18
OPERATION AND MAINTENANCE
ACCESSORIES
24
1.
Model E940C Car visor remote
2.
Model E950C Keyring remote
3.
Model E840C/E840M Wireless keypad
4.
Model 1702AML Outside quick release
5.
Model 774AML Obstruction beams
6.
Model 827AU myQ Remote LED Light
7.
Model M-BBU24V
1
2
5
4
3
6
7
DIAGNOSTIC CHART
25
Your garage door opener is programmed with self-diagnostic capabilities. The indicator LEDʼs 1 & 3 on the control panel will flash a
number of times to indicate a fault code exists.
DIAGNOSTIC CODE
LED1 LED2
SYMPTOM
POSSIBLE RESOLUTION
1
1
The garage door opener will not
close and the courtesy light
flashes.
The Protector System
TM
(IR beams) are open circuit or wires may be
cut. Inspect sensor wires for a disconnected or cut wire. Turn power off
and reboot the opener.
1
2
The garage door opener will not
close and the courtesy light
flashes.
There is a short circuit wire for the The Protector System
TM
(IR beams).
Inspect The Protector System
TM
(IR beams) wire at all staple points and
replace wire or correct as needed. Turn power off and reboot the
opener.
1
3
The door control will not
function.
The wires for the door control are shorted or the door control is faulty.
Inspect the wire at all staple points and connection points and replace
wire or correct as needed.
1
4
The garage door opener will not
close and the courtesy light
flashes.
The Protector System
TM
(IR Beams) are misaligned or were momentarily
obstructed. Realign both sensors to ensure both LEDs are steady and
not flickering. Make sure nothing is hanging or mounted on the door that
would interrupt the sensors path while closing.
1
5
There is no door movement or
motor accelerates before
stopping suddenly.
No RPM pulses have been detected. Check the door manually for
balance, binding or obstructions. Internally the possible cause may be
the motor, logic board or RPM sensor. Try resetting door travel limits.
Contact service centre.
2
1
Opener fails to operate.
Possible PCB memory failure. Reboot opener by turning the mains
power OFF and then ON after 15 seconds. Reprogram the door travel
limits and force settings. Contact service centre.
2
2
Opener fails to operate.
Possible PCB Voltage failure. Reboot opener by turning the mains
power OFF and then ON after 15 seconds. Reprogram the door travel
limits and force settings. Contact service centre.
2
4
Opener fails to operate using
the transmitters
Possible receiver failure. Reboot opener by turning the mains power
OFF and then ON after 15 seconds. Recode the transmitters. Contact
service centre.
4
1
Door is moving down, stops
and reverses.
Manually open and close the door. Check for binding or obstructions,
such as a broken spring or door lock. If the door is binding or sticking
contact a trained door systems technician. If door is not binding or
sticking, reset the limits (refer to “Program the Travel Limits and Force”
section).
4
2
Door is moving up, stops and
reverses.
Manually open and close the door. Check for binding or obstructions,
such as a broken spring or door lock. If the door is binding or sticking
contact a trained door systems technician. If door is not binding or
sticking, reset the limits (refer to “Program the Travel Limits and Force”
section).
