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CHAMBERLAIN LIMITED WARRANTY
Chamberlain® RollerLift Plus CR855MYQ
Chamberlain Australia Pty Limited / Chamberlain New Zealand Limited (Chamberlain),
the manufacturer of Chamberlain automatic garage door openers is committed to
manufacturing and supplying high quality goods. As part of this commitment, we seek
to provide reliable service and support for our goods and are pleased to provide you,
the original purchaser, with this Chamberlain Limited Warranty.
The benefits given to you under this Chamberlain Limited Warranty are in addition to
any rights and remedies that you may have under Australian or New Zealand
consumer protection laws. Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law, or New Zealand Consumer Guarantess Act
1993. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Chamberlain’s warranty
What is covered
Chamberlain warrants to the original purchaser of the Chamberlain RollerLift Plus
CR855MYQ Roller Door Opener (Unit) that it is free from defects in materials and
workmanship for a period of 5 years (60 months) or 10,000 cycles (each opening &
closing of the garage door equals 1 cycle) whichever comes first, from the date of
purchase when installed in a residential premise with a residential specified garage
door that is designed for the sole purpose of a single-family dwelling.
Remote controlled transmitters and accessories included with this Unit have a 12
month warranty from date of purchase. These transmitters and accessories are not
covered for damage caused by neglect.
What is not covered
Batteries and globes are not covered under this warranty period.
Warranty conditions
It is a condition of this warranty that for the operating life of the Unit the garage door is
operable by hand and opens and closes with no more than a maximum of 20 kg of
lifting weight. It is also a condition of the Chamberlain Limited Warranty that the Unit is
serviced by a professional garage door technician during the period 24 to 36 months
after the purchase date. This garage door service fee will be at the consumer’s
expense. For assistance with finding your local garage door technician call
Chamberlain on 1800 665 438.
NB: The Australian Garage Door Association directs attention to consumers to
maintain your garage door in good running order it is important your door is serviced
by a professional garage door technician every 12 months or earlier as conditions may
require.
It is also a condition of the Chamberlain Limited Warranty to register your warranty by
completing the online form at
www.chamberlaindiy.com.au or www.chamberlaindiy.co.nz.
Making a claim
During the applicable Chamberlain Limited Warranty period, if you are concerned that
the Unit may be defective, call our Customer Service Centre toll free line (AU: 1800
665 438, NZ: 0800 653 667) and a Chamberlain technician will provide assistance in
fault finding.
If issues can’t be resolved over the phone, you can:
• remove and return Unit, and send the Unit freight paid to our Service Centre or:
• return the Unit to the point of purchase for further warranty assistance.
Once the problem has been diagnosed, subject to your rights under the applicable
Australian and New Zealand consumer protection laws with respect to major failures,
Chamberlain will provide you with, at their discretion:
• a replacement Unit
or
• repairs to the opener, Chamberlain will furnish replacement parts free of charge if
non electrical.-
Repairs and replacement parts provided under this Chamberlain Limited Warranty is
provided free of charge and is warranted for the remaining portion of the original
warranty period.
This Chamberlain Limited Warranty provides benefits which are in addition to your
other rights and remedies as a consumer.
Exclusions -- what voids the warranty
If our service centre determines that a warranty claim has been made in respect of a
failure or defect arising under or out of any exclusion detailed below such that the
claim is not covered under this Chamberlain Limited Warranty, we may, subject to
your other rights and remedies as a consumer, charge you a fee to repair, replace
and/or return the Unit to you. This Chamberlain Limited Warranty does not cover
any failure of, or defect in, the Unit due to:
1 non-compliance with the instructions regarding specifications, installation,
operation, maintenance and testing of the Unit or of any product with which the
Unit is used;
2 any attempt by a person other than a Professional Dealer to repair, dismantle,
reinstall or move the Unit to another location once it has been installed;
3 tampering, neglect, abuse, wear and tear, accident, electrical storm, excessive
use or conditions other than normal domestic use;
4 problems with, or relating to, the garage door or garage door hardware, including
but not limited to the door springs, door rollers, door alignment or hinges;
5 problems caused by electrical faults or replacement of batteries or light bulbs,
blown fuses, electrical surges, power surges or power strikes, fire, flood, rain,
water, lightning or storms;
6 water or moisture ingress that causes corrosion or electrical malfunction; 7
corrosion caused by sea air if located near a waterway, beach etc;
8 fitment to a commercial door or in a commercial operating application, installation
of a residential garage door opener in a commercial or industrial premises other
than a single-family dwelling.
9 lack of proper maintenance, service or care of the door and Unit;
10 any unauthorised modification to the Unit; or
11 damage caused by insects, pests or other after sale damage caused by events
or accidents outside Chamberlain’s reasonable control and not arising under
normal and standard operating conditions.
NB: A General Purpose Outlet (GPO) ie: power point must be supplied by the
consumer as this electrical fitting does not form a part of the Unit (opener). If this
Chamberlain Limited Warranty does not apply, you may have rights available to you
under the Australian and New Zealand consumer protection laws.
Accessories Warranty:
Accessories supplied with the Unit are warranted for 12 months from the date of
installation.
Liability – Australia only
Except as set out in the Australian Consumer Law (being Schedule 2 of the
Competition and Consumer Act 2010) (as amended, consolidated or replaced):
1 all other guarantees, warranties and representations in relation to the Unit or its
supply are excluded to the extent that Chamberlain canlawfully exclude them;
and
2 under no circumstances will Chamberlain be liable for consequential, incidental or
special damages arising in connection with the use, or inability to use, the Unit,
other than those which were reasonably foreseeable as liable to result from the
failure.
Liability – New Zealand only
Except as set out in the Fair Trading Act 1986 and the Consumer Guarantees Act
1993 (as amended, consolidated or replaced):
1 all other guarantees, warranties and representations in relation to the Unit or its
supply are excluded to the extent that Chamberlain can lawfully exclude them;
and
2 under no circumstances will Chamberlain be liable for consequential, incidental or
special damages arising in connection with the use, or inability to use, the Unit,
other than those which were reasonably foreseable as liable to result from the
failure.
Note: We request that you retain your sales docket or invoice as proof-of-
purchase and attach it to this manual to enable you to establish the date of
purchase in the unlikely event of a warranty service being required.
Chamberlain reserves the right to change the design and specifications of
the Unit without prior notification. Some features or accessories of the Unit
may not be available in certain markets or areas. Please check with your
distributor.
Chamberlain service centre contact details
Australia
Phone toll free 1800 665 438
Fax toll free 1800 888 121
Unit 1, 75 Epping Road North Ryde, NSW 2113
Website www.chamberlaindiy.com.au
Email [email protected]
New Zealand
Auckland phone 09 477 2823
Phone toll free 0800 653 667
Fax toll free 0800 653 663
Website www.chamberlaindiy.co.nz
114A5350B
