background image

 Computer keyboards and other 

4.  

of

fi

 ce equipment should be 

placed on desks between 28” – 34” tall with no more than 20 
inches in reach depth for obstructed front access or 24 inches in 
reach depth for obstructed side reach access. In the 

fi

 rst 

fi

 gure 

below, if X < 20” then Y = 48”. When X = 20” – 25”, then Y = 44”. 
X should always be 

 25”.

All information contained herein is from the  ADA web site and the Department of Justice 

Code of Federal Regulations Excerpt CFR Part 36  ADA Standards for Accessible Design 

revised July 1, 1994. Chamberlain Access Solutions is not liable for the information contained 

in this document and we strongly recommend that installers, owners, and builders work with 

quali

fi

 ed experts in the local, state, and federal interpretations of  ADA and other similar laws. 

Refer to the  ADA Standards for Accessible Design and Federal regulations for more speci

fi

 c 

information and requirements.

Figure 5a

Figure 5b

35

TROUBLESHOOTING 

For a 

New Installation,

 the typical problems encountered are related to the 

installation or con

fi

 guration process. Start at step 1 in the Troubleshooting 

Steps section and proceed until the problem is found and resolved.
For an 

Existing (previously working) Installation,

 the 

fi

 rst step is to determine 

whether anything has been changed at the site. For instance, Has there 

been any new construction? This includes any changes to the site, 

adding units, recon

fi

 guring units, changing or adding video surveillance 

components, changing any electrical wiring, roo

fi

 ng changes, painting, 

etc. Even with a small change, wiring can be disturbed or disconnected or 

something new can interfere with equipment operation. 

I

• 

f there has been new construction, start at step 1 in the 

Troubleshooting Steps section and proceed until the problem is 

found and resolved.
If the APEX is not working, start at step 1 and proceed until the 

• 

problem is found and corrected.
If the APEX is receiving power, start at step 4 and proceed until the 

• 

problem is found and corrected.

Keep thorough notes during troubleshooting to compare against and to 

help 

fi

 nd problems, prevent confusion, and save time if site service by a 

technician is required. 

Test power and communication

Step 1

Does the APEX Access Device have Power?
 

Yes – Proceed to step 2

 

No – Check Power Supply and Wiring and retest or see Multiple 

Device Problems
This can be tested quickly by checking the display of the APEX. If the 

display is on or if any of the LEDs on the board are on, the board has 

power. If there is no indication of power from the display or LEDs, use a 

volt meter to check for the presence of voltage on connector P1 pins 1 & 

2.

Step 2

Is the voltage at the APEX, connector P1 pins 1 & 2, greater than 10.5 

Volts? (Use a volt meter to measure the voltage).
 

Yes – Proceed to step 3

 

No – Check Power Supply and Wiring and retest

Summary of Contents for APEX Access Device

Page 1: ...For Technical Support Please Call 1 888 528 7826 www chamberlainaccess com APEX Access Device Installation and Operation Manual...

Page 2: ...is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the...

Page 3: ...disrupt the operation of the system or may be interfered with by the system ChamberlainAccess Solutions assumes no liability for any problems caused by interference It is the sole responsibility of t...

Page 4: ...able to anyone for any consequential or incidental damages for breech of this warranty or any other warranties This warranty will not be modified or varied Chamberlain Access Solutions does not author...

Page 5: ...1 Testing the Keypad 19 Operation 20 Input Output Descriptions 20 Relay Outputs 20 Dry Contact Inputs 21 Using Extended Door Controls 22 APEX Access Device Setup Function 23 Setup Parameters Functions...

Page 6: ...cannot exceed 100 and must be noncondensing 39 Test multiple devices or entire site Generally multiple problems are a sign of problems in the wiring either from bad splices pinched or nicked wires ra...

Page 7: ...f customers and then remove the device in question Switch the device with another similar device that has been proven to be working For example if the entrance keypad isn t working but the exit one is...

Page 8: ...ADA web site or call the information line listed above Provide adequate well lit signs written picture and Braille Design hallways with adequate room for wheelchairs Provide adequate access to all key...

Page 9: ...APEX and running the system setup report on the controller If the system setup report shows the remote number address assigned to the APEX as being ON LINE with the APEX disconnected then another dev...

Page 10: ...as there been any new construction This includes any changes to the site adding units reconfiguring units changing or adding video surveillance components changing any electrical wiring roofing change...

Page 11: ...surface on one side that has been saturated with a cleaning solution To clean the reader swipe the cleaning card several times through the slot in the reader Once the card has been used it should be...

Page 12: ...s from the finished floor for walk up keypads and 45 inches from the finished driveway for standard vehicle access Figure 8 Figure 9 33 When the customer s code has expired W E R E S O R R Y T H E C O...

Page 13: ...E N T L Y C L O S E D When the customer is not authorized to enter an area W E R E S O R R Y Y O U A R E N O T A L L O W E D I N T O T H I S A R E A 9 Gooseneck Stand Mount A gooseneck is commonly us...

Page 14: ...owing entrance These checks are used to prevent unauthorized access attempts When a customer uses an access code the checks are performed as soon as the code is entered If the customer uses a card the...

Page 15: ...n error on the card the following message will be displayed W E R E S O R R Y P L E A S E T R Y Y O U R C A R D A G A I N Once the card is read the APEX will go through the security checks described i...

Page 16: ...and no other functions have been selected The display will switch between the messages approximately once every 5 seconds The two standard messages are the date and time message and the Welcome to me...

Page 17: ...hen exiting from setup mode Pressing the key will return the device to normal operation If no key is pressed the device will return to normal operation after a few seconds and all information will be...

Page 18: ...maximum number of attempts within a one minute period before the APEX will prevent further code entry If the number is set to three then after three successive attempts with invalid codes the user wil...

Page 19: ...the time of day on Sunday that Relay 2 will activate E n t e r S U N D A Y C L O S E T i m e P R E S S W H E N D O N E Sets the time of day on Sunday that Relay 2 will deactivate E n t e r H O L I D A...

Page 20: ...ctory default of 12 Hour R e l a y 2 F u n c t i o n A U X O U T P U T P r e s s t o C h a n g e P R E S S W H E N D O N E Controls the function of Relay 2 Options are ALARM OUTPUT HOLD OPEN BY TIME S...

Page 21: ...d when an access is attempted A valid access will cause the buzzer to sound one long beep All other attempts will cause the buzzer to sound four short beeps Factory default is YES on S o u n d B u z z...

Page 22: ...e Factory Defaults Select Yes to restore all default factory settings including the site name and password Press the key to advance through each setup parameter A parameter is automatically saved when...

Page 23: ...door is opened by the controller or by the RTE device Relay 2 will activate to turn on the door holder and hold the door open To use a door holder Relay 2 must be set for DIFFERENT HOLD TIME in the AP...

Page 24: ...uration select the HOLD OPEN BY TIME option then set the hours for Relay 2 to Active Every day of the week can have different open and close hours In addition holiday hours can be set and the next hol...

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