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100401
ENGLISH
TROUBLESHOOTING
For further technical support:
Technical Service
Mon – Fri 8:30 AM – 5:00 PM (PST/PDT)
Toll Free: 1-877-338-0999
[email protected]
Problem
Cause
Solution
Generator will not start
No fuel
Add fuel
Faulty spark plug
Replace spark plug
Unit loaded during start up
Remove load from unit
Generator will not start;
Generator starts but runs roughly
Low oil level
Fill crankcase to the proper level
Place generator on a flat, level surface
Choke in the wrong position
Adjust choke
Spark plug wire loose
Attach wire to spark plug
Generator shuts down during operation
Out of fuel
Fill the gasoline tank or fill LPG cylinder
Low oil level
Fill crankcase to the proper level. Place
generator on a flat, level surface
Generator cannot supply enough power or
overheating
Generator is overloaded
Review load and adjust. See “Power
Management”
Insufficient ventilation
Check for air restriction. Move to a well
ventilated area
No AC output
Cable not properly connected
Check all connections
Connected device is defective
Replace defective device
Circuit breaker is open
Reset circuit breaker
Faulty brush assembly
Replace brush assembly (Service Center)
Faulty AVR (auto voltage regulator)
Replace AVR (Service Center)
Loose wiring
Inspect and tighten wiring connections
Other
Contact the help line
Repeated circuit breaker tripping
Overload
Review load and adjust. See “Power
Management”
Faulty cords or device
Check for damaged, bare or frayed wires.
Replace defective device
