Cappuccino Dispenser - Vertical Door
Cecilware
®
11
Troubleshooting Guide
Before you call for help, please read the following:
WARNING:
To reduce the risk of electrical shock, unplug the dispenser power cord before repairing or
replacing any internal components of the unit. Before any attempt to replace a component, be sure to check all
electrical connections for proper contact.
Problem
Possible Cause
Solution
Merchandiser Display not lit.
No power.
Dispensing unit unplugged.
Reconnect dispensing unit.
No power from Terminal Block.
Check the Terminal Block for loose wire.
Defective Bulb.
Replace Bulb.
Defective Ballast.
Replace Ballast.
Loose Bulb in socket.
Make sure bulb is seated properly in socket.
No water when Rinse Switch
is ON.
Water supply OFF.
Turn water ON.
Clogged inlet screen (Water Inlet
Valve).
Disconnect water line and clean inlet screen.
Inoperative Water Inlet Valve.
Check connection, if needed replace Valve.
Loose electrical connection.
Check all electrical connections.
No product when Dispense
Button is pressed.
No product in Hopper.
Add product.
Auger not working.
Engage Hopper/Nut to Motor Gear (See pg 8).
Damaged, loose, or missing
Agitator Gear.
Replace Agitator Gear (See pg 8).
Inoperative Auger Motor or Relay.
Check connections of Motor, Relay, and/or
Switch; if needed replace components.
Hopper outlet clogged.
Clean Hopper and check Cartridge Heater.
Faulty Coupling.
Replace damaged Coupling components.
Water does not shut off.
Water keeps dispensing.
Leaking Water Inlet Valve.
Clean/check fittings of Water Inlet Valve.
Replace Water Inlet Valve if needed. See
Water
Inlet Valve Test.
Inoperative Dispense Switch.
Check Switch connections. Replace Dispense
Switch if needed.
Inoperative Rinse Switch.
Check Rinse Switch connections.
Replace Rinse Switch if inoperative.
Clogged/stuck Water Dispense
Valve.
Clean or unclog Water Dispense Valve.
Replace Dispense Valve if inoperative.
No water is going into tank.
Water Inlet Valve malfunction.
Check Solenoid. Replace if necessary.
See
Water Inlet Valve Test
.
Water Level Sensor/ Probe
malfunction.
Check Probe. Replace if necessary. See
Probe
Test.
Tank Control Board.
Check Tank Control Board. Replace if
necessary.
See
Water Level Control Test
.
Water will not stop flowing
into water tank.
Water Level Probe malfunction.
Check Probe. Replace if necessary. See
Probe
Test
.
Water Inlet Valve malfunction.
Check Solenoid. Replace if necessary. See
Water
Inlet Valve Test
.
Tank Control Board malfunction.
Check the Tank Control Board. Replace if
necessary.
See
Water Level Control Test
.
Water is not heating up in the
water tank.
Heater Switch is OFF.
Turn Heater Switch ON.
Loose connection on Thermistor.
Make sure all wires and terminals on Thermistor
are tight.
Heater is burned out or defective.
Replace the Heater.
