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Chapter 10
Customer Support
Warranty and After Sales Service
Castle Group Ltd design and manufacture precision instruments, which if treated with
reasonable care and attention should provide many years of trouble free service.
In the event of a fault occurring, during the warranty period, the instrument should be
returned to Castle Group Ltd, in its original packaging, or to an authorized agent.
Please enclose a clear description of the fault or symptom.
Details of the warranty cover are available from Castle Group Ltd or an authorized
agent.
All instruments are designed to meet rigid British and International Standards. An
annual calibration is recommended to ensure that these high standards are
maintained. This is particularly important for cases in which instrument readings are
to be used in litigation or compliance work.
For warranty and service return to: -
The Service Department
Castle Group Ltd
Salter Road
Cayton Low Road Industrial Estate
Scarborough
North Yorkshire
YO11 3UZ
United Kingdom
Telephone: +44 (0)1723 584250
Fax:
+44 (0)1723 583728
Email:
Web:
www.castlegroup.co.uk
Any misuse or unauthorized repairs will invalidate the warranty.
Damage caused by faulty or leaking batteries is not covered by the warranty.
