Hot Water Dispensers
Cecilware
®
7
Troubleshooting
Before you call for help, please read the following:
WARNING:
To reduce the risk of electrical shock, unplug the dispenser power cord before repairing or
replacing any internal components of the unit. Before any attempt to replace a component, be sure to check all
electrical connections for proper contact. Only a qualified service technician should perform electrical and
mechanical adjustments or repairs.
If you need help, call Grindmaster-Cecilware Technical Service Department, (502) 425-4776 or (800) 695-4500 (USA
& Canada only) (Monday through Friday 8 AM - 6 PM EST). Please have the model and serial number ready so
that accurate information can be given.
Prior authorization must be obtained from Grindmaster-Cecilware for all warranty claims.
Grindmaster-Cecilware provides the industry’s BEST warranty. Visit our website at gmcw.com for
warranty terms and conditions.
PROBLEM
PROBABLE CAUSE
SOLUTION
DOES NOT FILL
•
Water supply off
•
Turn water supply on
•
Line cord not plugged in
•
Plug in line cord
•
Power switch off
•
Turn power switch on
•
Circuit breaker tripped
•
Reset breaker
•
Power switch inoperative
•
Replace power switch
•
Solenoid valve inoperative
•
Replace solenoid
•
Level control inoperative
•
Replace level control
WATER CONTINUES
•
Leaking solenoid valve
•
Replace solenoid
TO FLOW FROM
•
Level probe dirty
•
Clean or replace probe
OVERFLOW
COLD WATER
•
Heater switch in OFF position
•
Turn heater ON
•
Thermostat in OFF position
•
Turn thermostat ON
•
Thermostat defective
•
Replace thermostat
•
High limit switch defective
•
Replace high limit switch
•
Heater element defective
•
Replace heater element
•
Loose electrical connection(s)
•
Tighten all loose connections
WATER BOILS
•
Thermostat out of calibration
•
Adjust thermostat (see
Maintenance)
CONTINUOUSLY
•
Thermostat defective
•
Replace thermostat