Technical Specifications
Page 15 of 44
Returns
In case you need to return a product or request support:
•
If you live in the UK or Ireland, contact CHAUVET® Europe Ltd.
•
If you live in any other country, contact your dealer. See
www.chauvetlighting.com
for dealer
contact information.
Call the corresponding CHAUVET® Tech Support office and request a Return Merchandise
Authorization (RMA) number before shipping the product. Be prepared to provide the model number,
serial number, and a brief description of the cause for the return.
You must send the merchandise prepaid, in its original box, and with its original packing and
accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product returned without
an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of paper and place it
inside the box:
•
Your name
•
Your address
•
Your phone number
•
The RMA number
•
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will
be your responsibility. FedEx packing or double-boxing are recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace returned
product(s).
