5. Appendix
19
9/22/2009 11:10 AM
Returns Procedure
Returned merchandise must be sent prepaid and in the original packing; call tags will not be issued.
Package must be clearly labeled with a Return Merchandize Authorization Number (RMA #).
Products returned without the RMA # will be refused. Call CHAUVET and request an RMA # prior to
shipping the fixture. Be prepared to provide the model number, serial number and a brief description
of the cause for the return. Be sure to pack fixture properly; any shipping damage resulting from
inadequate packaging is the customer’s responsibility. As a suggestion, proper UPS packing or
double-boxing is always a safe method to use.
CHAUVET reserves the right to use its own discretion to repair or replace product(s).
If you are given an RMA #, please include the following information on a piece of paper inside
the box:
1)
Your name
2)
Your address
3)
Your phone number
4)
The RMA #
5)
A brief description of the symptoms
Claims
Damage incurred in shipping is the responsibility of the shipper; therefore, the damage must be
reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and
submit claims with the shipper in the event that a fixture is damaged due to shipping. Any other claim
for items such as missing component/part, damage not related to shipping, and concealed damage,
must be made within seven (7) days of receiving merchandise.
