Manual CCV IM30
Rev.07
4 / 25
© CCV GmbH - Diese Unterlage darf ohne unsere Zustimmung nicht vervielfältigt oder weitergegeben werden.
This document must not be copied or distributed without our approval.
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Following software updates, telephone installation changes, or other changes to the terminal the
complete payment operation including closing should be tested.
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Damage to or removal of the identification labels and seals on the equipment will void your war-
ranty.
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If any cables become damaged, use a replacement.
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Do not insert unknown materials into any port on the terminal, this may cause serious damage to the
device.
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The terminal is designed for outdoor use; however, during normal use its surface should still be keep
clear of dirt and possible liquid contamiants.
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While the terminal is designed to resist ingress of dust and liquids such as water hoses. Keep the back
of the device away from dust and liquids as much as possible.
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Maintain a sufficient distance to other electrical devices - this can lead to malfunctions.
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Make sure the various cables connect to provide the appropriate voltages at the proper pins.
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If you want to reset or change your terminal please make sure that all transactions are transferred to
your payment provider by an end of day closure.
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The
terminal contains tamper-proofing features; these circuits will trigger if the device is disassembled,
at which point it will have to be rearmed before the device is ready to resume operation.
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Check the integrity of the Terminal. Check if the Terminal shows damage and manipulation and the
seal is unbroken. If you detect damage, tampering or a broken seal do not operate the Terminal. Con-
tact your payment provider or CCV support at [email protected].
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Important! Please ensure that the terminal is connected, configured and tested so as to execute up-
dates via remote maintenance server (TMS) and CCVStore. Please also ensure possibility that up-
dates can be initiated via the vending machine interface or the network-provider. In installation lacking
a network connection where remote maintenance is not possible, it must be ensured that the integrator
carries out on-site updates using service tools (Terminal Supervisor 3) and that additional costs will
occur.
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It must be ensured that software tools (Terminal Supervisor 3, Updatempp, etc.) are regularly updated.
The current versions are available from the CCV download server. (https://download.ccv-deutsch-
land.de)
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CCV points out that regular operational and security relevant updates could be required. Not carrying
out these updates can lead to loss of approval and/or malfunction. CCV notifies of necessary updates
in an appropriate time of period via release-notes. The provision of updates during the guarantee pe-
riod is free. CCV is not liable for malfunctions or damage caused by lack of maintenance updates or
maintenance errors due to the customer.
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CCV supports you during the initial installation of the product into vending- or other machine, and
recommends a joint check of your vending-machine/terminal integration on-site prior to piloting, so that
typical problems can be eliminated in advance. Please contact you reseller or CCV directly for details
of this.
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Following expiry of the warranty period it is possible to purchase software-updates or a part of a pre-
viously contracted software maintenance contract. Necessary updates are documented in the release-
notes. Software updates are generally only available for a fee. Further details are available in consul-
tation with your sales partner.
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A periodically cleaning of the card reader prevents from an early wear out and read errors. Depend on
usage and environmental conditions following cleaning intervals must be kept:
