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 System error codes 

Code 

Message 

Uninitialized communication 

Device busy. The command cannot be processed 

It is not possible to enable the device 

Security lock (MaxPayout exceeded) 

Fraud attempted 

Device out of service 

Coin jammed in output device 

Note jammed on secure zone 

Note jammed on insecure zone 

10 

Note jammed 

11 

Device/s unconnected 

12 

Error on loading configuration data 

13 

Error in output data 

14 

Sockets Communications error 

15 

Error COM port opening 

16 

Error COM port closing 

17 

Error on devices reset 

18 

Unexpected device reset detected 

19 

Ports configuration error 

20 

Error initializing devices 

21 

Exceeded limit on coin cashbox 

22 

Stacker full 

23 

Payment refused by the operator 

24 

The value must be between 100.000 and 9.999.999 

25 

Enable devices error 

26 

SSLCash not found. Unable to initiate communication with CashKeeper 

27 

Exceeded time to find the necessary coins for the payment. Retry the payment 

28 

Error when verifying the note value for payment. Retry the payment. 

29 

Recovered communication error 

30 

Communication with device error 

31 

Internal device error 

32 

There is no enough amount for the payment 

33 

Notes CashBox removed 

34 

Device_ID value not supported 

35 

Time limit exceeded for the command execution 

36 

Device not enabled. The command cannot be processed 

37 

Device not available. The command cannot be processed 

38 

Not supported mode 

39 

Not supported value 

40 

Not supported values: number of denominations and values distinct 

41 

The device is already processing this command 

42 

An unexpected error occurred when executing the command 

43 

Incorrect device drivers 

44 

Error reading EEPROM 

45 

There are no notes and coins entry logs 

46 

ReadOnly Property 

ANEX 1. SYSTEM AND DEVICE ERROR CODES 

Summary of Contents for CK-900

Page 1: ...1 38 User Guide v 3 8 ENGLISH Secure system for cash management CK 900 CK 900E...

Page 2: ...s management 14 a Coins jam i In coins validator 14 ii In coins recycler 16 b Notes jam i In note validator 18 ii In note recycler manual 19 iii In note recycler automatic 22 11 Cleaning and maintenan...

Page 3: ...With the box in the horizontal position open the bottom cover and remove the protection c With care put the box back with the device still inside in vertical position d Remove the box e Remove the to...

Page 4: ...Documentation In the case of not containing any of the elements specified on the list above contact your distributor immediately Any claim for lack of elements will not be considered past 24 hours of...

Page 5: ...Y REF R 02 VFD BANKNOTE RECYCLER REF R 05 SPO NOTE CASHBOX REF R 06 CBB COIN RECYCLER REF R 07 SMH POWER ASSEMBLY BOX REF R 08 PWR COIN CASHBOX REF R 2 09 CBC BANKNOTE ASSEMBLY REF R 10 BSC ANCHORAGE...

Page 6: ...ibility of control the bowlers For more information about control combinations and prices contact your distributor NOTE According to your CashKeeper version each level 3 bowlers could be equals same k...

Page 7: ...nnection power measures Keep the device away from water or any other liquids Due to the system characteristics and its security must be optimal condition grounding Otherwise do not use this device WAR...

Page 8: ...he system will proceed to the drivers installation ATTENTION USB connexion must be 2 0 compliant Once installed you could already switch the device into ON position CK900V Switch the device ON and con...

Page 9: ...them temporary on the coins recycler E While are being validated notes and coins CashKeeper will inform of the introduced amount on the display H The rejected notes will be returned through the same...

Page 10: ...e point 9 paragraph a b Once the coins cashbox is removed you will find two screws in the two holes of the front part Those screws fix the machine to the surface Remove them c Now slightly lift the fr...

Page 11: ...11 38 To place the interface and fix it in the desired surface follow the attached schema View on floor of the anchoring interface REAR AREA FRONT AREA...

Page 12: ...cashbox 2b You will hear a sound while removing the cashbox indicating its closure being unarmed and inaccessible 3 With the key open the cashbox and extract the coins 4 To rearm the cashbox open the...

Page 13: ...nd remove it 2 Take the notes cashbox by the silver shooter and pull 3 On the cashbox base you will find the locker that allows the opening Open it with the corresponding key 4 Finally to access into...

Page 14: ...7 Remove the lugs that fix the metal isolation screen 8 With the lugs out lift the isolation screen to liberate the validator of his anchor and with care move the set slightly forward and extract it...

Page 15: ...ble below the lid that could be damaged roll the disc manually and remove the reason of the jam 15 Replace the validator coverage place the isolation screen over and reinsert the screws 16 Remove the...

Page 16: ...he main door and leave aside 3 Use the key to open the cashboxes closing access and remove it 4 Pull the coins cashbox the coins recycler is located behind the coins cashbox 5 With the key open the lo...

Page 17: ...ure that it is properly closed otherwise the recycler will not work 12 Replace the recycler on the support guides and push it until the end 13 Ensure that the coin recycler is located on its site the...

Page 18: ...s the trigger pull the head firmly 4 Open the validator head by sliding the top flange silver forward and lifting the lid 5 Remove the jam reason 6 Close the head until it clicks 7 Place the back of t...

Page 19: ...ing access and remove it 5 Loosen the nut that holds the note validator to the chassis 6 Slide forward the notes set until you see by the left side the ground connection of the validator chassis with...

Page 20: ...LLEN wrench and put it into the drum shaft 11 Turn the ALLEN key clockwise until the jammed note appears on the exit mouth 12 Replace the ALLEN wrench in the DIVERTER cam output shaft and turn it in a...

Page 21: ...its cavity and push it back until it reaches the height of the faston for grounding connection 16 Connect ground connection faston 17 Push until it stops and tighten front nut 18 Connect the top conn...

Page 22: ...S1 to the OFF position The recycler at this time will start an eject cycle 6 If you need to perform the cycle again disconnect the power supply 220V and return to step 3 7 Close the device lid 8 Place...

Page 23: ...of the introduced coins or ultimately after 6 months of being used For the validator cleaning perform the following steps 1 Remove the validator and the metallic insulation screen cover as shown in pa...

Page 24: ...or metal 6 Use a fibre tissue do not use tissues with metallic components or that can leave fibre traces 7 Use the damp tissue with the solution for cleaning 8 In any case the tissue must be soaked in...

Page 25: ...oins recycler 1 Unplug the CashKeeper from the powerline 220V and the USB connection 2 Open the main door and leave aside 3 Use the key to open the cashboxes closing access and remove it 4 Pull the co...

Page 26: ...g the brush 11 Refill the recycler with the coins 12 Reclose the recycler lid Make sure that it is properly closed otherwise the recycler will not work 13 Replace the recycler on the support guides an...

Page 27: ...h one hand holding the base with the same hand that presses the trigger pull the head firmly 4 Open the validator head by sliding the top flange silver forward and lifting the lid 5 With the help of a...

Page 28: ...nd close it 11 Plug the CashKeeper to the powerline 220V and the USB connection d Notes recycler Due to design characteristics the notes recycler is a unit sealed and totally inaccessible therefore do...

Page 29: ...includes o Note cashbox o Security lock o Keys Additional coins cashbox ref R 09 CBC includes o Coins cashbox o Security lock o Keys b Bowlers control Now you can order serial bowlers to your CashKee...

Page 30: ...eception and diagnostic of the defective component by CashKeeper S L or any official technical service In any case CashKeeper S L will not swap any component or machine without having received the def...

Page 31: ...f sale or by the approved software to manage CashKeeper Expenses out of warranty When the warranty has expired repair and transport costs will be paid by the customer How to activate the warranty To e...

Page 32: ...ontact your dealer or authorised technical service appointed by your dealer CashKeeper S L does not provide direct customer service unless there is a maintenance contract between CashKeeper S L and th...

Page 33: ...Enable devices error 26 SSLCash not found Unable to initiate communication with CashKeeper 27 Exceeded time to find the necessary coins for the payment Retry the payment 28 Error when verifying the n...

Page 34: ...bration error 56 Use of reserved characters on DISPLAY 57 Country Code not supported 58 Note held in bezel 59 Coin recycler is over his capacity realize payments or do a full or partial empties 60 Coi...

Page 35: ...validator is trapped and cannot be closed 17 Coin jam in validation area or validation sensor needs cleaning 18 Coin sensor blocked in coin validator 19 Coin validator disk jammed 20 Extra notes are g...

Page 36: ...36 38 Banknote recycler error codes...

Page 37: ...37 38 Banknote validator error codes...

Page 38: ...38 38 Coin recycler error codes...

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