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carrierweb CARRIERMATE, Diagnostics Manual

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carrierweb CARRIERMATE Diagnostics Manual Download Page 13

September 1, 2015 

CarrierMate

™

 Diagnostic Guide 

Page | 13 

CarrierMate™ Troubleshooting 

If any of the functions do not work as described, there is a problem with one or more of the 
following: 

•

 

Display controls are turned off or turned low 

•

 

Faulty power cable or connector 

•

 

Faulty display 

•

 

Faulty Mobile Data Terminal (MDT) 

•

 

Corrupt firmware or navigation file 

•

 

Power problem 

•

 

Short in the cable 

 

CarrierMate™ Debug Mode 

Debug mode can be entered with the following steps: 

•

 

From the CarrierMate™ Home Screen 

•

 

Select 

Messages, 

then

 

tap

 New Message

 

•

 

Tap 

Text Message 

(or any selection to bring up the keyboard) 

•

 

Enter 

DEBUGMODENOW

 and press 

Clear

,

 

then 

Cancel 

 

•

 

Press the 

Menu

 button to get to the Home Screen 

•

 

Tap the 

F4

 button 

 

 

 

 

 

 

 

 

 

 

 

 

Summary of Contents for CARRIERMATE

Page 1: ...CARRIERWEB DIAGNOSTIC GUIDE CARRIERMATE VERSION 1 0 SEPTEMBER 1 2015 ...

Page 2: ...ponent Spares in Shop 7 Use a Testing Power Cable with the AC to 12v Wall adapter 7 Replace Only Faulty Parts 8 Information and procedures for performing a basic system verification 9 What Is a Basic CarrierMate System Verification 10 Troubleshooting steps 12 Mobile Data Terminal MDT is Missing Storage folder 19 MIssing Storage folder 19 Performing Updates with a USB Flash Drive 20 CarrierMate Ins...

Page 3: ...e following Safety Advice is provided for drivers and installers who use and or locate all types of mobile display units MDT s If you are a Driver do not use a mobile display unit MDT when the vehicle is in motion If you are an Installer do not locate the mobile display unit MDT including third party devices where it obstructs the driver s field of vision distracts the driver from the driving task...

Page 4: ...d idling the CarrierMate device can help drivers better manage the way they drive reduce losses and maximize the company s profits Dispatchers can send pickup and delivery information directly to drivers keeping vehicles on the road Drivers can inform the dispatcher of road conditions or problems Over the air firmware upgrades allow drivers to remain on the road rather than having to stop CarrierM...

Page 5: ...nute by minute The minute by minute position information is transmitted from the CarrierMate to the CarrierWeb server by cellular communication CarrierMate sends an automatic alert or warning when an event specified by you occurs and or a threshold is exceeded What is the CarrierMate Mobile display unit MDT for tracking your fleet using the CarrierWeb platform Provides the driver with the ability ...

Page 6: ...his First Topics in this chapter provide troubleshooting concepts and ideas Read this chapter before you proceed to other chapters in this manual For technical questions contact CarrierWeb Client Support Call 866 884 8241 ext 107 Email support us carrierweb com ...

Page 7: ...apter If a CarrierMate is diagnosed bad on a truck plug it in with a Testing power cable using the AC to 12v Wall adapter If it continues to fail contact CarrierWeb Client Support for further troubleshooting If it does not fail with the Test power cable further troubleshoot truck connections Perform a Visual Inspection of the Installed CarrierMate Check for damaged cables improper grounds improper...

Page 8: ...oft reset will generally resolve this The reset button is the small hole on the right side panel of the device Replace Only Faulty Parts Typically only one part is bad Once the system is operating you can substitute suspect parts back into the system to verify which part is bad Install Parts Correctly Refer to the CarrierMate Installation section Determine If the Problem Is Intermittent Bad or loo...

Page 9: ...e Page 9 System Verification Topics in this chapter provide information and procedures for performing a basic system verification For technical questions contact CarrierWeb Client Support Call 866 884 8241 ext 107 Email support us carrierweb com ...

Page 10: ...tion and Install mode has been completed to verify that the CarrierMate is operating properly CarrierMate Status Screen Shortly after you log in to the CarrierMate the Home Screen displays Tap the Tools icon Then tap the Status tab for system verification Verify Modem State is Online and GPS is Fix Verify Ignition is On when the truck is running with an RPM above 400 ...

Page 11: ... time or after any reset or upgrade Check the MDT log in and verify that the screen lights up and displays the home screen Check that the MDM GPRS and CAN LED lights are lit Tap the Tools icon then the Status tab verify the Modem State is Online GPS is Fix and Ignition says On Press the Menu button and then tap the Messages icon Send a test text message to dispatch Check the Outbox look for a chec...

Page 12: ...arrierMate Troubleshooting Topics in this chapter provide troubleshooting steps to be followed prior to contacting CarrierWeb Client Support For technical questions contact CarrierWeb Client Support Call 866 884 8241 ext 107 Email support us carrierweb com ...

Page 13: ...le or connector Faulty display Faulty Mobile Data Terminal MDT Corrupt firmware or navigation file Power problem Short in the cable CarrierMate Debug Mode Debug mode can be entered with the following steps From the CarrierMate Home Screen Select Messages then tap New Message Tap Text Message or any selection to bring up the keyboard Enter DEBUGMODENOW and press Clear then Cancel Press the Menu but...

Page 14: ...settings from the Home screen Tap the Tools icon or press the F4 button Tap the Touch tab or press the F1 button Tap the Calibrate tab or press the F3 button When the target appears carefully tap each target and follow it to each corner Press the Enter button to accept the new settings when prompted Note If the Mobile Data Terminal MDT continues to have an issue with keeping the calibration it is ...

Page 15: ...touchscreen and the screen is not lighting up the touch screen may need the brightness turned up Tap the Tools icon or press the F4 button Using the slider adjust the touchscreen Brightness Shortcut Press the Menu button twice to ensure you are on the main Home screen then press the Up Arrow button to raise the brightness ...

Page 16: ...rt in the vehicle Tap the My Device icon in the top left corner to open it Make sure you see at least two folders one called Storage and a second called Storage Card If not see the No Storage folder section below Tap the Storage folder to open it Select Edit and from the drop down choose Select All to highlight all the files Select File and from the drop down choose Delete Wait for the pop up mess...

Page 17: ...set It is not uncommon for the unit to reset on occasion during ignition events if the unit is resetting while the vehicle is in motion this is a sign of a power shortage or damaged cable Inspect and reseat cable connectors Inspect for corrosion and bent broken pushed slices or missing pins Check that the CarrierMate is receiving a constant 12v Test with a known good 6 9 or 16 pin CANbus cable ...

Page 18: ...D is lit From the CarrierMate Home Screen Select Messages then tap New Message Tap Text Message or any selection to bring up the keyboard Enter DEBUGMODENOW and press Clear then Cancel Press the Menu button to get to the Home Screen Tap the F4 button In DEBUG tap Settings Tap Control Tap Quit MDT3000 to go to Windows Tap the My Device icon in the top left corner to open it Tap the Storage folder t...

Page 19: ...stem you can load the operating system files to an SD card using the USB flash drive process on a working unit See the next section Power up the device while holding down the Sensor button When the System Setup Screen appears press F1 Allow the Operating System to load and complete Push in the reset button on the side of the device while holding down the Sensor button When the Menu screen appears ...

Page 20: ...ll Original FW from SD card F4 Exit menu 1 Updating a CarrierMate device s Operating system OS a Press F1 for USB Flash Drive Options and wait while the USB is enabled b Press F4 to Update the OS from USB Flash Drive c Press F2 to Confirm Update OS and wait while the operating system files are copied to the SD card in the device d Once the files have been copied over to the SD card the unit will b...

Page 21: ... Page 21 Install and Mounting Instructions Topics in this section provide environmental and power requirements for the CarrierMate For technical questions contact CarrierWeb Client Support Call 866 884 8241 ext 107 Email support us carrierweb com ...

Page 22: ...ver or passenger as they move within the cab Installations should not obstruct the driver s field of vision while operating the vehicle and should comply with all applicable federal and state laws regarding appropriate installation locations including restrictions against the mounting of objects on a vehicle s windshield and driver distraction Consider the owner s preference in selecting the insta...

Page 23: ... the CarrierWeb Y into the original hole newer models may need a D hole adapter instead of the screw type JCAN connector Connect the JCAN cable and the Mobile Data Terminal MDT cable Installation Part Numbers Antenna pn 38003 16 pin connector pn C36422 For Volvo Mack trucks 2014 or newer 9 pin connector pn C36420 Rev 3 6 pin connector pn C36419 Rev 4 D Hole adapter pn C36413 Mounting bracket Panav...

Page 24: ...rd Memory slot Internal SIM card socket Audio Codec WM1800 Display Memory 7 Inch VGA color TFT LCD Integrated touch panel Resolution 800 x 480 Size 165x104 6x3 3 LED Backlight LCD operating temperature 20 70 C Flash Memory Samsung NAND RAM DDR SDRAM Power Physical Characteristics Environment Conditions Input Voltage 12V 24V Max 28V Size mm 187 x 155 x 44 Weight 2 86lb Operating Temperature 20 65 C...

Page 25: ...ide Page 25 CarrierMate Install Mode Topics in this section provide instructions for using the CarrierMate Install mode feature For technical questions contact CarrierWeb Client Support Call 866 884 8241 ext 107 Email support us carrierweb com ...

Page 26: ...Screen Select Next in the bottom left corner Enter the vehicle number by touching Press Here Choose if this is a New Install or a Replacement unit and press Send Note Only select New unit if this is a brand new CarrierMate just purchased that is being installed in a vehicle that has never had a CarrierMate installed before If you would like to use a replacement CarrierMate in a new truck that does...

Page 27: ...September 1 2015 CarrierMate Diagnostic Guide Page 27 The CarrierMate will run a CANbus analysis and start a countdown to ensure we are receiving CANbus data correctly ...

Page 28: ...and depends on the units current cell coverage this generally takes a few minutes If you skip this step your CarrierMate MDT may not recognize the Driving status Once the data is analyzed press Next in the bottom left corner Enter the vehicles current odometer value on the dashboard by touching Press Here Confirm the odometer value and press Send ...

Page 29: ...ght to the sky it usually takes about 15 minutes for the CarrierMate Install Mode to get all the company defined settings and configurations and analyze the ECM CANbus data If a CarrierMate has been installed and powered up with a good signal and line of sight to the sky for more than 10 minutes and it has not received a confirmation of registration from the server Contact CarrierWeb Client Suppor...

Page 30: ... CarrierWeb standard Return Material Authorization RMA procedure and policies for use in the United States only It applies to CarrierWeb products that need to be returned for replacement or repair For technical questions contact CarrierWeb Client Support Call 866 884 8241 ext 107 Email support us carrierweb com ...

Page 31: ...e RMA process After you are issued the RMA number and if it s an advanced replacement the replacement part will be shipped to you within 3 business days You are responsible for returning the defective equipment to the address specified by CarrierWeb within 45 days How to Obtain an RMA Number There are two ways to obtain an RMA number Email CarrierWeb Client support at support us carrierweb com Cal...

Page 32: ...ecific CarrierWeb needs as much information as possible to effectively duplicate the failure diagnose the problem and repair the failed unit It is better to give too much information that not enough information Descriptions such as Unit not operating or Not working do not provide enough information Vehicle or Trailer number The number of the truck tractor or trailer on which the component was inst...

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