September 1, 2015
CarrierMate
™
Diagnostic Guide
Page | 32
“Ship to:” Address
: The complete address where the replacement or repair component is to
be shipped, plus the name of the person to whose attention the package should be
addressed.
Delivery Priority
: All repairs are typically shipped via ground service within seven business
days from date of receipt. Advanced replacements are typically shipped via ground service
within three business days of RMA request.
Failure Description
: A complete description of the problem associated with the device.
Please be specific. CarrierWeb needs as much information as possible to effectively
duplicate the failure, diagnose the problem, and repair the failed unit. It is better to give too
much information that not enough information. Descriptions such as “Unit not operating” or
“Not working” do not provide enough information.
Vehicle or Trailer number
: The number of the truck, tractor, or trailer on which the
component was installed.
Serial Number
: The identification number of the mobile system, which is required to verify
correct ownership and determine warranty status of the unit.
RMA Policy
A pre-authorized RMA number must accompany all equipment shipped to CarrierWeb
®
. In
addition, a $50 NPF fee will be applied to any items received that are found to operate to
specifications.
