Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-5
Customer Assistance for Text Telephone
(TTY) Users ...............................................7-6
Customer Assistance Offices ............................7-6
GM Mobility Reimbursement Program ................7-7
Roadside Assistance Program ..........................7-7
Scheduling Service Appointments ....................7-10
Courtesy Transportation Program ....................7-10
Collision Damage Repair ................................7-11
Reporting Safety Defects ................................7-14
Reporting Safety Defects to the United States
Government ..............................................7-14
Reporting Safety Defects to the Canadian
Government ..............................................7-15
Reporting Safety Defects to General Motors .....7-15
Service Publications Ordering Information .........7-15
Vehicle Data Recording and Privacy ................7-16
Event Data Recorders ...................................7-17
OnStar
®
......................................................7-18
Navigation System ........................................7-18
Radio Frequency Identification (RFID) ..............7-18
Section 7
Customer Assistance Information
7-1
Summary of Contents for 2009 Silverado
Page 6: ... NOTES vi ...
Page 24: ...Put someone on it Get it up to speed Then stop the vehicle The rider does not stop 1 18 ...
Page 100: ... NOTES 1 94 ...
Page 189: ... NOTES 3 3 ...
Page 190: ...Instrument Panel Overview Instrument Panel Overview Base Uplevel version 3 4 ...
Page 192: ...Instrument Panel Overview Premium version 3 6 ...
Page 410: ... NOTES 4 82 ...
Page 542: ... NOTES 5 132 ...