45
WARRANTY
Our equipment comes with a 12-month warranty from
the date of shipment. This may be extended to 6
months from the date of commissioning of the
equipment, subject to commissioning report being
mailed to Cetetherm. The warranty period is limited
to 18 months from the actual date of shipment from
the factory.
The manufacturer’s liability is limited to the replacement
of any defective part that cannot be repaired. No
other financial compensation may be claimed in any
case under the warranty
The nature and probable cause of the defect must be
reported to the manufacturer before any action is
taken. The defective part should then be returned to
our factory in France for assessment unless written
agreement to proceed otherwise has been obtained
from Cetetherm. The results of the assessment can
only state whether or not the terms of the warranty
apply
Exclusional factors:
Non-compliance with the guidelines for installation, configuration and maintenance:
Over pressures, water-hammer, scaling, noncompliant water quality
Also excluded from the warranty:
-
Fitting costs, refitting costs, packaging, transport, and any accessories or
equipment not manufactured by Cetetherm, which will only be covered by any
warranties issued by said third-party manufacturers.
-
Any damage caused by connection errors, insufficient protection, misapplication
or faulty or careless operations.
-
Equipment disassembled or repaired by any other party than Cetetherm.
Defaulted payment will lead to all operational warranties covering the equipment
delivered being terminated.
SPARE PARTS
Only replace any defective part with the
original
spare part. Please contact your local
agency.
How to contact Cetetherm :
Our contact details are updated on our website