NucleoCounter
®
NC-200
™
Service Plan
For GMP Compliance & Priority Support
•
Priority access to technical and scientific specialists.
•
Enhanced warranty covers all defects/breakdowns and includes free repairs.
•
On-site service check with service kit including visits and instrument validation from our Field
Application Scientists/service-technicians.
ChemoMetec is dedicated to keeping your instruments and software qualified, validated and up to date.
With our Service Plan, have peace of mind knowing that every year you will receive outstanding,
direct support for your instrument.
Servicing your NucleoCounter® NC-200™ instrument regularly will help ensure that you are staying
GMP compliant. For more information, please contact us.
Service Plan features
Priority access to specialists
Our experienced Field Application Scientists (FAS) are first line support, and will address your case
as a top priority. Our FAS are certified and expertly trained to identify, isolate, and resolve even the
most challenging issues. You have direct access to our FAS during office hours. After hours, you can
reach out via [email protected] to resolve any issues and your local FAS will respond in a
timely manner.
Enhanced warranty including free repairs
This warranty covers defects or breakdowns caused by wrong installation, handling and storage,
unintended use, lack of reasonable maintenance or operation by the Buyer, Buyer’s agent or re
-
presentative. This warranty also covers all costs for transportation of instruments to and from our
facilities for repair.
On-site service check with service kit
Our FAS will perform instrument maintenance and IQ/OQ/PQ testing on-site approximately 9-11
months after installation and every 12 months thereafter. ChemoMetec will contact the customer at
least one month before the planned service check to organize the visit. We provide test kits for the
on-site service check.
