 1 6 0 0 0 k m 1 3 5 0 0 0 mi 2 2 8 0 0 0 k m 1...

Page 311: ...chever comes first If driving in dusty conditions inspect the filter at each oil change or more often as needed See Engine Air Cleaner Filter 0 231 3 Or every five years whichever comes first See Cool...

Page 312: ...mi 1 6 8 0 0 0 k m 1 0 5 0 0 0 mi 1 8 0 0 0 0 k m 11 2 5 0 0 mi 1 9 2 0 0 0 k m 1 2 0 0 0 0 mi 2 0 4 0 0 0 k m 1 2 7 5 0 0 mi 2 1 6 0 0 0 k m 1 3 5 0 0 0 mi 2 2 8 0 0 0 k m 1 4 2 5 0 0 mi 2 4 0 0 0 0...

Page 313: ...rvices Vehicles with Dual Wheels Check dual wheel nut torque at 160 1 600 and 10 000 km 100 1 000 and 6 000 mi of driving Repeat this service whenever a tire wheel is serviced or removed Severe Commer...

Page 314: ...and components See Recommended Fluids and Lubricants 0 315 for GM approved fluids Engine oil and windshield washer fluid levels should be checked at every fuel fill Instrument cluster lights may come...

Page 315: ...hicle looking like new vehicle care products are available from your dealer For information on how to clean and protect the vehicle s interior and exterior see Interior Care 0 300 and Exterior Care 0...

Page 316: ...c Transmission Fluid Automatic Transmission 8 Speed Transmission DEXRON HP Automatic Transmission Fluid Chassis Lubrication Parking Brake Cable Guides Chassis Lubricant GM Part No 12377985 in Canada 8...

Page 317: ...19329451 Rear Axle Dual Rear Wheels SAE 75W 90 Synthetic Axle Lubricant GM Part No 88900401 in Canada 89021678 Rear Axle Single Rear Wheels SAE 75W 85 Synthetic Axle Lubricant GM Part No 19300457 in...

Page 318: ...ent Replacement parts identified below by name part number or specification can be obtained from your dealer Part GM Part Number ACDelco Part Number Engine Air Cleaner Filter 4 3L V6 Engine 84065602 A...

Page 319: ...318 Service and Maintenance Maintenance Records After the scheduled services are performed record the date odometer reading who performed the service and the type of services performed in the boxes pr...

Page 320: ...rs on the Vehicle Certification and Service Parts labels and certificates of title and registration Engine Identification The eighth character in the VIN is the engine code This code identifies the ve...

Page 321: ...bricants 0 315 for more information Application Capacities Metric English Air Conditioning Refrigerant R134a For the air conditioning system refrigerant charge amount see the refrigerant label located...

Page 322: ...190 Y 140 lb ft All capacities are approximate When adding be sure to fill to the approximate level as recommended in this manual Recheck fluid level after filling Engine Specifications Engine VIN Co...

Page 323: ...r Manual GMNA Localizing U S Canada Mexico 13882570 2020 CRC 6 18 19 322 Technical Data Engine Drive Belt Routing 4 3L V6 Engine LV1 6 0L V8 Engine L96 LC8 If equipped with a diesel engine see the Dur...

Page 324: ...and Privacy Vehicle Data Recording and Privacy 335 Cybersecurity 335 Event Data Recorders 335 OnStar 336 Infotainment System 336 Customer Information Customer Satisfaction Procedure Your satisfaction...

Page 325: ...h the Better Business Bureau BBB Auto Line Program to enforce your rights The BBB Auto Line Program is an out of court program administered by BBB National Programs Inc to settle automotive disputes r...

Page 326: ...quick and free of charge For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan CAMVAP call toll free 1 800 207 0685 or call the General Motors Customer Care Cen...

Page 327: ...et com The Chevrolet online owner experience allows access to videos articles and vehicle health specific to your Chevrolet as well as your OnStar Account information all in one place Membership Benef...

Page 328: ...nce When calling Roadside Assistance have the following information ready Your name home address and home telephone number Telephone number of your location Location of the vehicle Model year color an...

Page 329: ...nable and customary hotel meals rental car or a vehicle being delivered back to the customer up to 500 miles Services Not Included in Roadside Assistance Impound towing caused by violation of any laws...

Page 330: ...rs are proud to offer Courtesy Transportation a customer support program for vehicles with the Bumper to Bumper Base Warranty Coverage period in Canada extended powertrain and or hybrid specific warra...

Page 331: ...ime and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion Collision Damage Repair If the vehicle is involved in a collision and...

Page 332: ...provide reduced protection to the GM vehicle by limiting compensation for damage repairs through the use of aftermarket collision parts Some insurance companies will not specify aftermarket collision...

Page 333: ...y value the repair using aftermarket parts Discuss this with the repair professional and insist on Genuine GM parts Remember if the vehicle is leased you may be obligated to have the vehicle repaired...

Page 334: ...nada s RSP 100 ICES GEN Operation is subject to the following two conditions 1 The device may not cause harmful interference 2 The device must accept any interference received including interference t...

Page 335: ...Transport Canada at 1 800 333 0510 go to www tc gc ca recalls English www tc gc ca rappels French or write to Transport Canada Motor Vehicle Safety Directorate Defect Investigations and Recalls Divis...

Page 336: ...from unauthorized outside electronic access or control is important to GM GM maintains appropriate security standards practices guidelines and controls aimed at defending the vehicle and the vehicle...

Page 337: ...t access these data or share it with others except with the consent of the vehicle owner or if the vehicle is leased with the consent of the lessee in response to an official request by police or simi...

Page 338: ...s the vehicle battery and electrical system cellular service and GPS satellite signals to be available and operating OnStar acts as a link to existing emergency service providers OnStar may collect in...

Page 339: ...et help for an emergency Be a Good Samaritan or respond to an AMBER Alert Get assistance in severe weather or other crisis situations and find evacuation routes OnStar Services Emergency Emergency Ser...

Page 340: ...o set up an account After change in ownership and at 90 days Transferring Service Press Q to request account transfer eligibility information The Advisor can cancel or change account information Selli...

Page 341: ...phone network congestion or jamming may prevent service See Radio Frequency Statement 0 333 Services for People with Disabilities Advisors provide services to help with physical disabilities and medi...

Page 342: ...Turn Navigation route The Advisor may give a verbal route or may ask for a call back after the vehicle is driven into an open area Cellular and GPS Antennas Cellular reception is required for OnStar t...

Page 343: ...f you have any questions call 1 888 4ONSTAR 1 888 466 7827 or press Q to speak with an Advisor Users of wireless communications are cautioned that the privacy of any information sent via wireless cell...

Page 344: ...er Sergio Monesi Keith Owens George Petrov Greg Roelofs Kai Uwe Rommel Steve Salisbury Dave Smith Steven M Schweda Christian Spieler Cosmin Truta Antoine Verheijen Paul von Behren Rich Wales Mike Whit...

Page 345: ...so must not be misrepresented as being Info ZIP releases including but not limited to labeling of the altered versions with the names Info ZIP or any variation thereof including but not limited to dif...

Page 346: ...be downloaded to the vehicle 3 Follow the voice guided commands Using Voice Commands During a Planned Route Functionality of the Voice Command button if equipped may vary by vehicle and region For som...

Page 347: ...a Canada Ensuring Security Change the default passwords for the Wi Fi hotspot and myChevrolet mobile application Make these passwords different from each other and use a combination of letters numbers...

Page 348: ...n the vehicle s Wi Fi hotspot on off manage settings and monitor data consumption if equipped Locate a dealer and schedule service Request roadside assistance Set a parking reminder with pin drop take...

Page 349: ...49 What Will You See after an Airbag Inflates 49 When Should an Airbag Inflate 48 Where Are the Airbags 46 Airbags Adding Equipment to the Vehicle 54 Light On Off 91 On Off Light 91 Airbags cont d On...

Page 350: ...acement Center High Mounted Stoplamp CHMSL 249 Front Turn Signal Sidemarker and Parking Lamps 247 Halogen Bulbs 247 Headlamp Aiming 247 Headlamps 247 License Plate Lamps 249 Taillamps 248 Buying New T...

Page 351: ...ogram 329 Cruise Control 182 Light 98 Customer Assistance 326 Offices 325 Text Telephone TTY Users 326 Customer Information Publications Ordering Information 332 Customer Satisfaction Procedure 323 Cy...

Page 352: ...e System 226 Oil Pressure Gauge 88 Oil Pressure Light 97 Overheating 237 Power Messages 104 Running While Parked 173 Starting 166 Enhanced Technology Glass 24 Entry Lighting 115 Entry Exit Lighting 11...

Page 353: ...anced Technology 24 GM Mobility Reimbursement Program 327 H Halogen Bulbs 247 Hazard Warning Flashers 113 Head Restraints 27 Headlamps Aiming 247 Automatic 112 Bulb Replacement 247 Daytime Running Lam...

Page 354: ...Control 114 Lights Airbag On Off 91 Airbag Readiness 90 Antilock Brake System ABS Warning 95 Brake System Warning 94 Charging System 92 Check Engine Malfunction Indicator 92 Cruise Control 98 Engine...

Page 355: ...Life System 226 Engine Oil Pressure Gauge 88 Pressure Light 97 Older Children Restraints 55 Online Owner Center 326 OnStar 336 OnStar Additional Information 339 OnStar Emergency 338 OnStar Overview 3...

Page 356: ...ursement Program GM Mobility 327 Remote Keyless Entry RKE System 9 Remote Vehicle Start 11 Replacement Parts Airbags 55 Maintenance 317 Replacing Airbag System 55 Replacing LATCH System Parts after a...

Page 357: ...d Zone Alert SBZA 190 Side Door 15 Sidemarker Bulb Replacement 247 Signals Turn and Lane Change 113 Sliding Door 16 Special Application Services 312 Specifications and Capacities 320 Speedometer 87 St...

Page 358: ...293 Traction Control System TCS StabiliTrak Light 96 Traction Control Electronic Stability Control 180 Trailer Sway Control TSC 213 Tow Mirrors 21 Towing 202 Transmission Automatic 173 Fluid Automati...

Page 359: ...t and Tire Balance 276 Different Size 275 Replacement 277 When It Is Time for New Tires 272 Where to Put the Restraint 61 Windows 22 Enhanced Technology Glass 24 Manual 23 Power 23 Rear 25 Swing out W...

Page 360: ...84361137 A Express Owner s Manual 2020 Express C M Y CM MY CY CMY K 20_CHEV_Express_COV_en_US_84361137A_2019JUN21 ai 1 5 30 2019 1 19 38 PM...

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