
Chevrolet Captiva Owner Manual (GMNA-Localizing-MidEast LHD-
14860584) - 2021 - CRC - 5/18/20
Infotainment System
99
Symptom
Possible Causes and Solution
The host does not work and no information is shown
on the screen.
Take out the host from the instrument panel, and then check the host fuse and
connector to the vehicle.
The host works but no sound can be heard or the
sound volume is very low.
Increase the sound volume and check the front/rear and left/right balance setup.
The device is a little hot.
The device heats normally as it works.
The radio cannot search for the desired station.
Inspect whether the antenna is fully stretched and connected correctly.
Inspect whether the antenna amplifier in the vehicle has been damaged.
Signal of the desired station is too weak. Tune manually.
Certain audio files cannot be played via USB.
Confirm whether the device supports such audio files. Refer to the infotainment
system instructions.
The sound volume fluctuates as MP3 songs are played. MP3 songs are from many sources and no uniform standard applies.
The volume of MP3 songs may be different as they are compressed.
Turn the volume knob to adjust.
The artist/track/song name cannot be displayed.
The device does not support text display of the audio file.
The music pauses intermittently as it is played.
The format of the music file may be different as it is compressed.
Songs stored in the memory device cannot be read.
Confirm that the storage partition form of the memorizer is FAT16 or FAT32 as it is
checked in the computer; if not, reset the setup on the computer to change the
format to a standard applicable to the device requirement.
MP3 songs cannot be read via an all-in-one USB
adapter.
This device only supports song reading via an adapter with only one USB port.