Cellink INKREDIBLE, User Manual

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9. Warranty and guarantee
We guarantee that you will receive our product tested, working, fully assembled and
ready to use. Every bioprinter is covered under the Conditions of Carriage by FedEx, and
can be read using this link:
http://www.fedex.com/hu_english/services/terms/
We will also personally insure every bioprinter sent under Declared Value Insurance, also
optioned by FedEx. If, in the case there is a problem with the INKREDIBLE outside of the
FedEx terms, it is not the result of neglect of the purchaser and the incident occurs and
is reported within 3 months (90 days) of the purchase date, conforms to all the rules of
the warranty hereby included and the customer provides the original proof of purchase/
serial number, then CELLINK will work out the problem on an individual basis as each
problem must be addressed this way. In the rare case of a specifically diagnosed and
proven DOA (dead on arrival) part (detailed description and documentation required),
CELLINK will most likely send a replacement part to you. In the case that a customer has
already been through all these previous options stated and is still not satisfied with the
results,the customer has to have the bioprinter sent back at their own expense. Once
a return is received (for example a returned bioprinter), CELLINK will then send back a
new unit at our own expense. Proper packaging is required in the rare case of a returned
product or part, and the product itself must arrive back in the condition in which it was
originally received.
CELLINK is not in any way responsible for any consequential losses or downtime
what- so-ever caused by a problem in the performance of our products. CELLINK is
not responsible for additional customs fees and tariffs. CELLINK is not responsible for
delivery delays or the inability to deliver from the carrier. CELLINK is not responsible for
damages resulting from improper handling during delivery. The warranty also does not
cover any damages brought about because of an accident. All warranties are voided if the
product has been moved from the original country of purchase.
The guarantee and warranty does not cover any alterations or repairs made by a second
or third party. We are always eager to work with you personally to fix any problem that
may arise in the most efficient fashion meeting it’s specific case, but we do not suggest
you to “rig” up something outside of the recommended guidelines in your user manual
unless personally instructed by us to do so. CELLINK provides no guaranties on the safety
or performance of modified INKREDIBLE 3D bioprinters. We are also not responsible
for incorrect voltage being used, environmental conditions (moisture, fire, water, flood,
lightning, ext.), or any other form of neglect on the customer’s part. If you are unsure
about something, feel free to contact us prior to using the INKREDIBLE.