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TROUBLESHOOTING
Before Requesting Service: Please follow this troubleshooting guide before contacting your dealer for assistance.
Caring for Finishes
: For cleaning, a soft brush or lint-free cloth
should be used to prevent scratching the finish. A vacuum cleaner
brush nozzle can remove heavier dust. Surface smudges or an accu-
mulation of dirt and dust can easily be removed by using a mild
detergent and slightly dampened soft cloth. An antistatic agent
may be used, but
never
use abrasive cleaning agents. These will
damage the finish. Painted and high-gloss blades may be cleaned
in the same manner.
Blades
: Wood finish blades should be cleaned with a furniture pol-
ishing cloth. Occasionally, a light coat of furniture polish may be
applied for added protection and beauty.
Never Lubricate this Fan!
The precision motor at the heart of your Casablanca fan features
sealed bearings that are lubricated for life. Do not attempt to oil
the motor.
Changing Light Bulbs
Be sure to turn power to the fan OFF at the wall switch or circuit
breaker before changing light bulbs. Replace bulbs with same type
as removed from the fixture. Each fan is rated for a
maximum
TOTAL
wattage of lighting.
Exceeding the rated maximum allowable wattage for the fan will
burn out the fan electronics module and void the warranty.
PROBLEM
POSSIBLE REMEDIES
PROBLEM
POSSIBLE REMEDIES
..
FAN WILL NOT START
-Check main circuit fuses, circuit breakers, or wall switch position. Check all wire connections, making
sure the power is turned off during this inspection.
-Pin connectors are not making good contact. Check all connections.
-Battery weak—install fresh battery.
-Fan receiver defective—replace.
FAN DOES NOT RESPOND
-Power to fan is off.
TO REMOTE CONTROL
-Wrong remote is being used.
-Remote dip settings changed—see instructions for changing the frequency setting.
FAN WOBBLES OR SHAKES
-Be sure canopy pin is properly set into the slot on the ball.
EXCESSIVELY
-Check that bladeholders have not been bent during installation and blades are balanced.
-Hanger bracket and/or ceiling outlet are loosely attached: Make sure that the hanger bracket is tightly
attached to the ceiling outlet box. Make sure that the downrod assembly is secured firmly.
-Downrod is loosely attached to downrod base: Make sure that all screws are securely tightened.
FAN NOISY DURING
-Check and tighten light fixture retaining screws, glass shade screws and/or the light bulb(s).
OPERATION
-Tighten canopy screws and mounting plate assembly. Check that the wire nuts inside the canopy and
switch housing are not touching the metal parts or have fallen off the wire splices. Tighten as necessary.
-Tighten blade holders to flywheel (or direct drive motor)/and blade to bladeholder screws.
-Make sure all screws in the motor housing are snug, but not overly tight. Defective bulb: Replace bulb.
DOES NOT RUN ON
-If new, “break-in” may be required - run at higher speed for several days.
LOW SPEED
BATTERY LIFE
-Not using Alkaline batteries: Replace with ALKALINE batteries.
SEEMS SHORT
ADVAN•TOUCH
FAN O.K., NO LIGHT:
Check for burned out light bulb. Check fan light wires.
LIGHT O.K., NO FAN:
Check connectors, may not be making good contact.
REMOTE CONTROL OF FAN IS ERRATIC:
Check batteries installed correctly. Install fresh ALKALINE batteries.
FAN STARTS WORKING BY ITSELF:
Frequency interference; Change dip switch code.
For questions or to locate the nearest
Casablanca Authorized Service Center
call toll free:
1-888-227-2178
Or visit us on the web at:
www.CasablancaFanCo.com
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