9.
Troubleshooting
‐
Sending
&
Receiving
problems
‐
Trouble
Sending
Photos
I'm
having
trouble
sending
photos
to
my
CEIVAshare
frame
Make
sure
your
Connection
Method
is
set
to
the
correct
setting
•
On
your
remote,
press
the
Menu
button,
then
highlight
Connection
Settings
and
press
the
Select
button.
•
Highlight
How
to
Connect
and
press
the
Select
button.
•
Make
sure
that
the
check
mark
is
on
the
type
of
connection
you're
using.
If
it
isn't,
use
the
directional
buttons
to
highlight
the
type
of
connection
you're
using,
press
the
Select
button,
then
press
the
Select
button
again
when
Save
is
highlighted
to
confirm.
•
Test
to
see
if
it
retrieves
photos
from
the
CEIVA
Network
by
pressing
(and
holding)
the
White
button
(Picture)
on
the
back
of
your
CEIVA
frame
until
it
displays
the
message,
“You
can
let
go
now,
I'm
connecting”.
If
your
CEIVAshare
still
does
not
send
photos
to
your
frame,
check
the
following:
•
If
you're
using
a
phone
connection,
make
sure
the
phone
line
is
securely
plugged
into
the
wall
outlet,
as
well
as
the
back
of
the
CEIVAshare
frame
and
that
both
plugs
are
free
of
dust
and
debris.
•
Log
on
to
the
CEIVA
Website.
Click
My
Frames
,
and
then
click
Frame
Settings.
If
using
a
phone
connection,
scroll
down
to
make
sure
the
correct
phone
number
is
being
used.
•
If
using
a
phone
connection,
make
sure
the
phone
line
is
not
being
used
at
the
same
time
by
another
device
connected
to
the
same
phone
line,
such
as
a
fax
machine.
•
Check
to
make
sure
you
don't
hear
a
delay
in
the
dial
tone
on
your
phone
line.
•
If
you
have
DSL,
make
sure
to
use
a
DSL
filter
when
plugging
the
CEIVA
frame
into
a
phone
outlet.
If
your
CEIVAshare
frame
(with
telephone
line)
is
still
not
sending
photos:
•
Try
plugging
your
CEIVAshare
into
a
different
phone
jack
in
the
house.
•
Remove
any
splitters
on
the
phone
jack
and
plug
your
CEIVAshare
directly
into
the
phone
jack.
If
this
works,
you
may
need
to
replace
your
splitter
with
a
new
one.
•
If
you're
not
using
the
phone
cord
provided
to
you
when
you
purchased
your
CEIVAshare,
try
changing
the
phone
cord.
The
phone
cord
should
be
no
longer
than
15
feet.
•
Some
voicemails
and
other
phone
features
may
create
a
stutter
in
the
dial
tone.
Check
the
line
and
make
sure
you
have
an
ordinary
continuous
tone.
This
may
require
that
you
clear
out
any
unanswered
messages.
•
If
you
have
pulse
dialing
or
require
a
prefix
to
dial
an
outside
line,
you
will
need
to
set
the
prefix
directly
on
your
CEIVAshare.
To
find
out
how,
click
here.
For
further
information
about
sending
photos
to
your
CEIVA
frames,
consult
the
sections
in
this
manual
about
sending
photos.
Summary of Contents for CEIVAshare SHR508A
Page 114: ......
