Chauvet TFX-DC4, User Manual, Page: 7 / 8

TFX-DC4 User Manual 7
2006-01-27 5:37:23 PM
A
PPENDIX
Returns Procedure
Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued.
Package must be clearly labeled with a Return Merchandise Authorization Number (RA #). Products
returned without an RA # will be refused. Call CHAUVET and request RA # prior to shipping the
fixture. Be prepared to provide the model number, serial number and a brief description of the cause
for the return. Be sure to properly pack fixture, any shipping damage resulting from inadequate
packaging is the customer
’ s responsibility. CHAUVET reserves the right to use its own discretion to
repair or replace product(s). As a suggestion, proper UPS packing or double-boxing is always a safe
method to use.
Claims
Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be
reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and
submit claims with the shipper in the event that a fixture is damaged due to shipping. Any other claim
for items such as missing component/part, damage not related to shipping, and concealed damage,
must be made within seven (7) days of receiving merchandise.
General Troubleshooting
Applies to
Symptom Solution(s)
Lights
Foggers
& Snow Controllers
Dimmers
& Chaser
Breaker/Fuse keeps
blowing Check total load placed on device

Chase is too slow Check users manual for speed adjustment
  
Device has no power Check for power on Mains.
Check device
’ s fuse. (internal and/or external)
  
Fixture is on but there
is no movement to the
audio Make sure you have the correct audio mode on the control
switches. If audio provided via
¼ ” jack, make sure a live
audio signal exists
Adjust sound sensitivity knob
  
Loss of signal Use only DMX cables
Install terminator
Note: Keep DMX cables separated from power cables or
black lights.
   
Relay will not work Check reset switch
Check cable connections
